Vonage offers flexible and scalable voice, messaging, video, and data capabilities across unified communications, contact centers, and communications APIs. All the logs generated from voice, SMS, and dispatch APIs are available through the Reports API.
This integration provides the following benefits:
- Centralized Data: Combines SMS and voice call logs in one place for easier access and management.
- Enhanced analytics: Enables analysis of communication patterns to inform business strategies.
- Trend identification: Allows businesses to spot trends in customer interactions, aiding proactive engagement.
- Informed decision-making: Provides insights that drive strategic decisions for growth and improvement.
- Log into Vonage.
- Navigate to Vonage dashboard.
- Here, you can obtain both the API key and API secret.
- Navigate to Applications.
- Click on + Create a new Application to create a new application.
- Enable the Messages Capabilities.
- Enable the Voice Capabilities.
- To make a call using the dashboard, Please refer to this link.
Configure the Datadog endpoint to forward Vonage logs to Datadog.
- Navigate to Vonage.
- Add your Vonage credentials.
| Vonage Parameters | Description |
|---|---|
| API key | API Key of the Vonage account. |
| API secret | API Secret of the Vonage account. |
| Include Message | Include body of the messages in logs. (True or False) |
Logs are designed to collect and manage logs of SMS messages, voice calls and Audit logs. They capture essential details such as timestamps, sender and recipient information, message content, call duration, call status and types of audit events in the Vonage account.
Need help? Contact Datadog support.