Error when trying to use email from squest

[Scregneugneu]

Hello,

When I try to use the email feature, I got an error.
I configure the following settings :

SQUEST_EMAIL_HOST
SQUEST_EMAIL_NOTIFICATION_ENABLED
EMAIL_HOST
EMAIL_HOST_USER
EMAIL_HOST_PASSWORD

I then add the parameter "EMAIL_USE_SSL" and when I check the log from "squest-master-celery-worker-1" I got an error message that say "WRONG version number" .

Do you already had this error ?
Is it possible to choose which version of TLS use with "EMAIL_USE_SSL" ?

[Sispheor]

Hi, we never met this issue before, sorry.
Cloud you copy paste a bigger trace of logs of the celery worker?

[Scregneugneu]

Hi,

Here is the log :

INFO 2025-02-28 10:00:42,767 worker celery@8ecd7f6945f4 ready.
INFO 2025-02-28 10:01:03,147 strategy Task service_catalog.tasks.send_email[07a44622-b22b-477f-b37c-c439b7fad181] received
INFO 2025-02-28 10:01:03,148 tasks [send_email] celery task executed - subject: '[Squest] test', from_email: 'XXXXX@XXX.com', receivers: 'None', reply_to: 'None', bcc: '['XXXXX@XXXX.com']'
ERROR 2025-02-28 10:01:03,315 trace Task service_catalog.tasks.send_email[07a44622-b22b-477f-b37c-c439b7fad181] raised unexpected: SSLError(1, '[SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:1000)')
Traceback (most recent call last):
  File "/usr/local/lib/python3.12/site-packages/celery/app/trace.py", line 477, in trace_task
    R = retval = fun(*args, **kwargs)
                 ^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/celery/app/trace.py", line 760, in __protected_call__
    return self.run(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/service_catalog/tasks.py", line 51, in send_email
    msg.send()
  File "/usr/local/lib/python3.12/site-packages/django/core/mail/message.py", line 299, in send
    return self.get_connection(fail_silently).send_messages([self])
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/django/core/mail/backends/smtp.py", line 127, in send_messages
    new_conn_created = self.open()
                       ^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/django/core/mail/backends/smtp.py", line 85, in open
    self.connection = self.connection_class(
                      ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/smtplib.py", line 1022, in __init__
    SMTP.__init__(self, host, port, local_hostname, timeout,
  File "/usr/local/lib/python3.12/smtplib.py", line 255, in __init__
    (code, msg) = self.connect(host, port)
                  ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/smtplib.py", line 341, in connect
    self.sock = self._get_socket(host, port, self.timeout)
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/smtplib.py", line 1029, in _get_socket
    new_socket = self.context.wrap_socket(new_socket,
                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/ssl.py", line 455, in wrap_socket
    return self.sslsocket_class._create(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/ssl.py", line 1041, in _create
    self.do_handshake()
  File "/usr/local/lib/python3.12/ssl.py", line 1319, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLError: [SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:1000)

[Sispheor]

Hi,

Can you verify that you are able to talk with your mail server using pur CLI first?
here is a link that can help you.
This help you to validate your config first before declaring it into squest.

[Scregneugneu]

Hello,

I'll try.

For information, the configuration that we set into Squest is currently in use directly in ansible to send email and it's works, but we want to use Squest for the email.

When I change the port number from 587 to 465, I got a timeout error.

[nooHq]

Hi,

since the Port 587 is mentioned, I think in this case the setting "EMAIL_USE_TLS" needs to be used instead of the "EMAIL_USE_SSL". This is setting is currently not listed in the settings.py, but could be added as I did in this PR

See the Django-Docs:
EMAIL_USE_SSL
EMAIL_USE_TLS