Error retrieving the ticket details

[Anusree368]

Hi Team,

While trying to retrieve the following details of certain tickets we have faced errors as shown below.

1. Owner name
2. Comment

Code:

import clientcentral.ticketformatting as tf
from clientcentral.clientcentral import ClientCentral
import clientcentral.query as operators
from tabulate import tabulate

# Production 'false' will run on qa.clientcentral.io
cc = ClientCentral(production=True, token="xyz")

tickets = cc.query_tickets().filter_by(
                    operators.and_( 
                                    operators.comparison("workspace_id", "=", "625"),
                                    operators.comparison("updated_at", ">", "'2023-05-29'")
                                   )
                                  ).all()

for ticket in tickets:
    try:
        print(ticket.ticket_id)
        print(ticket.comments)
        
    except Exception as e:
                print(f"Error retrieving ticket data: {e}")

Error:

Please note we are facing errors only for certain tickets but we are unable to find any similarities between them. Please try to replicate it and let me know a valuable solution.

Thanks!!