Renewals not working with 7.0.0 version

[tobias992]

Describe the bug

Subscription renewal is not working as expected. Please check the log.

All renewals are now having problems and won't proceed.

If you need more information, please let me know.

Product impact

• Does this issue affect WooCommerce Subscriptions? yes/no/tbc, add issue ref
• Does this issue affect WooCommerce Payments? yes/no/tbc, add issue ref

Additional context

2025-01-02T14:57:07+00:00 ERROR scheduled action 25833 (subscription payment) failed to finish processing due to the following exception: Call to a member function get_total() on bool in /home/meineseite/html/docs/wp-content/plugins/woocommerce-subscriptions/vendor/woocommerce/subscriptions-core/includes/class-wc-subscriptions-manager.php:155 CONTEXT: {"action_args":"subscription_id: 3932","error_trace":"#0 /home/meineseite/html/docs/wp-content/plugins/woocommerce-subscriptions/vendor/woocommerce/subscriptions-core/includes/class-wc-subscriptions-manager.php(116): WC_Subscriptions_Manager::process_renewal()n#1 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(324): WC_Subscriptions_Manager::prepare_renewal()n#2 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()n#3 /home/meineseite/html/docs/wp-includes/plugin.php(565): WP_Hook->do_action()n#4 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/actions/ActionScheduler_Action.php(67): do_action_ref_array()n#5 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(89): ActionScheduler_Action->execute()n#6 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(170): ActionScheduler_Abstract_QueueRunner->process_action()n#7 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(140): ActionScheduler_QueueRunner->do_batch()n#8 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(324): ActionScheduler_QueueRunner->run()n#9 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()n#10 /home/meineseite/html/docs/wp-includes/plugin.php(565): WP_Hook->do_action()n#11 phar:///usr/local/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(361): do_action_ref_array()n#12 phar:///usr/local/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(284): Cron_Event_Command::run_event()n#13 [internal function]: Cron_Event_Command->run()n#14 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/CommandFactory.php(100): call_user_func()n#15 [internal function]: WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}()n#16 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/Subcommand.php(497): call_user_func()n#17 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(441): WP_CLI\Dispatcher\Subcommand->invoke()n#18 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(464): WP_CLI\Runner->run_command()n#19 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1295): WP_CLI\Runner->run_command_and_exit()n#20 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start()n#21 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process()n#22 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLI\bootstrap()n#23 phar:///usr/local/bin/wp/php/boot-phar.php(20): include('...')n#24 /usr/local/bin/wp(4): include('...')n#25 {main}"}
2025-01-02T20:41:05+00:00 ERROR scheduled action 25863 (subscription payment) failed to finish processing due to the following exception: Call to a member function get_total() on bool in /home/meineseite/html/docs/wp-content/plugins/woocommerce-subscriptions/vendor/woocommerce/subscriptions-core/includes/class-wc-subscriptions-manager.php:155 CONTEXT: {"action_args":"subscription_id: 2077","error_trace":"#0 /home/meineseite/html/docs/wp-content/plugins/woocommerce-subscriptions/vendor/woocommerce/subscriptions-core/includes/class-wc-subscriptions-manager.php(116): WC_Subscriptions_Manager::process_renewal()n#1 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(324): WC_Subscriptions_Manager::prepare_renewal()n#2 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()n#3 /home/meineseite/html/docs/wp-includes/plugin.php(565): WP_Hook->do_action()n#4 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/actions/ActionScheduler_Action.php(67): do_action_ref_array()n#5 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(89): ActionScheduler_Action->execute()n#6 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(170): ActionScheduler_Abstract_QueueRunner->process_action()n#7 /home/meineseite/html/docs/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php(140): ActionScheduler_QueueRunner->do_batch()n#8 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(324): ActionScheduler_QueueRunner->run()n#9 /home/meineseite/html/docs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()n#10 /home/meineseite/html/docs/wp-includes/plugin.php(565): WP_Hook->do_action()n#11 phar:///usr/local/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(361): do_action_ref_array()n#12 phar:///usr/local/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(284): Cron_Event_Command::run_event()n#13 [internal function]: Cron_Event_Command->run()n#14 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/CommandFactory.php(100): call_user_func()n#15 [internal function]: WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}()n#16 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/Subcommand.php(497): call_user_func()n#17 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(441): WP_CLI\Dispatcher\Subcommand->invoke()n#18 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(464): WP_CLI\Runner->run_command()n#19 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1295): WP_CLI\Runner->run_command_and_exit()n#20 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start()n#21 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process()n#22 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLI\bootstrap()n#23 phar:///usr/local/bin/wp/php/boot-phar.php(20): include('...')n#24 /usr/local/bin/wp(4): include('...')n#25 {main}"}

[mattallan]

Hey @tobias992 the errors you've shared look to be caused by some third-party code/plugin hooking onto one of our renewal order created hooks that gets triggered at the end of creating the renewal orders (i.e. 'wcs_renewal_order_created' or 'wcs_new_order_created') and returning false.

Questions to help with debugging:

1. From your WP Admin dashboard, if you view subscription's with IDs 3932 and 2077, in the related orders metabox at the bottom of the Edit Subscription page, do you see any new renewal orders created as part of the renewal process?
   • If the renewal order was created, check if it has any order notes.
2. Do you have access to PHP debug logs on your site? Do you see any other PHP errors from around the same time?
3. Do you have any custom code/snippets or unofficial WooCommerce extensions?

It's hard to pin-point where these errors are coming from without either:

1. creating a development/staging site and doing a conflict test. This involves deactivating everything except Woo + Subscriptions and processing a renewal, then one by one enable your extensions between testing to find the culprit, or
2. Pulling all of your files within wp-content/plugins from server and searching the entire plugin directory for code hooked on the hooks I mentioned above.