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| 1 | +# How to Reply & Forward Emails |
| 2 | + |
| 3 | +## Overview |
| 4 | + |
| 5 | +You can now reply to emails you receive and forward them to others. Email Explorer supports: |
| 6 | +- **Reply** - Respond to the sender only |
| 7 | +- **Reply All** - Respond to everyone on the original email |
| 8 | +- **Forward** - Send the email to new recipients |
| 9 | + |
| 10 | +## How to Reply to an Email |
| 11 | + |
| 12 | +### Step 1: Open the Email |
| 13 | +Click on any email in your inbox or other folder to view it. |
| 14 | + |
| 15 | +### Step 2: Click Reply |
| 16 | +In the email detail view, you'll see three action buttons at the top: |
| 17 | +- **Reply** - Respond only to the sender |
| 18 | +- **Reply All** - Respond to everyone (sender + all recipients) |
| 19 | +- **Forward** - Send to new people |
| 20 | + |
| 21 | +Click the **Reply** button. |
| 22 | + |
| 23 | +### Step 3: Compose Your Reply |
| 24 | +The compose window opens with: |
| 25 | +- **To:** Pre-filled with the sender's email address |
| 26 | +- **Subject:** Pre-filled with "Re: [Original Subject]" |
| 27 | +- **Message:** The original email is quoted below with a "> " prefix |
| 28 | + |
| 29 | +Type your response above the quoted text. |
| 30 | + |
| 31 | +### Step 4: Send |
| 32 | +Click the **Send** button. Your reply will be sent and saved to your Sent folder. |
| 33 | + |
| 34 | +## How to Reply All |
| 35 | + |
| 36 | +Use **Reply All** when you want to include everyone from the original email in your response. |
| 37 | + |
| 38 | +### When to Use Reply All |
| 39 | +- Group discussions |
| 40 | +- Team emails where everyone needs to stay in the loop |
| 41 | +- When the sender included multiple people for a reason |
| 42 | + |
| 43 | +### When NOT to Use Reply All |
| 44 | +- Personal responses that don't concern others |
| 45 | +- When you only need to answer the sender |
| 46 | +- Large distribution lists (to avoid spam) |
| 47 | + |
| 48 | +### Steps |
| 49 | +1. Open the email |
| 50 | +2. Click **Reply All** instead of Reply |
| 51 | +3. The compose window opens with all original recipients in the "To" field |
| 52 | +4. Type your message |
| 53 | +5. Click **Send** |
| 54 | + |
| 55 | +## How to Forward an Email |
| 56 | + |
| 57 | +Forwarding lets you send someone else's email to a new recipient. |
| 58 | + |
| 59 | +### Step 1: Open the Email |
| 60 | +Click on the email you want to forward. |
| 61 | + |
| 62 | +### Step 2: Click Forward |
| 63 | +Click the **Forward** button at the top of the email. |
| 64 | + |
| 65 | +### Step 3: Add Recipients |
| 66 | +The compose window opens with: |
| 67 | +- **To:** Empty (you need to fill this in) |
| 68 | +- **Subject:** Pre-filled with "Fwd: [Original Subject]" |
| 69 | +- **Message:** The original email content with a "Forwarded message" header |
| 70 | + |
| 71 | +Enter the email address(es) of who should receive the forwarded email. |
| 72 | + |
| 73 | +### Step 4: Add Context (Optional) |
| 74 | +You can add your own message above the forwarded content to provide context: |
| 75 | +``` |
| 76 | +Hi John, |
| 77 | +
|
| 78 | +You might find this interesting! |
| 79 | +
|
| 80 | +---------- Forwarded message ---------- |
| 81 | +[Original email content] |
| 82 | +``` |
| 83 | + |
| 84 | +### Step 5: Send |
| 85 | +Click **Send**. The forwarded email will be sent to your recipients and saved in your Sent folder. |
| 86 | + |
| 87 | +## Rich Text Editing |
| 88 | + |
| 89 | +The compose window now includes a rich text editor that lets you: |
| 90 | +- **Bold**, *italic*, and underline text |
| 91 | +- Create bulleted and numbered lists |
| 92 | +- Add links |
| 93 | +- Format text with different styles |
| 94 | +- Paste formatted content from other applications |
| 95 | + |
| 96 | +### Tips for Rich Text |
| 97 | +- Use the toolbar buttons to format your text |
| 98 | +- The editor preserves formatting when replying to HTML emails |
| 99 | +- Both HTML and plain text versions are sent automatically |
| 100 | + |
| 101 | +## Email Threading |
| 102 | + |
| 103 | +When you reply to an email, Email Explorer automatically: |
| 104 | +- Links your reply to the original message |
| 105 | +- Maintains the conversation thread |
| 106 | +- Groups related emails together (coming soon: conversation view) |
| 107 | + |
| 108 | +This means: |
| 109 | +- Email clients that support threading will show your reply grouped with the original |
| 110 | +- You can track conversation history |
| 111 | +- Replies stay organized |
| 112 | + |
| 113 | +## Attachments in Replies |
| 114 | + |
| 115 | +You can add attachments to your replies and forwards: |
| 116 | + |
| 117 | +1. Compose your reply or forward as normal |
| 118 | +2. Click the attachment button (if available in the composer) |
| 119 | +3. Select files to attach |
| 120 | +4. The attachments will be included when you send |
| 121 | + |
| 122 | +**Note:** When forwarding, the original email's attachments are NOT automatically included. You need to manually add them if desired. |
| 123 | + |
| 124 | +## Keyboard Shortcuts (Coming Soon) |
| 125 | + |
| 126 | +Future versions will support: |
| 127 | +- `R` - Reply |
| 128 | +- `A` - Reply All |
| 129 | +- `F` - Forward |
| 130 | +- `Esc` - Close compose window |
| 131 | + |
| 132 | +## Frequently Asked Questions |
| 133 | + |
| 134 | +### Can I edit the quoted text when replying? |
| 135 | +Yes! The quoted text is editable. You can trim it, add comments inline, or remove parts that aren't relevant. |
| 136 | + |
| 137 | +### What happens if I reply to a forwarded email? |
| 138 | +Your reply will be threaded with the forwarded email, not the original conversation. Forwarding breaks the thread chain. |
| 139 | + |
| 140 | +### Can I see all emails in a conversation thread? |
| 141 | +Currently, emails are shown individually. A conversation/thread view is planned for a future update. |
| 142 | + |
| 143 | +### Does the recipient see that it's a reply? |
| 144 | +Yes, the email subject includes "Re:" and the email headers contain threading information that most email clients recognize. |
| 145 | + |
| 146 | +### Can I reply to multiple recipients individually? |
| 147 | +Not yet. You'd need to compose separate new emails to each person. A "Reply Separately" feature may be added in the future. |
| 148 | + |
| 149 | +### Why does my reply quote the original message? |
| 150 | +This is standard email etiquette. It provides context for your response and helps recipients remember what was discussed. |
| 151 | + |
| 152 | +### Can I turn off automatic quoting? |
| 153 | +Not currently, but you can manually delete the quoted text before sending if you don't want it. |
| 154 | + |
| 155 | +### What if I accidentally click Reply instead of Reply All? |
| 156 | +Just close the compose window and click Reply All instead. Nothing is sent until you click Send. |
| 157 | + |
| 158 | +## Troubleshooting |
| 159 | + |
| 160 | +### The Reply button doesn't work |
| 161 | +- Make sure you're viewing an email (not in the list view) |
| 162 | +- Refresh the page and try again |
| 163 | +- Check browser console for errors |
| 164 | + |
| 165 | +### Recipients aren't pre-filled correctly |
| 166 | +- This may happen with malformed email addresses |
| 167 | +- You can manually type or correct the recipients |
| 168 | + |
| 169 | +### My formatting disappears |
| 170 | +- Ensure you're using the rich text editor, not plain text |
| 171 | +- Some email clients may not support all HTML formatting |
| 172 | + |
| 173 | +### The quoted text looks wrong |
| 174 | +- The system attempts to format quotes properly |
| 175 | +- You can manually edit the quoted text before sending |
| 176 | + |
| 177 | +## Future Enhancements |
| 178 | + |
| 179 | +Planned improvements include: |
| 180 | +- **Conversation View** - See all emails in a thread grouped together |
| 181 | +- **Draft Support** - Save reply/forward as draft |
| 182 | +- **Quick Reply** - Reply directly from the email list |
| 183 | +- **Smart Quoting** - Better formatting of quoted content |
| 184 | +- **Template Responses** - Save common replies |
| 185 | +- **Inline Images** - Better handling of images in replies |
| 186 | + |
| 187 | +## Need Help? |
| 188 | + |
| 189 | +If you encounter issues with reply or forward functionality: |
| 190 | +1. Check this guide first |
| 191 | +2. Try refreshing the page |
| 192 | +3. Check your mailbox permissions |
| 193 | +4. Contact your administrator if problems persist |
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