images not loading (error message)

I'm sending raw scans (JPGS) to others to help with the ST, but running into this issue often now where the person downloads the images and ST gives the error messages for the jpgs: The following file could not be loaded. 

<img width="899" height="490" alt="Image" src="https://github.com/user-attachments/assets/281641d5-fa2f-4a0f-8f04-873cb8aabf58" />