Sync org-wide workflows and issue template

Author: pazlavi

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,6 @@
+blank_issues_enabled: false
+
+contact_links:
+  - name: AppsFlyer Support (Customer Assistant Chatbot)
+    url: https://support.appsflyer.com/hc/en-us/articles/23583984402193-Using-the-Customer-Assistant-Chatbot
+    about: For the fastest and most effective support, please contact the AppsFlyer support team using the Customer Assistant Chatbot. 

.github/workflows/close_inactive_issues.yml

@@ -0,0 +1,10 @@
+# This workflow triggers the org-wide reusable workflow to close inactive issues on a schedule
+on:
+  schedule:
+    - cron: "0 10 * * *" # Runs daily at 10:00 UTC
+  workflow_dispatch:
+
+jobs:
+  close-issues:
+    uses: AppsFlyerSDK/github-common-workflow-and-template/.github/workflows/close_inactive_issues.yml@main
+    secrets: inherit 

.github/workflows/responseToSupportIssue.yml

@@ -1,29 +1,11 @@
-# This workflow creates new comment from template to an issue
-# if it was labled as 'support'
-
-name: Add comment and close
+# This workflow triggers the org-wide reusable workflow to respond to issues labeled as 'support'
 on:
   issues:
     types:
       - labeled
+  workflow_dispatch:
+
 jobs:
   add-comment:
-    if: github.event.label.name == 'support'
-    runs-on: ubuntu-latest
-    permissions:
-      issues: write
-    steps:
-      - name: Add comment and close issue
-        uses: peter-evans/close-issue@v2
-        with:
-          issue-number: ${{ github.event.issue.number }}
-          comment: |
-            👋 Hi @${{ github.event.issue.user.login }} and Thank you for reaching out to us.
-            In order for us to provide optimal support, please submit a ticket to our support team at [email protected].
-            When submitting the ticket, please specify:
-            - ✅ your AppsFlyer sign-up (account) email
-            - ✅ app ID
-            - ✅ production steps
-            - ✅ logs
-            - ✅ code snippets
-            - ✅ and any additional relevant information.
+    uses: AppsFlyerSDK/github-common-workflow-and-template/.github/workflows/responseToSupportIssue.yml@main
+    secrets: inherit 

.github/workflows/responseToSupportIssueOnOpen.yml

@@ -0,0 +1,11 @@
+# This workflow triggers the org-wide reusable workflow to respond to newly opened issues
+on:
+  issues:
+    types:
+      - opened
+  workflow_dispatch:
+
+jobs:
+  add-comment:
+    uses: AppsFlyerSDK/github-common-workflow-and-template/.github/workflows/responseToSupportIssueOnOpen.yml@main
+    secrets: inherit