Error playing video

[AlisaKhomenko]

When trying to play a video, an error occurs: fetch preview image failed: Media download result: the server aborts the downloading.
What are the reasons for this error?

Drone model: Mavic Pro
Firmware version: 01.03.0400
Android device name: Tablet88T
Android device OS version: 7.0

[dji-dev]

Agent comment from Luce Luo in Zendesk ticket #40671:

Dear Customer,

Thank you for contacting DJI.
Is it that you are trying to play the video during fetching the process of fetch preview?
Can you please wait until the preview image loaded finished?

Thanks,

Luce Luo
DJI Developer Support

[AlisaKhomenko]

Agent comment from Luce Luo in Zendesk ticket #40671:

Dear Customer,

Thank you for contacting DJI.
Is it that you are trying to play the video during fetching the process of fetch preview?
Can you please wait until the preview image loaded finished?

Thanks,

Luce Luo
DJI Developer Support

When I want to play a video, this error immediately appears. After that, I get a message that the app has failed and I need to restart it. After restarting the app, I can't watch the video again.

[begiflow]

same here ? how can fix it ?