Update 04_Testing.md

Author: jonvirak

Unit 1/04_Testing.md

@@ -71,4 +71,70 @@ The **Software Release Life Cycle (SRLC)** refers to the stages a software produ
 | **General Availability (GA)** | Production | Public Users | Official software release |
 | **Maintenance & Updates** | Continuous | All Users | Bug fixes & improvements |
 
-Would you like a deeper breakdown of any phase? 🚀
+
+
+---
+
+---
+## **Beta Testing Strategies & Tools for Alpha/Beta Testing**
+
+### **Beta Testing Strategies**
+To ensure an effective Beta testing phase, different strategies can be applied based on the product type, target users, and testing goals.
+
+### **1. Open Beta vs. Closed Beta**
+- **Closed Beta** – Limited to a selected group of users, often under NDA (e.g., early adopters, premium customers).
+- **Open Beta** – Available to the public, allowing a large user base to test the software.
+
+### **2. Technical Beta**
+- Focuses on performance, security, and integration testing.
+- Often conducted with IT professionals or developers.
+
+### **3. Marketing Beta**
+- Used to generate hype around the product.
+- Invites influencers, media, and key stakeholders to test and share reviews.
+
+### **4. Focused Beta**
+- Targets specific features or functionalities.
+- Helps refine a particular aspect of the product.
+
+### **5. Post-release Beta**
+- Conducted after the official release to continue gathering feedback.
+- Helps with ongoing improvements and future updates.
+
+---
+
+## **Tools Used for Alpha & Beta Testing**
+Various tools assist in managing feedback, bug tracking, and user behavior analysis.
+
+### **Bug Tracking & Issue Management**
+| Tool | Description |
+|------|------------|
+| **JIRA** | Popular bug tracking and project management tool. |
+| **Bugzilla** | Open-source bug-tracking system. |
+| **MantisBT** | Simple bug-tracking tool with issue collaboration. |
+| **Redmine** | Flexible project management and issue-tracking tool. |
+
+### **User Feedback Collection**
+| Tool | Description |
+|------|------------|
+| **SurveyMonkey** | Collects structured user feedback via surveys. |
+| **Google Forms** | Simple way to gather user responses. |
+| **UserVoice** | Provides a portal for feature requests and user feedback. |
+| **Zendesk** | Helps track and manage customer issues. |
+
+### **Usability & Behavior Analysis**
+| Tool | Description |
+|------|------------|
+| **Hotjar** | Heatmaps and session recordings to understand user behavior. |
+| **Crazy Egg** | Visual analytics for tracking clicks and interactions. |
+| **Mixpanel** | Event-based user analytics to measure engagement. |
+
+### **Automation & Crash Reporting**
+| Tool | Description |
+|------|------------|
+| **TestFlight (iOS)** | Apple’s official tool for Beta testing iOS apps. |
+| **Google Play Beta (Android)** | Allows Beta testing for Android apps. |
+| **Firebase Crashlytics** | Monitors crashes in real-time for mobile apps. |
+| **Sentry** | Open-source error tracking for real-time bug monitoring. |
+
+Would you like help choosing the best tools for a specific product or testing scenario?