Annalee: Support not declared for WooCommerce, Woo Bookings not working.

[jordesign]

We have a report from a user that the WooCommerce Bookings addon is not working when the Annalee theme is active.

• Switching to Storefront theme results in plugin behaving correctly - leading to us to believe the theme is the issue.
• Theme does not have support for WooCommerce declared

It seems reasonable for A8c to declare support for Woo - is this possible to add?

Quote from user:

"could the theme developers be contacted to request an update on compatibility with the WooCommerce Bookings plugin? I want to mention that although I am paying for the bookings plugin in WooCommerce, I haven’t yet fully managed to benefit from it. It would be great to ensure that all features work seamlessly together, allowing me to avoid the effort of rebuilding the whole website from scratch."

• 9076889-zd-a8c

[github-actions]

Support References

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• 9076889-zen
• 9119987-zen

[alaczek]

I created a test site on Business plan with Annalee theme and WooCommerce + Bookings plugin. The calendar and whole bookable product is being displayed correctly as far as I can tell: https://alex27pl6.wpcomstaging.com/product/tourist-activity/

Are there additional steps or configuration required to replicate the issue?

As mentioned in the exchange with the customer lack of declared support means the theme wasn't optimized for WooCommerce, but the plugin (and our extensions) should still work regardless.

[mdtanjid0]

The user reached out again here: 9119987-zen, and they’d like to stay updated on this.

[alaczek]

I'm happy to troubleshoot the theme further, but I would need some help replicating the issue to make sure it's not related to product configuration, which I suspect might be the case here.

[jordesign]

Sorry for the slow return to this... I'd agree if we can't recreate on a vanilla(ish) install there's something more going on with the customer's setup.

Pinging @radtechgh @mdtanjid0 (who have worked with the user) to see if we can guide them to narrow down the issue:

• drafting products
• Checking other plugin conflicts
• anything else we can think of...

[mdtanjid0]

@jordesign Thanks for the ping! I haven’t actually tested or tried replicating the bug with the user yet. I did follow up with them since they were asking for an update. The main ticket is here: 9076889-zen.

I noticed that multiple HEs are involved with this ticket. I’d be more than happy to follow up with the user, especially since we haven’t been able to replicate the issue so far.

Would you prefer that I handle this, or should I reach out to the HEs who were able to replicate the issue?
Thank you!