Feature Request: Download Conversation (Button)

[alexteusz]

Hey Robin Kranich (@pedily) and Dmitrii Ostasevich (@kwinto) ,

On another webchat I saw this Download Conversation button:

Maybe this could be interesting for us as well. What do you think?

[pedily]

What does it do? What kind of format / content does the downloaded file have?

[kwinto]

What would be the use case for this?

[alexteusz]

Hey dudes,

It would use our API to get the conversation and put this into a document. This could be a PDF file for business users. The use case could be the following:
Someone is chatting with their insurance or bank via the webchat. Since all included messages from the conversation could be important for the further process in the insurance or bank, the user might download this conversation. Then he/she could use this in order to tell the bank or insurance that he already did something with the bot.

[pedily]

I'm still not quite sure what process you are describing.
As an end-user, i want to be able to have a download button on the webchat widget so i can save my conversation as a pdf-file?

From what you are describing, it is not clear to me who will see this button, the end-user in the webchat or the admin in the UI panel / livechat panel.

In case it is for the end-user, we cannot offer authentication credentials for the conversation api to end-users, that would have to be done in a different way.

[antonxt]

I agree with Alex Teusz (@alexteusz) that this feature is nice to have.

Robin Kranich (@pedily), if PDF requires API authentication and we can't disclose API keys in the JS, can we generate some other file format on the fly? The user story can be the following:

As a webchat user, I want to be able to download my conversation with the bot, so I can refer to it in my future contacts with the company.

• The downloaded file can be in any format supported by the popular office programs, e.g. text, HTML, CSV.
• If possible, the format should prevent easy editing to somewhat guarantee authenticity (PDF).

[pedily]

Anton (@antonxt) it is possible to access the client-side conversation history of the webchat (using internal APIs, but we could build an official one!). From there, we could apply a "serialize this message" function to each message, merge that to one text string and "download" it locally using an anchor link.