Recording Exceptions

[cherpake]

Recording exception in .NET app seems to be working (the URL that SDK creates returns result = success), but they don't appear on the server (using Lite edition).

[turtledreams]

@cherpake Thank you for letting us know. Can you share the 'Utilities > Incoming Data Logs' from your server if possible? Also do you have multiple apps on your server? If so, the app you are looking at and the app the data is has been sent to can be different. Can you verify that?

Also a small guide for these kind of issues: https://support.count.ly/hc/en-us/articles/900000908046-Getting-Started-with-SDKs#h_01HABSX9KXE6YKVETHDWPP8J3K

[cherpake]

@turtledreams Hey, thanks for responding.
Checked again and the right app is selected, Crashes view is empty but in the incoming logs I have this

{
"app_key":
"fa31a6c00afd2a8871880b41a6c6a7b070396fc2",
"device_id":
"CLY_AFDD29ECC45D4BE4BE7791D1D336D0B2",
"t":
"3",
"sdk_name":
"csharp-net45",
"sdk_version":
"24.1.0",
"timestamp":
"1716446275411",
"dow":
"4",
"hour":
"6",
"tz":
"180",
"av":
"2024.11",
"crash":
"{"_os":"Windows 10 Pro","_os_version":"10.0.22631","_resolution":"2560x1440","_app_version":"2024.11","_ram_current":10489634816,"_ram_total":33970991104,"_online":true,"_name":"Object reference not set to an instance of an object.","_error":" at Remote_for_Windows.SettingsForm.resetComputerIdButton_Click(Object sender, EventArgs e) in D:\\source\\win\\Remote for Win\\SettingsForm.cs:line 568\r\n at System.Windows.Forms.Control.OnClick(EventArgs e)\r\n at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)\r\n at System.Windows.Forms.Control.WmMouseUp(Message",
" m, MouseButtons button, Int32 clicks)\r\n at System.Windows.Forms.Control.WndProc(Message":
"",
" m)\r\n at System.Windows.Forms.ButtonBase.WndProc(Message":
"",
" m)\r\n at System.Windows.Forms.Button.WndProc(Message":
"",
" m)\r\n at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)","_nonfatal":false,"_logs":"","_run":14,"_custom":{}}":
"",
"rr":
"1"
}

[cherpake]

By the way for some reason Windows 11 Pro is detected as Windows 10...

[cherpake]

If this helps - this appears in the logs:

Parse crash JSON failed {"_os":"Windows 10 Pro","_os_version":"10.0.22631","_resolution":"2560x1440","_app_version":"2024.11","_ram_current":10246144000,"_ram_total":33970991104,"_online":true,"_name":"Object reference not set to an instance of an object.","_error":"   at Remote_for_Windows.SettingsForm.resetComputerIdButton_Click(Object sender, EventArgs e) in D:\\source\\win\\Remote for Win\\SettingsForm.cs:line 568\r\n   at System.Windows.Forms.Control.OnClick(EventArgs e)\r\n   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)\r\n   at System.Windows.Forms.Control.WmMouseUp(Message /i?app_key=fa31a6c00afd2a8871880b41a6c6a7b070396fc2&device_id=CLY_AFDD29ECC45D4BE4BE7791D1D336D0B2&t=3&sdk_name=csharp-net45&sdk_version=24.1.0&timestamp=1716445747510&dow=4&hour=6&tz=180&av=2024.11&crash=%7B%22_os%22:%22Windows%2010%20Pro%22,%22_os_version%22:%2210.0.22631%22,%22_resolution%22:%222560x1440%22,%22_app_version%22:%222024.11%22,%22_ram_current%22:10246144000,%22_ram_total%22:33970991104,%22_online%22:true,%22_name%22:%22Object%20reference%20not%20set%20to%20an%20instance%20of%20an%20object.%22,%22_error%22:%22%20%20%20at%20Remote_for_Windows.SettingsForm.resetComputerIdButton_Click(Object%20sender,%20EventArgs%20e)%20in%20D:%5C%5Csource%5C%5Cwin%5C%5CRemote%20for%20Win%5C%5CSettingsForm.cs:line%20568%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Control.OnClick(EventArgs%20e)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Button.OnMouseUp(MouseEventArgs%20mevent)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Control.WmMouseUp(Message&%20m,%20MouseButtons%20button,%20Int32%20clicks)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Control.WndProc(Message&%20m)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.ButtonBase.WndProc(Message&%20m)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.Button.WndProc(Message&%20m)%5Cr%5Cn%20%20%20at%20System.Windows.Forms.NativeWindow.Callback(IntPtr%20hWnd,%20Int32%20msg,%20IntPtr%20wparam,%20IntPtr%20lparam)%22,%22_nonfatal%22:false,%22_logs%22:%22%22,%22_run%22:4,%22_custom%22:%7B%7D%7D&rr=2