data/requesting: Update for Triton storage by non-Triton departments

Author: rkdarst

data/requesting.rst

@@ -8,7 +8,8 @@ Existing data groups and responsible contacts:
 * NBE: `Existing groups <https://wiki.aalto.fi/display/NBE/Data+groups>`__ and
   `NBE IT (it-nbe) email here <https://wiki.aalto.fi/display/NBE/IT+Information>`__
 * PHYS:
-* Aalto: Aalto IT servicedesk
+* Aalto: `Aalto IT servicedesk <https://www.aalto.fi/en/services/it-service-desk-contact-information-and-service-hours>`__
+
 
 
 Requesting to be added to a group
@@ -24,12 +25,13 @@ Requesting to be added to a group
 Send an email to the responsible department/IT services email address (see above) and **CC the
 group owner or responsible person**.  An example message is below:
 
-     Hi, I (account=omes1) would like to join the group ``coolproject``.  I
-     am aware that all data stored here is managed by the group's
-     owner and have read the data management policies.
+    Hi, I (account=ones1) would like to join the AD/unix group
+    ``MY_PROJECT_NAME``.  I am aware that all data stored here is
+    managed by the group's owner and have read the data management
+    policies.
 
-     I have cc:ed GROUP_MANAGER_NAME, who can reply with confirmation
-     of adding me to the group.
+    I have cc:ed GROUP_MANAGER_NAME, who can reply with confirmation
+    of adding me to the group.
 
 Do you need access to Triton project scratch directories? If so, you
 need a Triton account and you should :doc:`request it separately </triton/accounts>`.
@@ -46,25 +48,47 @@ relevant to your needs.  The group owners should be long-term
 who cc:s the owner (please discuss some first):
 
 
-       I would like to request a new project directory named
-       ``coolproject`` on the [Triton scratch / XXX department project
-       / Aalto teamwork] drive.
+    I would like to request a new project directory named
+    ``coolproject`` on the [Triton scratch / XXX department project
+    / Aalto teamwork] drive.
+
+    We would like 200GB of storage space on the [CS department
+    project / Triton scratch / etc.] filesystems
+
+
+    I am the owner, but my postdoc Tiina Tekkari can also approve
+    adding new members to the access group. / I am
+    requesting this on behalf of my supervisor, who is cc:ed.
+
+
+    [ Should I become unavailable, my colleague Anna Algorithmi
+    (also a professor here) can provide advice on what to do with
+    the data / Follow these special instructions: ... ]
+
+    The initial people who have access should be:
+    PROJECT_MEMBER_LIST
 
-       We would like 200GB of storage space on the [CS department
-       project / Triton scratch / etc.] filesystems
+    This is for our day to day work in algorithms development, we
+    don't expect anything surprising about this data.  There isn't
+    any personal data here.
 
 
-       I am the owner, but my postdoc Tiina Tekkari can also approve
-       adding new members to the access group. / [Use this ] I am requesting this
-       on behalf of my supervisor, cc:ed.
 
+Requesting space on Triton if you are not in the School of Science
+------------------------------------------------------------------
 
-       [ Should I become unavailable, my colleague Anna Algorithmi
-       (also a professor here) can provide advice on what to do with
-       the data / Follow these special instructions: ... ]
+This is a little bit different since someone in the central IT
+Services needs to make the group and then the Triton team needs to
+allocate the storage.  Ideally, this is fast, but it's easy for
+messages to get lost communicating between the teams (the wording
+below is designed to prevent this).  Send to the `IT Servicedesk
+address
+<https://www.aalto.fi/en/services/it-service-desk-contact-information-and-service-hours>`__:
 
-       The initial people who have access should be: LIST_OF_PEOPLE
+    Hi, could assign this to right IdM team to make new AD group with
+    the name MY_PROJECT_NAME and include PROJECT_MEMBER_LIST in it?
+    The owner of the group will be SPERVISOR_EMAIL.  This is needed
+    for creating a project-based scratch directory on Triton.
 
-       This is for our day to day work in algorithms development, we
-       don't expect anything surprising about this data.  There isn't
-       any personal data here.
+    Then, can you assign this ticket to the Triton team so that they
+    can create a scratch directory with AMOUNT_OF_STORAGE_SPACE space.