The image at image.jpg is not found or is corrupted

[abrosio]

After installing the latest version, I’m encountering this issue on the website and I can’t seem to fix it. I’ve tried everything, including reinstalling the site, but nothing works. Before the image loads, this warning appears, then disappears once the image finishes loading and sometimes the image doesn’t display at all.
How can I fix this?
Thank you.

[EricClaeys]

Please follow the instructions on the WebUI's "Getting Support" page and attach the support log it creates.

Is this a local Allsky Website on the Pi, or a remote Website?

[abrosio]

It Is in the remote website

[EricClaeys]

I will need the support log to debug. And the URL to the remote Website.

[abrosio]

Where can I find the log file? The URL is https://meteorosarno.altervista.org/allsky/index.php

[EricClaeys]

The Getting Support page should tell you where the file is - if it didn’t, please let me know.
Look in ~/allsky/html/support.

[abrosio]

support-AS-discussion-4980-20251106022409.zip

[EricClaeys]

@abrosio,
Are you still seeing the message? When I go to your remote Website it looks fine. Try pressing Ctrl-F5 when you see the message.

For an unrelated problem, please run cat /proc/uptime and let me know what it says.

[abrosio]

@EricClaeys
Yes, The problem occurs when it refreshes or updates. I tried clearing the browser cache and history, but I still see it when I try it from my phone.

cat /proc/uptime where do I access this?

[EricClaeys]

Open a terminal window on the Pi and type cat /proc/uptime.

[EricClaeys]

@abrosio,
Every time I go to your Website it works fine. Can you try with a different browser and have a friend try?
On your phone, go to:
https://meteorosarno.altervista.org/allsky/index.php?x=1
and see if that works.
You can also try increasing your nighttime Delay in the WebUI to 10 seconds. Your log file had quite a few cases where it tried to save or upload one image but couldn't because a prior image was still being processed.

[robyelba65]

Ho lo stesso problema. Cliccando ctrl+f5 ho cambiato immagine in "imagine loading". Se ci riesci fammi sapere. Grazie

[abrosio]

Non ho capito cosa hai fatto e dove lo hai fatto, ctrl+f5 fa il refresh aggiornando semplicemente la cache alle nuove modifiche ma non cambia nulla

[robyelba65]

sul sito, ho praticamente aggiornato la pagina e cancellato la cache ovviamente mi ha cancellato la prima pagina di errore e mi è rimasta quella con "loading" Il giorno gio 6 nov 2025 alle ore 21:16 Antonino ***@***.***> ha scritto:

…

Non ho capito cosa hai fatto e dove lo hai fatto, ctrl+f5 fa il refresh aggiornando semplicemente la cache alle nuove modifiche ma non cambia nulla — Reply to this email directly, view it on GitHub <#4980 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BZ2BARVXENUQJQCLHLQPC5D33OUDXAVCNFSM6AAAAACLFGS7K6VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTIOBZGU2TSMI> . You are receiving this because you commented.Message ID: ***@***.***>

[abrosio]

A me lo fa in tutti i browser anche “vergini” della cache del sito in questione. Quindi non cambia nulla a fare il refresh della cache

[EricClaeys]

@robyelba65,
If the "loading" page does not go away on a remote Allsky Website, make sure "image.jpg" is being uploaded.
Then follow the instructions in the screenshot attached to the first post.

[robyelba65]

purtroppo ho eseguito tutte le istruzioni ma il mio sito non si aggiorna ne l'immagine ne i dati.

https://www.skyelba.it/allsky/index.php

[EricClaeys]

@robyelba65,
Please create a new Discussion for your problem. It is different than @abrosio's problem and it gets confusing having multiple unrelated problems in the same Discussion.
In the new Discussion please include your Website's URL. Also, run testUpload.sh --website and attach the output.

[robyelba65]

57.54 199.56 Il giorno dom 9 nov 2025 alle ore 00:08 Eric Claeys < ***@***.***> ha scritto:

…

Open a terminal window on the Pi and type cat /proc/uptime. — Reply to this email directly, view it on GitHub <#4980 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BZ2BARQWEYX6KBQYGQCBFNT33ZZVFAVCNFSM6AAAAACLFGS7K6VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTIOJRGI4DKMI> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[robyelba65]

Ok, lo farò. Sorry Il giorno dom 9 nov 2025 alle ore 00:25 Eric Claeys < ***@***.***> ha scritto:

…

@abrosio <https://github.com/abrosio>, Every time I go to your Website it works fine. Can you try with a different browser and have a friend try? On your phone, go to: https://meteorosarno.altervista.org/allsky/index.php?x=1 and see if that works. You can also try increasing your nighttime Delay in the WebUI to 10 seconds. Your log file had quite a few cases where it tried to save or upload one image but couldn't because a prior image was still being processed. — Reply to this email directly, view it on GitHub <#4980 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BZ2BARVG3LJGUXKHHYP5S4333Z3XJAVCNFSM6AAAAACLFGS7K6VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTIOJRGI4TEMY> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[BeanixRising]

Is there a resolution to the original question re: "The image is not found or is corrupted". I have the same error appearing on my remote website after upgrading. There is nothing wrong with the image.... the message goes away after a couple of seconds - it's more a timing issue where the message appears before the image has finished uploading. I would just like to stop the message flashing up on the remote website - note it doesn't do it on every cycle, it is only sporadic maybe when the image takes longer to upload due to traffic on my network etc but it is flashing on my screen many times in an hour. Any hints as to how to stop it? I searched discussions the other days and saw where someone was suggesting only displaying message if error happened in 2 consecutive cycles, but I can't find that discussion now to see if there were instructions / responses to his suggestion. TIA

[robyelba65]

ciao. io ho potuto constatare che i miei errori erano dovuto all'impostazione del server da parte di chi lo gestisce. Infatti sto ancora cercano un server adeguato che non ho ancora trovato. Il giorno mer 3 dic 2025 alle ore 00:12 BeanixRising < ***@***.***> ha scritto:

…

Is there a resolution to the original question re: "The image is not found or is corrupted". I have the same error appearing on my remote website after upgrading. There is nothing wrong with the image.... the message goes away after a couple of seconds - it's more a timing issue where the message appears before the image has finished uploading. I would just like to stop the message flashing up on the remote website - note it doesn't do it on every cycle, it is only sporadic maybe when the image takes longer to upload due to traffic on my network etc but it is flashing on my screen many times in an hour. Any hints as to how to stop it? I searched discussions the other days and saw where someone was suggesting only displaying message if error happened in 2 consecutive cycles, but I can't find that discussion now to see if there were instructions / responses to his suggestion. TIA — Reply to this email directly, view it on GitHub <#4980 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BZ2BARSV3B7BD5ZXZSBNUQT37YMHJAVCNFSM6AAAAACLFGS7K6VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTKMJUGEZDKNI> . You are receiving this because you were mentioned.Message ID: ***@***.***>