en/refund.html at master · GemSync/en · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8"/>
    <meta name="viewport" content="width=device-width, initial-scale=1.0"/>
    <meta http-equiv="X-UA-Compatible" content="ie=edge"/>
    <title>GemSync - Refund Policy</title>
    <!-- Links to CSS and icon -->
    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.0.0-beta3/css/all.min.css"/>
    <link rel="stylesheet" href="https://gemsync.xyz/assets/css/refund.css"/>
    <link rel="icon shortcut" href="https://gemsync.xyz/assets/images/gemsync.png"/>
</head>
<body>
    <header>
        <a href="/" class="logo">GemSync</a>
    </header>
    <section>
        <div class="heading">
            <h2>Refund Policy</h2>
        </div>
        <div class="content">
            <h3>Introduction</h3>
            <p>
              This refund policy aims to clarify the conditions under which <a href="https://en.gemsync.xyz">GemSync</a> accepts refund requests for products or services purchased on our website <a href="https://en.gemsync.xyz">en.gemsync.xyz</a>.
            </p>

            <h3>1 &nbsp;-&nbsp; Refund Conditions</h3>
            <p>
              Refund requests are accepted under the following circumstances:
            </p>
            <p>
              - <b>Order Error</b>: If an order is placed by mistake, a refund can be requested within 24 hours of order confirmation.
              <br>
              - <b>Technical Issue</b>: If the purchased services experience malfunctions during the first month, a refund can be requested.
              <br>
              - <b>Non-Compliance with Conditions</b>: If the provided services do not match the descriptions or expectations specified at the time of purchase, a refund may be considered.
            </p>

            <h3>2 &nbsp;-&nbsp; Refund Request Procedure</h3>
            <p>
              To request a refund, please follow these steps:
            </p>
            <p>
              - <b>Contact Support</b>: Send a refund request to our customer support at <a href="mailto:support@gemsync.xyz">support@gemsync.xyz</a>.
              Please include your order number and a detailed description of the issue encountered.
              <br>
              - <b>Request Validation</b>: Our team will review your request and inform you of its approval or rejection within 5 business days.
              <br>
              - <b>Refund</b>: If the request is approved, the refund will be made using the same payment method used for the purchase within 14 days.
            </p>

            <h3>3 &nbsp;-&nbsp; Refund Fees</h3>
            <p>
              <a href="https://en.gemsync.xyz">GemSync</a> does not charge fees for approved refunds.
              However, the original transaction fees will not be refunded.
            </p>

            <h3>4 &nbsp;-&nbsp; Contact</h3>
            <p>
              For any questions regarding the refund policy or to submit a request, please contact our customer support at <a href="mailto:support@gemsync.xyz">support@gemsync.xyz</a>.
              <br>
              <a href="https://en.gemsync.xyz">GemSync</a> reserves the right to modify this refund policy at any time.
              Changes will take effect upon their publication on <a href="https://en.gemsync.xyz">en.gemsync.xyz</a>.
            </p>
        </div>
    </section>
    <div class="copyright">
        <p><a href="https://en.gemsync.xyz">GemSync</a> © 2024. All rights reserved. <a href="/gtc">GTC</a> <a href="/gcu">GCU</a></p>
    </div>

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    <script type="text/javascript" src="https://gemsync.xyz/assets/js/refund.js"></script>
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