It is not clear where to get charge id for duplicate dispute evidence

[shendy-a8c]

Description

When a merchant gets a dispute with reason 'duplicate', a 'Duplicate charge info' section will appear on the dispute evidence form page.

In that section, merchant needs to specify a duplicate charge id. Read more on Stripe's docs.

#8100 shows charge id on payment details page but that might not be trivial to merchants.

In that PR I attempted to add a docs to explain:

• What 'duplicate charge info' section on the evidence form is about.
• How to find the charge id on the payments details page (and since which version it is available).
• Any other useful information like tips on how to find duplicate charges, eg find transactions from the same customers or within the nearby time range, etc.
• That the charge id input to the field needs to start with ch_ (otherwise, Stripe will throw an error).

But since that would be out-of-scope, I create this issue instead.

Acceptance criteria

• We have a guidance for merchant how to fill out the 'Duplicate charge info' section on the dispute evidence form page.

[haszari]

Added to helix maintenance backlog.

Set as low priority based on the assumption that duplicate disputes are relatively rare. If this pain point is more common, could raise to medium.

Note we have a future project focused on the dispute challenge form, so this issue may get rolled into scope for the project.

[rogermattic]

I thought I'd leave some notes here, in case you ever work on this before the future project that is solely focused on the dispute challenge form :)

How to find the charge id on the payments details page (and since which version it is available).

Would be useful to add some helper text explaining that next to the text input too.

That the charge id input to the field needs to start with ch_ (otherwise, Stripe will throw an error).

Would it be possible to include the ‘ch_’ as a placeholder in the text input field?


[souravdebnath1986]

Keeping the priority as low. Duplicate disputes are 1% of total disputes.