We’re seeing low-relevance retrieval from the current corpus of official Finland sources in some common immigrant Q&A flows.
Even when official information exists, retrieval quality can degrade because of:
- fragmented information architecture across agencies/sites
- high information density in official pages
- legal/administrative wording that is hard to parse
- language mismatch (English queries vs Finnish/Swedish-heavy source material)
- terminology mismatch between how users ask and how authorities phrase topics
Problem
Our agent can miss or under-rank the best official sources for practical immigrant questions.
This creates avoidable friction for users trying to understand real-world processes (residence, registration, work, healthcare, tax, family matters, etc.).
Proposal
Create a custom, public knowledge base of high-quality, article-style guides that:
- are written in plain language around real user intents/questions
- link to and cite official Finnish sources as the ground truth
- standardize terminology and synonyms (user language ↔ official language)
- are structured for strong retrieval and chunking performance
- can be ingested as a prioritized corpus for the assistant
This should improve retrieval relevance while also creating a standalone public resource that benefits users directly and increases visibility/credibility for the Finntegrate project.
Goals
- Improve answer relevance and consistency for top immigrant question categories
- Reduce “missed official page” failures in retrieval
- Provide user-friendly explanations without replacing official authorities
- Publish a useful public artifact that can attract and help more users
Non-goals
- Replacing legal advice or official decision-making
- Publishing uncited claims
- Creating content that diverges from official guidance without clear labeling
Content principles
- Grounded: Every actionable claim points to an official source
- Readable: Plain language, short sections, examples, glossary
- Transparent: “Last reviewed” date + source list per article
- Multilingual-aware: Finnish terms, English paraphrases, common query variants
- Safety-first: Clear disclaimers where legal interpretation is sensitive
Suggested article template
- What this is
- Who this applies to
- Step-by-step
- Documents you may need
- Costs and timelines (if known)
- Common mistakes
- Official sources
- Last reviewed / update cadence
Initial scope (MVP)
Create 15–25 priority articles for highest-volume intents, e.g.:
- first registration steps after arrival
- municipality of residence
- personal identity code basics
- Kela and healthcare access basics
- tax card and first employment
- opening a bank account
- family reunification basics
- student vs worker pathways (high-level comparison)
- renewing permits and deadlines
- where to get authoritative case-specific help
Implementation notes (for retrieval)
- Store articles in structured Markdown with frontmatter (
title, topics, official_sources, last_reviewed, language, aliases)
- Include canonical question variants per article
- Add cross-links between related processes
- Prefer short, semantically focused sections for better embedding/chunk retrieval
- Consider citation block format standardized for parser ingestion
Success metrics
- Higher retrieval precision@k on benchmark immigrant queries
- Lower rate of unanswered/low-confidence responses
- Better user feedback on clarity and usefulness
- Coverage score for top intents (e.g., % with at least one high-quality guide)
Risks & mitigations
- Risk: Content drift from policy changes
Mitigation: review cadence + “last reviewed” + source checks
- Risk: Oversimplification of legal nuance
Mitigation: explicit limits/disclaimers + deep links to official text
- Risk: Editorial overhead
Mitigation: start with MVP topics and a strict template
Acceptance criteria
We’re seeing low-relevance retrieval from the current corpus of official Finland sources in some common immigrant Q&A flows.
Even when official information exists, retrieval quality can degrade because of:
Problem
Our agent can miss or under-rank the best official sources for practical immigrant questions.
This creates avoidable friction for users trying to understand real-world processes (residence, registration, work, healthcare, tax, family matters, etc.).
Proposal
Create a custom, public knowledge base of high-quality, article-style guides that:
This should improve retrieval relevance while also creating a standalone public resource that benefits users directly and increases visibility/credibility for the Finntegrate project.
Goals
Non-goals
Content principles
Suggested article template
Initial scope (MVP)
Create 15–25 priority articles for highest-volume intents, e.g.:
Implementation notes (for retrieval)
title,topics,official_sources,last_reviewed,language,aliases)Success metrics
Risks & mitigations
Mitigation: review cadence + “last reviewed” + source checks
Mitigation: explicit limits/disclaimers + deep links to official text
Mitigation: start with MVP topics and a strict template
Acceptance criteria