Updates to accessibility statement and privacy notice

Author: sujithvg

server/views/accessibility.html

@@ -9,7 +9,7 @@
 <div class="govuk-grid-row">
     <div class="govuk-grid-column-two-thirds">
         <h1 class="govuk-heading-xl">
-            Accessibility statement for the Report an environmental problem service
+            {{ pageHeader }}
         </h1>
         <p>
             This service is part of GOV.UK. There's a separate

server/views/privacy-notice.html

@@ -2,30 +2,37 @@
 
 {% set pageTitle = 'Privacy notice' %}
 {% set pageHeader = 'Privacy notice: ' + serviceName + ' service' %}
-{% set metaDescription = 'How the Environment Agency may collect, use, disclose, transfer and store your data when you use this service.' %}
+{% set metaDescription = 'How the Environment Agency may collect, use, disclose, transfer and store your data when you
+use this service.' %}
 
 {% block content %}
 <div class="govuk-grid-row">
   <div class="govuk-grid-column-two-thirds">
     <h1 class="govuk-heading-xl">
       {{ pageHeader }}
     </h1>
-    <p class="govuk-body">The Environment Agency is the data controller for the report an environmental problem service on GOV.UK. </p>
-    <p class="govuk-body">A data controller determines how and why personal data (personal information) is processed.</p>
-    <p class="govuk-body">Our <a href="https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs/about/personal-information-charter">personal information charter</a> explains:</p>
+    <p class="govuk-body">The Environment Agency is the data controller for the report an environmental problem service
+      on GOV.UK. </p>
+    <p class="govuk-body">A data controller determines how and why personal data (personal information) is processed.
+    </p>
+    <p class="govuk-body">Our <a
+        href="https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs/about/personal-information-charter">personal
+        information charter</a> explains:</p>
     <ul class="govuk-list govuk-list--bullet">
       <li>what we do with your personal information (personal data) in general</li>
       <li>your rights</li>
       <li>how to complain to the Information Commissioner's Office</li>
     </ul>
     <h2 class="govuk-heading-m">Why we collect personal data</h2>
-    <p class="govuk-body">We collect and process personal data as necessary to exercise our official authority set out in law under:</p>
+    <p class="govuk-body">We collect and process personal data as necessary to exercise our official authority set out
+      in law under:</p>
     <ul class="govuk-list govuk-list--bullet">
       <li>the Environment Act 1990</li>
       <li>Environmental Permitting (England and Wales) Regulations 2016</li>
       <li>the Environment Act 1995</li>
     </ul>
-    <p class="govuk-body">The lawful basis we rely on to process your personal data is article 6(1)(e) of the UK General Data Protection Regulation (GDPR).</p>
+    <p class="govuk-body">The lawful basis we rely on to process your personal data is article 6(1)(e) of the UK General
+      Data Protection Regulation (GDPR).</p>
     <h2 class="govuk-heading-m">What personal data we collect</h2>
     <p class="govuk-body">We collect the following personal data from you directly:</p>
     <ul class="govuk-list govuk-list--bullet">
@@ -34,9 +41,17 @@ <h2 class="govuk-heading-m">What personal data we collect</h2>
       <li>your email address, if you include it</li>
       <li>your home address, if you include it</li>
       <li>details of health issues and treatment connected to the problem you're reporting, if you include them</li>
+      <li>any other details you include about yourself</li>
     </ul>
-
-    <p class="govuk-body">We collect some personal data by placing small files called cookies onto your computer to collect information about how you use our service.</p>
+    <p class="govuk-body">We may also ask for and collect personal data about other people if they potentially involved
+      in illegal activity. This data could include:</p>
+    <ul class="govuk-list govuk-list--bullet">
+      <li>a description of the person</li>
+      <li>details of their vehicle, including registration number</li>
+      <li>any other details you choose to give</li>
+    </ul>
+    <p class="govuk-body">We collect some personal data by placing small files called cookies onto your computer to
+      collect information about how you use our service.</p>
     <p class="govuk-body">The personal data collected are:</p>
     <ul class="govuk-list govuk-list--bullet">
       <li>your Internet Protocol (IP) address</li>
@@ -53,29 +68,36 @@ <h2 class="govuk-heading-m">What we do with your personal data</h2>
       <li>improve the service by monitoring how it's used and analysing feedback</li>
     </ul>
 
-    <p class="govuk-body">We may share your personal data with emergency services and environmental response teams outside the Environment Agency if it is essential to deal with the problem you report.</p>
+    <p class="govuk-body">We may share your personal data with emergency services and environmental response teams
+      outside the Environment Agency if it is essential to deal with the problem you report.</p>
 
-    <p class="govuk-body">We will not share your personal data with anyone else without your consent, unless we must do so by law.</p>
+    <p class="govuk-body">We will not share your personal data with anyone else without your consent, unless we must do
+      so by law.</p>
 
     <p class="govuk-body">We do not use your data to make any automated decisions or for automated profiling.</p>
 
     <p class="govuk-body">You can remove consent for us to use your personal data at any time by contacting:</p>
-    <p class="govuk-body">Email: <a href="mailto:enquiries@environment-agency.gov.uk">enquiries@environment-agency.gov.uk</a><br />
-    Telephone: 03708 506 506</p>
+    <p class="govuk-body">Email: <a
+        href="mailto:enquiries@environment-agency.gov.uk">enquiries@environment-agency.gov.uk</a><br>
+      Telephone: 03708 506 506</p>
 
     <h2 class="govuk-heading-m">Where your personal information is stored and processed</h2>
 
     <p class="govuk-body">We store and process your personal data on secure servers in the United Kingdom (UK).</p>
     <p class="govuk-body">Your data will not be transferred outside the UK.</p>
 
     <h2 class="govuk-heading-m">How long we keep your personal data</h2>
-    <p class="govuk-body">We keep your personal data while an environmental incident is ongoing and for seven years after the incident is deemed concluded, in line with our retention policy.</p>
+    <p class="govuk-body">We keep your personal data indefinitely.</p>
 
     <h2 class="govuk-heading-m">Changes to this notice</h2>
 
-    <p class="govuk-body">We may change this privacy notice. In that case, the 'last updated' date at the bottom of this page will also change. Any changes to this privacy notice will immediately apply to you and your data.
-    <p class="govuk-body">If these changes affect how your personal data is processed, we'll take reasonable steps to let you know.
-    <p class="govuk-body">This notice was last updated on 26 June 2024.</p>
+    <p class="govuk-body">We may change this privacy notice. In that case, the 'last updated' date at the bottom of this
+      page will also change. Any changes to this privacy notice will immediately apply to you and your data.
+    </p>
+    <p class="govuk-body">If these changes affect how your personal data is processed, we'll take reasonable steps to
+      let you know.
+    </p>
+    <p class="govuk-body">This notice was last updated on 13 May 2025.</p>
   </div>
 </div>
-{% endblock %}
+{% endblock %}

server/views/shared/contact-details.html

@@ -18,7 +18,7 @@ <h1 class="govuk-heading-l">
           classes: "govuk-fieldset__legend--m"
         }
       }) %}
-      <p class="govuk-body">Enter your name and an email, phone number or both. We will not give your details to anyone else.</p>
+      <p class="govuk-body">Enter your name and an email, phone number or both.</p>
       {{ govukInput({
         id: "fullName",
         name: "fullName",