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Frequently Asked Questions (FAQ)

General Questions

What is TortaApp?

TortaApp is a market intelligence and trading analysis tool for Wurm Online. It helps you track prices, predict market trends, and gamify your trading experience.

Is TortaApp free?

Yes! TortaApp is completely free to use during the beta period.

Is my data safe?

Yes. All data is stored securely in Supabase with row-level security. We never share your personal information.


Account & Setup

How do I create an account?

  1. Click "Sign Up" on the login screen
  2. Enter your email and password
  3. Verify your email
  4. Login and start using the app

How do I verify my game nick?

  1. Go to Profile → Settings
  2. Click "Link Game Nick"
  3. Enter your Wurm character name (case-sensitive)
  4. Complete the verification process
  5. Your stats will start tracking automatically

I forgot my password. What do I do?

Click "Forgot Password" on the login screen and follow the email instructions.


Uploading & Data

What file formats are supported?

  • .txt files (Wurm trade chat logs)
  • .log files
  • NDJSON (admin only, for bulk uploads)

How do I upload trade logs?

  1. Navigate to Dashboard
  2. Click "Upload Logs"
  3. Select your file or drag & drop
  4. Wait for processing
  5. Review the summary

My upload failed. Why?

Common reasons:

  • File is too large (max 50MB)
  • File format is incorrect
  • File contains corrupted data

Try uploading smaller chunks or cleaning your log file.

How often should I upload logs?

Upload regularly (weekly or monthly) to keep your data fresh and predictions accurate.


Market Intelligence

How do I search for items?

Use the search bar in the Trade Database. You can use:

  • Simple search: iron ore
  • Advanced search: iron ore ql>90 price<50

What are the search operators?

  • ql>X / ql<X - Quality filters
  • price>X / price<X - Price filters
  • qty>X - Quantity filters
  • seller=NAME - Filter by seller
  • rarity=TYPE - Filter by rarity

What does "Good Deal" / "Bad Deal" mean?

These insights compare the current price to historical reference prices:

  • Good Deal - Cheaper than average
  • Fair - Close to average
  • Bad Deal - More expensive than average

ML Price Predictor

How accurate are the predictions?

Accuracy depends on:

  • Amount of historical data
  • Market volatility
  • Confidence level shown

High confidence (>80%) predictions are generally more reliable.

Why can't I predict prices for some items?

Predictions require sufficient historical data. New or rarely-traded items may not have enough data for accurate predictions.

How far ahead can I predict?

Currently, predictions forecast 7 days ahead.

Should I trust the predictions for trading?

Predictions are estimates based on historical patterns. Use them as guidance, not guarantees. Always consider current market conditions.


Gamification

How do I earn XP?

  • Upload trade logs (WTS, WTB, PC trades)
  • Daily check-in (+10 XP)
  • Each trade type gives +10 XP

My XP isn't updating. Why?

  • XP updates every ~5 minutes
  • Try refreshing the page
  • Ensure your game nick is verified
  • Check that trades are being uploaded correctly

How do I unlock badges?

Badges unlock automatically when you meet their requirements. View all badges and requirements in Rules & Compendium.

Can I choose which badges to display?

Yes! Click on your profile badges and select up to 5 to display.

What's the daily check-in?

Open Rules & Compendium and click "Daily Check-in" to earn +10 XP. Resets at midnight.


Admin Features

How do I become an admin?

Admin roles are assigned by the system administrator. Contact the development team if you need admin access.

What can admins do?

  • Manage users
  • Update reference prices
  • Upload bulk data (NDJSON)
  • View system statistics
  • Manage ticker messages

Technical Issues

The app won't open

  • Check if you have the latest version
  • Try restarting your computer
  • Contact support if the issue persists

I'm getting errors when uploading files

  • Verify file format (.txt or .log)
  • Check file size (max 50MB)
  • Ensure file isn't corrupted
  • Try uploading a smaller portion

The app is slow

  • Close other applications
  • Clear browser cache (if using web version)
  • Check your internet connection
  • Large datasets may take time to process

I found a bug. How do I report it?

Use the in-app feedback button (coming soon) or contact the beta testing group on Discord.


Privacy & Security

What data do you collect?

  • Email address (for authentication)
  • Trade logs you upload
  • Game nick (if verified)
  • Usage statistics (anonymous)

Do you sell my data?

No. We never sell or share your personal data.

Can I delete my account?

Yes. Contact support to request account deletion.

Is my trading data private?

Yes. Your data is protected with row-level security. Only you (and admins for support purposes) can access your data.


Getting Help

Where can I get more help?

  • Check this FAQ
  • Read the User Manual
  • Join the beta tester Discord/community
  • Contact support via email

How do I provide feedback?

We love feedback! Use the in-app feedback system (coming soon) or reach out via Discord.


Still have questions? Contact us through the beta testing community!