run API show internal error

[Samchoigood]

When run below show internal error. How to solve?

[root@localhost ~]# ascli faspex5 user profile show --insecure=yes --log-level=debug
D, [2025-10-02T10:21:17.653630 #2581] DEBUG -- : env={}
D, [2025-10-02T10:21:17.653738 #2581] DEBUG -- : add_cmd_line_options:commands/arguments=["faspex5", "user", "profile", "show"],options=["--insecure=yes", "--log-level=debug"]
D, [2025-10-02T10:21:17.653826 #2581] DEBUG -- : declare: interactive: accessor
D, [2025-10-02T10:21:17.653883 #2581] DEBUG -- : (accessor) get interactive=false
D, [2025-10-02T10:21:17.654018 #2581] DEBUG -- : declare: ask_options: accessor
D, [2025-10-02T10:21:17.654044 #2581] DEBUG -- : (accessor) get ask_options=false
D, [2025-10-02T10:21:17.654100 #2581] DEBUG -- : declare: struct_parser: value
D, [2025-10-02T10:21:17.654119 #2581] DEBUG -- : (value) get struct_parser=
D, [2025-10-02T10:21:17.654228 #2581] DEBUG -- : declare: format: accessor
D, [2025-10-02T10:21:17.654280 #2581] DEBUG -- : (accessor/default) set format=table
D, [2025-10-02T10:21:17.654306 #2581] DEBUG -- : (accessor) get format=table
D, [2025-10-02T10:21:17.654365 #2581] DEBUG -- : declare: output: accessor
D, [2025-10-02T10:21:17.654411 #2581] DEBUG -- : declare: display: accessor
D, [2025-10-02T10:21:17.654432 #2581] DEBUG -- : (accessor/default) set display=info
D, [2025-10-02T10:21:17.654447 #2581] DEBUG -- : (accessor) get display=info
D, [2025-10-02T10:21:17.654500 #2581] DEBUG -- : declare: fields: accessor
D, [2025-10-02T10:21:17.654562 #2581] DEBUG -- : (accessor/default) set fields=DEF
D, [2025-10-02T10:21:17.654609 #2581] DEBUG -- : declare: select: accessor
D, [2025-10-02T10:21:17.654655 #2581] DEBUG -- : declare: table_style: accessor
D, [2025-10-02T10:21:17.654683 #2581] DEBUG -- : (accessor/default) set table_style={:border=>:unicode_round}
D, [2025-10-02T10:21:17.656388 #2581] DEBUG -- : declare: flat_hash: accessor
D, [2025-10-02T10:21:17.656425 #2581] DEBUG -- : (accessor/default) set flat_hash=true
D, [2025-10-02T10:21:17.656448 #2581] DEBUG -- : (accessor/default) set flat_hash=true
D, [2025-10-02T10:21:17.656463 #2581] DEBUG -- : (accessor) get flat_hash=true
D, [2025-10-02T10:21:17.656525 #2581] DEBUG -- : declare: multi_single: accessor
D, [2025-10-02T10:21:17.656547 #2581] DEBUG -- : (accessor/default) set multi_single=no
D, [2025-10-02T10:21:17.656561 #2581] DEBUG -- : (accessor) get multi_single=no
D, [2025-10-02T10:21:17.656607 #2581] DEBUG -- : declare: show_secrets: accessor
D, [2025-10-02T10:21:17.656630 #2581] DEBUG -- : (accessor/default) set show_secrets=false
D, [2025-10-02T10:21:17.656646 #2581] DEBUG -- : (accessor/default) set show_secrets=false
D, [2025-10-02T10:21:17.656659 #2581] DEBUG -- : (accessor) get show_secrets=false
D, [2025-10-02T10:21:17.656714 #2581] DEBUG -- : declare: image: accessor
D, [2025-10-02T10:21:17.656738 #2581] DEBUG -- : (accessor/default) set image={}
D, [2025-10-02T10:21:17.656786 #2581] DEBUG -- : (value) get struct_parser=
D, [2025-10-02T10:21:17.656803 #2581] DEBUG -- : setting default decoder to  (NilClass)
D, [2025-10-02T10:21:17.656821 #2581] DEBUG -- : declare_global_options
D, [2025-10-02T10:21:17.656839 #2581] DEBUG -- : declare: help: value
D, [2025-10-02T10:21:17.656892 #2581] DEBUG -- : declare: bash_comp: value
D, [2025-10-02T10:21:17.656934 #2581] DEBUG -- : declare: show_config: value
D, [2025-10-02T10:21:17.656975 #2581] DEBUG -- : declare: version: value
D, [2025-10-02T10:21:17.657027 #2581] DEBUG -- : declare: ui: accessor
D, [2025-10-02T10:21:17.657049 #2581] DEBUG -- : (accessor/default) set ui=text
D, [2025-10-02T10:21:17.657065 #2581] DEBUG -- : (accessor) get ui=text
D, [2025-10-02T10:21:17.657141 #2581] DEBUG -- : declare: log_level: accessor
D, [2025-10-02T10:21:17.657173 #2581] DEBUG -- : (accessor) get log_level=debug
D, [2025-10-02T10:21:17.657227 #2581] DEBUG -- : declare: logger: accessor
D, [2025-10-02T10:21:17.657248 #2581] DEBUG -- : (accessor) get logger=stderr
D, [2025-10-02T10:21:17.657298 #2581] DEBUG -- : declare: lock_port: value
D, [2025-10-02T10:21:17.657344 #2581] DEBUG -- : declare: once_only: value
D, [2025-10-02T10:21:17.657360 #2581] DEBUG -- : (value/default) set once_only=false
D, [2025-10-02T10:21:17.657375 #2581] DEBUG -- : (value/default) set once_only=false
D, [2025-10-02T10:21:17.657387 #2581] DEBUG -- : (value) get once_only=false
D, [2025-10-02T10:21:17.657437 #2581] DEBUG -- : declare: log_secrets: accessor
D, [2025-10-02T10:21:17.657460 #2581] DEBUG -- : (accessor) get log_secrets=false
D, [2025-10-02T10:21:17.657529 #2581] DEBUG -- : declare: clean_temp: accessor
D, [2025-10-02T10:21:17.657552 #2581] DEBUG -- : (accessor) get clean_temp=true
D, [2025-10-02T10:21:17.657606 #2581] DEBUG -- : declare: pid_file: value
D, [2025-10-02T10:21:17.657967 #2581] DEBUG -- : (accessor/cmdline) set log_level=debug
D, [2025-10-02T10:21:17.658049 #2581] DEBUG -- : declare: home: accessor
D, [2025-10-02T10:21:17.658102 #2581] DEBUG -- : (accessor/default) set home=/root/.aspera/ascli
D, [2025-10-02T10:21:17.658262 #2581] DEBUG -- : ascli folder: /root/.aspera/ascli
D, [2025-10-02T10:21:17.658294 #2581] DEBUG -- : persistency folder: /root/.aspera/ascli/persist_store
D, [2025-10-02T10:21:17.658336 #2581] DEBUG -- : declare: config_file: accessor
D, [2025-10-02T10:21:17.658382 #2581] DEBUG -- : (accessor/default) set config_file=/root/.aspera/ascli/config.yaml
D, [2025-10-02T10:21:17.658493 #2581] DEBUG -- : config file is: /root/.aspera/ascli/config.yaml
D, [2025-10-02T10:21:17.659294 #2581] DEBUG -- : loading /root/.aspera/ascli/config.yaml
D, [2025-10-02T10:21:17.660079 #2581] DEBUG -- : conf version: 4.22.0
D, [2025-10-02T10:21:17.660109 #2581] DEBUG -- : setting handler for preset
D, [2025-10-02T10:21:17.660134 #2581] DEBUG -- : setting handler for vault
D, [2025-10-02T10:21:17.660155 #2581] DEBUG -- : add_plugin_default_preset:config:
D, [2025-10-02T10:21:17.660180 #2581] DEBUG -- : declare: secret: 🔑
D, [2025-10-02T10:21:17.660310 #2581] DEBUG -- : declare: vault: value
D, [2025-10-02T10:21:17.660330 #2581] DEBUG -- : (value/default) set vault={}
D, [2025-10-02T10:21:17.660378 #2581] DEBUG -- : declare: vault_password: 🔑
D, [2025-10-02T10:21:17.660527 #2581] DEBUG -- : declare: query: value
D, [2025-10-02T10:21:17.660577 #2581] DEBUG -- : declare: property: value
D, [2025-10-02T10:21:17.660623 #2581] DEBUG -- : declare: bulk: value
D, [2025-10-02T10:21:17.660639 #2581] DEBUG -- : (value/default) set bulk=no
D, [2025-10-02T10:21:17.660655 #2581] DEBUG -- : (value/default) set bulk=false
D, [2025-10-02T10:21:17.660668 #2581] DEBUG -- : (value) get bulk=false
D, [2025-10-02T10:21:17.660730 #2581] DEBUG -- : declare: bfail: value
D, [2025-10-02T10:21:17.660746 #2581] DEBUG -- : (value/default) set bfail=yes
D, [2025-10-02T10:21:17.660761 #2581] DEBUG -- : (value/default) set bfail=true
D, [2025-10-02T10:21:17.660773 #2581] DEBUG -- : (value) get bfail=true
D, [2025-10-02T10:21:17.660828 #2581] DEBUG -- : declare: no_default: value
D, [2025-10-02T10:21:17.660889 #2581] DEBUG -- : declare: preset: accessor
D, [2025-10-02T10:21:17.660954 #2581] DEBUG -- : declare: version_check_days: value
D, [2025-10-02T10:21:17.660972 #2581] DEBUG -- : (value/default) set version_check_days=7
D, [2025-10-02T10:21:17.661022 #2581] DEBUG -- : declare: plugin_folder: accessor
D, [2025-10-02T10:21:17.661074 #2581] DEBUG -- : declare: override: value
D, [2025-10-02T10:21:17.661089 #2581] DEBUG -- : (value/default) set override=no
D, [2025-10-02T10:21:17.661103 #2581] DEBUG -- : (value/default) set override=false
D, [2025-10-02T10:21:17.661116 #2581] DEBUG -- : (value) get override=false
D, [2025-10-02T10:21:17.661185 #2581] DEBUG -- : declare: default: value
D, [2025-10-02T10:21:17.661203 #2581] DEBUG -- : (value/default) set default=true
D, [2025-10-02T10:21:17.661218 #2581] DEBUG -- : (value/default) set default=true
D, [2025-10-02T10:21:17.661230 #2581] DEBUG -- : (value) get default=true
D, [2025-10-02T10:21:17.661284 #2581] DEBUG -- : declare: test_mode: value
D, [2025-10-02T10:21:17.661304 #2581] DEBUG -- : (value/default) set test_mode=false
D, [2025-10-02T10:21:17.661319 #2581] DEBUG -- : (value/default) set test_mode=false
D, [2025-10-02T10:21:17.661331 #2581] DEBUG -- : (value) get test_mode=false
D, [2025-10-02T10:21:17.661387 #2581] DEBUG -- : declare: key_path: value
D, [2025-10-02T10:21:17.661446 #2581] DEBUG -- : declare: ascp_path: accessor
D, [2025-10-02T10:21:17.661504 #2581] DEBUG -- : declare: use_product: accessor
D, [2025-10-02T10:21:17.661558 #2581] DEBUG -- : declare: sdk_url: value
D, [2025-10-02T10:21:17.661607 #2581] DEBUG -- : (value/default) set sdk_url=DEF
D, [2025-10-02T10:21:17.661656 #2581] DEBUG -- : declare: locations_url: accessor
D, [2025-10-02T10:21:17.661711 #2581] DEBUG -- : declare: sdk_folder: accessor
D, [2025-10-02T10:21:17.661769 #2581] DEBUG -- : declare: progress_bar: value
D, [2025-10-02T10:21:17.661785 #2581] DEBUG -- : (value/default) set progress_bar=true
D, [2025-10-02T10:21:17.661799 #2581] DEBUG -- : (value/default) set progress_bar=true
D, [2025-10-02T10:21:17.661811 #2581] DEBUG -- : (value) get progress_bar=true
D, [2025-10-02T10:21:17.661870 #2581] DEBUG -- : declare: smtp: value
D, [2025-10-02T10:21:17.661918 #2581] DEBUG -- : declare: notify_to: value
D, [2025-10-02T10:21:17.661968 #2581] DEBUG -- : declare: notify_template: value
D, [2025-10-02T10:21:17.662019 #2581] DEBUG -- : declare: insecure: accessor
D, [2025-10-02T10:21:17.662039 #2581] DEBUG -- : (accessor/default) set insecure=no
D, [2025-10-02T10:21:17.662054 #2581] DEBUG -- : (accessor/default) set insecure=false
D, [2025-10-02T10:21:17.663297 #2581] DEBUG -- : (accessor) get insecure=false
D, [2025-10-02T10:21:17.663406 #2581] DEBUG -- : declare: ignore_certificate: accessor
D, [2025-10-02T10:21:17.663477 #2581] DEBUG -- : declare: silent_insecure: accessor
D, [2025-10-02T10:21:17.663500 #2581] DEBUG -- : (accessor/default) set silent_insecure=yes
D, [2025-10-02T10:21:17.663517 #2581] DEBUG -- : (accessor/default) set silent_insecure=true
D, [2025-10-02T10:21:17.663529 #2581] DEBUG -- : (accessor) get silent_insecure=true
D, [2025-10-02T10:21:17.663594 #2581] DEBUG -- : declare: cert_stores: accessor
D, [2025-10-02T10:21:17.663655 #2581] DEBUG -- : declare: http_options: accessor
D, [2025-10-02T10:21:17.663677 #2581] DEBUG -- : (accessor/default) set http_options={}
D, [2025-10-02T10:21:17.663730 #2581] DEBUG -- : declare: http_proxy: accessor
D, [2025-10-02T10:21:17.663785 #2581] DEBUG -- : declare: cache_tokens: accessor
D, [2025-10-02T10:21:17.663807 #2581] DEBUG -- : (accessor) get cache_tokens=true
D, [2025-10-02T10:21:17.663865 #2581] DEBUG -- : declare: fpac: value
D, [2025-10-02T10:21:17.663919 #2581] DEBUG -- : declare: proxy_credentials: value
D, [2025-10-02T10:21:17.664012 #2581] DEBUG -- : (accessor/cmdline) set insecure=true
D, [2025-10-02T10:21:17.664032 #2581] DEBUG -- : (value) get progress_bar=true
D, [2025-10-02T10:21:17.664185 #2581] DEBUG -- : SDK folder is not set, checking default
D, [2025-10-02T10:21:17.664212 #2581] DEBUG -- : checking: /root/.aspera/sdk
D, [2025-10-02T10:21:17.664241 #2581] DEBUG -- : using: /root/.aspera/sdk
D, [2025-10-02T10:21:17.664256 #2581] DEBUG -- : sdk_directory=/root/.aspera/sdk
D, [2025-10-02T10:21:17.664287 #2581] DEBUG -- : (value) get fpac=
D, [2025-10-02T10:21:17.665204 #2581] DEBUG -- : registering Aspera REST error handlers
D, [2025-10-02T10:21:17.665255 #2581] DEBUG -- : declare: ts: accessor
D, [2025-10-02T10:21:17.665337 #2581] DEBUG -- : declare: to_folder: value
D, [2025-10-02T10:21:17.665402 #2581] DEBUG -- : declare: sources: value
D, [2025-10-02T10:21:17.665456 #2581] DEBUG -- : declare: src_type: value
D, [2025-10-02T10:21:17.665474 #2581] DEBUG -- : (value/default) set src_type=list
D, [2025-10-02T10:21:17.665488 #2581] DEBUG -- : (value) get src_type=list
D, [2025-10-02T10:21:17.665554 #2581] DEBUG -- : declare: transfer: value
D, [2025-10-02T10:21:17.665571 #2581] DEBUG -- : (value/default) set transfer=direct
D, [2025-10-02T10:21:17.665584 #2581] DEBUG -- : (value) get transfer=direct
D, [2025-10-02T10:21:17.665649 #2581] DEBUG -- : declare: transfer_info: accessor
D, [2025-10-02T10:21:17.665719 #2581] DEBUG -- : (value) get notify_to=
D, [2025-10-02T10:21:17.665933 #2581] DEBUG -- : (value) get version_check_days=7
D, [2025-10-02T10:21:17.665964 #2581] DEBUG -- : persistency get: version_last_check
D, [2025-10-02T10:21:17.666005 #2581] DEBUG -- : persistency = /root/.aspera/ascli/persist_store/version_last_check.txt
D, [2025-10-02T10:21:17.666024 #2581] DEBUG -- : got from file cache
D, [2025-10-02T10:21:17.666517 #2581] DEBUG -- : gem check new version: 7, 3/1, 2025-10-02, ["2025/09/29"]
D, [2025-10-02T10:21:17.666598 #2581] DEBUG -- : command (Symbol)=faspex5
D, [2025-10-02T10:21:17.666615 #2581] DEBUG -- : get_plugin_instance_with_options(faspex5)
D, [2025-10-02T10:21:17.666632 #2581] DEBUG -- : add_plugin_default_preset:faspex5:faspex5_192_168_184_195_eddie_hf_man_pccw_com
D, [2025-10-02T10:21:17.666734 #2581] DEBUG -- : add_option_preset: {"url"=>"https://192.168.184.195/aspera/faspex", "username"=>"eddie.hf.man@pccw.com", "auth"=>"jwt", "private_key"=>"🔑", "client_id"=>"5892a64e-ef9e-45ff-8e80-c8b6b143756f", "client_secret"=>"🔑"}, default_plugin, false
D, [2025-10-02T10:21:17.678512 #2581] DEBUG -- : declare: url: value
D, [2025-10-02T10:21:17.678608 #2581] DEBUG -- : declare: username: value
D, [2025-10-02T10:21:17.679230 #2581] DEBUG -- : declare: password: 🔑
D, [2025-10-02T10:21:17.679352 #2581] DEBUG -- : (value/set) set url=https://192.168.184.195/aspera/faspex
D, [2025-10-02T10:21:17.679400 #2581] DEBUG -- : (value/set) set username=eddie.hf.man@pccw.com
D, [2025-10-02T10:21:17.679433 #2581] DEBUG -- : declare: client_id: value
D, [2025-10-02T10:21:17.679496 #2581] DEBUG -- : declare: client_secret: 🔑
D, [2025-10-02T10:21:17.679907 #2581] DEBUG -- : declare: redirect_uri: value
D, [2025-10-02T10:21:17.679971 #2581] DEBUG -- : declare: auth: value
D, [2025-10-02T10:21:17.679987 #2581] DEBUG -- : (value/default) set auth=jwt
D, [2025-10-02T10:21:17.680001 #2581] DEBUG -- : (value) get auth=jwt
D, [2025-10-02T10:21:17.680444 #2581] DEBUG -- : declare: private_key: 🔑
D, [2025-10-02T10:21:17.680525 #2581] DEBUG -- : declare: passphrase: 🔑
D, [2025-10-02T10:21:17.680596 #2581] DEBUG -- : declare: box: value
D, [2025-10-02T10:21:17.680644 #2581] DEBUG -- : (value/default) set box=inbox
D, [2025-10-02T10:21:17.680702 #2581] DEBUG -- : declare: shared_folder: value
D, [2025-10-02T10:21:17.680761 #2581] DEBUG -- : declare: group_type: value
D, [2025-10-02T10:21:17.680777 #2581] DEBUG -- : (value/default) set group_type=shared_inboxes
D, [2025-10-02T10:21:17.680790 #2581] DEBUG -- : (value) get group_type=shared_inboxes
D, [2025-10-02T10:21:17.680861 #2581] DEBUG -- : (value/set) set auth=jwt
D, [2025-10-02T10:21:17.680902 #2581] DEBUG -- : (value/set) set private_key=🔑
D, [2025-10-02T10:21:17.680993 #2581] DEBUG -- : (value/set) set client_id=5892a64e-ef9e-45ff-8e80-c8b6b143756f
D, [2025-10-02T10:21:17.681027 #2581] DEBUG -- : (value/set) set client_secret=🔑
D, [2025-10-02T10:21:17.681060 #2581] DEBUG -- : (value) get lock_port=
D, [2025-10-02T10:21:17.681072 #2581] DEBUG -- : (value) get pid_file=
D, [2025-10-02T10:21:17.681115 #2581] DEBUG -- : command (Symbol)=user
D, [2025-10-02T10:21:17.681137 #2581] DEBUG -- : (value) get url=https://192.168.184.195/aspera/faspex
D, [2025-10-02T10:21:17.681161 #2581] DEBUG -- : (value) get auth=jwt
D, [2025-10-02T10:21:17.681172 #2581] DEBUG -- : (value) get client_id=5892a64e-ef9e-45ff-8e80-c8b6b143756f
D, [2025-10-02T10:21:17.681186 #2581] DEBUG -- : (value) get username=eddie.hf.man@pccw.com
D, [2025-10-02T10:21:17.681200 #2581] DEBUG -- : (value) get private_key=🔑
D, [2025-10-02T10:21:17.681263 #2581] DEBUG -- : (value) get passphrase=🔑
D, [2025-10-02T10:21:17.681386 #2581] DEBUG -- : Rest.new(https://192.168.184.195/aspera/faspex/api/v5)
D, [2025-10-02T10:21:17.681451 #2581] DEBUG -- : command (Symbol)=profile
D, [2025-10-02T10:21:17.681490 #2581] DEBUG -- : command (Symbol)=show
D, [2025-10-02T10:21:17.681508 #2581] DEBUG -- : GET [account/preferences]
D, [2025-10-02T10:21:17.681534 #2581] DEBUG -- : body (json)=
null
D, [2025-10-02T10:21:17.681629 #2581] DEBUG -- : oauth parameters (json)=
{
  "grant_method": "jwt",
  "base_url": "https://192.168.184.195/aspera/faspex/auth",
  "client_id": "5892a64e-ef9e-45ff-8e80-c8b6b143756f",
  "payload": {
    "iss": "5892a64e-ef9e-45ff-8e80-c8b6b143756f",
    "aud": "5892a64e-ef9e-45ff-8e80-c8b6b143756f",
    "sub": "user:eddie.hf.man@pccw.com"
  },
  "private_key_obj": "🔑",
  "headers": {
    "typ": "JWT"
  }
}
D, [2025-10-02T10:21:17.681898 #2581] DEBUG -- : Rest.new(https://192.168.184.195/aspera/faspex/auth)
D, [2025-10-02T10:21:17.681998 #2581] DEBUG -- : persistency get: token_192_168_184_195_jwt_[_user_eddie_hf_man@pccw_com_]
D, [2025-10-02T10:21:17.682047 #2581] DEBUG -- : persistency = /root/.aspera/ascli/persist_store/token_192_168_184_195_jwt_[_user_eddie_hf_man@pccw_com_].txt
D, [2025-10-02T10:21:17.703691 #2581] DEBUG -- : seconds_since_epoch=1759371677
D, [2025-10-02T10:21:17.703772 #2581] DEBUG -- : jwt_payload (json)=
{
  "exp": 1759375277,
  "nbf": 1759371377,
  "iat": 1759371378,
  "jti": "4d4de4fb-501e-4ae0-a554-f3b3070197b9",
  "iss": "5892a64e-ef9e-45ff-8e80-c8b6b143756f",
  "aud": "5892a64e-ef9e-45ff-8e80-c8b6b143756f",
  "sub": "user:eddie.hf.man@pccw.com"
}
D, [2025-10-02T10:21:17.703868 #2581] DEBUG -- : private=[-----BEGIN RSA PRIVATE KEY-----🔑-----END RSA PRIVATE KEY-----]
D, [2025-10-02T10:21:17.709093 #2581] DEBUG -- : assertion=[eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJleHAiOjE3NTkzNzUyNzcsIm5iZiI6MTc1OTM3MTM3NywiaWF0IjoxNzU5MzcxMzc4LCJqdGkiOiI0ZDRkZTRmYi01MDFlLTRhZTAtYTU1NC1mM2IzMDcwMTk3YjkiLCJpc3MiOiI1ODkyYTY0ZS1lZjllLTQ1ZmYtOGU4MC1jOGI2YjE0Mzc1NmYiLCJhdWQiOiI1ODkyYTY0ZS1lZjllLTQ1ZmYtOGU4MC1jOGI2YjE0Mzc1NmYiLCJzdWIiOiJ1c2VyOmVkZGllLmhmLm1hbkBwY2N3LmNvbSJ9.OhAgyl0VqVdxhmmAGzuP1p9kYA61vtBFeQF7KNSG_A91VAqNNCSpQXJW171TLkL35BOp00RK9ZEaBVUJfpJvLBprbpRlAo4tjwnByL-gp5gdo2ATCzD9vXRu1ivjBxr-Xxq4fxuHAagDIRtwFX49DTEimsuWIdOJ-UZ8x1o6Nhk7EDyJnGxr1tKPSnUp_2xCzwAeImDDXitqglHQR9FmuYXd3-HMFkG-O83535S9l0sNitp5rgtuxYiuuRoG0tFRQ9m0w9ve3Cgj0udnDCyTrhVkzCAGjXVt-ST0xa4ki_CFHTYZ4PN7mJBqmjjDyeWf6J-Z4_4pJsrovebfyB-o_zGYT7yVPA1tMIy_puhqPm6VKclgyxZK-LMiS86ePg5maHZowrzpfOF8ntfn_wZmAK2igj77bIVcTRBKbD7_bcb5-b36L-55f9yzNKweHTIElLeWVey97WX9lzbZwP6xt2yCZ7KqBCO7Aw95W295oyD8KCc0mmAPpbur-EsAC8fYbU5jGNqjP-xUQJ5Ikh_PdoyQox2KY9fYOQdXrg22pWYnMhMkUS3hjUL7hAlcMxcD0x7X9CfLM5YczVApzPW4e2E49BvSEIkZCK4fLZqYEngCDcaM75IOuO1ChLotlU8MlLrjL2mUpW-b5PPEaxQQcaQFoy_Tmv5xKRAJmMf-zdU]
D, [2025-10-02T10:21:17.709160 #2581] DEBUG -- : Generating a new token
D, [2025-10-02T10:21:17.709181 #2581] DEBUG -- : POST [token]
D, [2025-10-02T10:21:17.709205 #2581] DEBUG -- : body (json)=
{
  "client_id": "5892a64e-ef9e-45ff-8e80-c8b6b143756f",
  "grant_type": "urn:ietf:params:oauth:grant-type:jwt-bearer",
  "assertion": "eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJleHAiOjE3NTkzNzUyNzcsIm5iZiI6MTc1OTM3MTM3NywiaWF0IjoxNzU5MzcxMzc4LCJqdGkiOiI0ZDRkZTRmYi01MDFlLTRhZTAtYTU1NC1mM2IzMDcwMTk3YjkiLCJpc3MiOiI1ODkyYTY0ZS1lZjllLTQ1ZmYtOGU4MC1jOGI2YjE0Mzc1NmYiLCJhdWQiOiI1ODkyYTY0ZS1lZjllLTQ1ZmYtOGU4MC1jOGI2YjE0Mzc1NmYiLCJzdWIiOiJ1c2VyOmVkZGllLmhmLm1hbkBwY2N3LmNvbSJ9.OhAgyl0VqVdxhmmAGzuP1p9kYA61vtBFeQF7KNSG_A91VAqNNCSpQXJW171TLkL35BOp00RK9ZEaBVUJfpJvLBprbpRlAo4tjwnByL-gp5gdo2ATCzD9vXRu1ivjBxr-Xxq4fxuHAagDIRtwFX49DTEimsuWIdOJ-UZ8x1o6Nhk7EDyJnGxr1tKPSnUp_2xCzwAeImDDXitqglHQR9FmuYXd3-HMFkG-O83535S9l0sNitp5rgtuxYiuuRoG0tFRQ9m0w9ve3Cgj0udnDCyTrhVkzCAGjXVt-ST0xa4ki_CFHTYZ4PN7mJBqmjjDyeWf6J-Z4_4pJsrovebfyB-o_zGYT7yVPA1tMIy_puhqPm6VKclgyxZK-LMiS86ePg5maHZowrzpfOF8ntfn_wZmAK2igj77bIVcTRBKbD7_bcb5-b36L-55f9yzNKweHTIElLeWVey97WX9lzbZwP6xt2yCZ7KqBCO7Aw95W295oyD8KCc0mmAPpbur-EsAC8fYbU5jGNqjP-xUQJ5Ikh_PdoyQox2KY9fYOQdXrg22pWYnMhMkUS3hjUL7hAlcMxcD0x7X9CfLM5YczVApzPW4e2E49BvSEIkZCK4fLZqYEngCDcaM75IOuO1ChLotlU8MlLrjL2mUpW-b5PPEaxQQcaQFoy_Tmv5xKRAJmMf-zdU"
}
D, [2025-10-02T10:21:17.709416 #2581] DEBUG -- : URI=https://192.168.184.195/aspera/faspex/auth/token
D, [2025-10-02T10:21:17.709590 #2581] DEBUG -- : send request (retries=0)
WARNING: Ignoring certificate for: https://192.168.184.195:443. Do not deactivate certificate verification in production.
D, [2025-10-02T10:21:17.709704 #2581] DEBUG -- : ignore cert? ["192.168.184.195", 443] -> true
D, [2025-10-02T10:21:17.765988 #2581] DEBUG -- : result: code=500 mime=application/json
D, [2025-10-02T10:21:17.766060 #2581] DEBUG -- : result_data (json)=
{
  "status": "Internal Server Error",
  "code": "1000",
  "message": "An internal error occurred. Please check your logs to determine the cause and contact support.",
  "trace": "2974b7f4-9b04-48c4-a1a2-11526d5f1795"
}
D, [2025-10-02T10:21:17.766117 #2581] DEBUG -- : raise_on_error POST /aspera/faspex/auth/token 🔑
ERROR: Rest: An internal error occurred. Please check your logs to determine the cause and contact support.
status: Internal Server Error
code: 1000
trace: 2974b7f4-9b04-48c4-a1a2-11526d5f1795
192.168.184.195 500 Internal Server Error
/root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/rest_error_analyzer.rb:48:in `raise_on_error': An internal error occurred. Please check your logs to determine the cause and contact support. (Aspera::RestCallError)
status: Internal Server Error
code: 1000
trace: 2974b7f4-9b04-48c4-a1a2-11526d5f1795
192.168.184.195 500 Internal Server Error
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/rest.rb:407:in `call'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/oauth/base.rb:66:in `create_token_call'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/oauth/jwt.rb:52:in `create_token'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/oauth/base.rb:132:in `token'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/oauth/base.rb:85:in `authorization'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/rest.rb:308:in `call'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/rest.rb:468:in `read'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/cli/plugins/faspex5.rb:769:in `execute_action'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/lib/aspera/cli/main.rb:193:in `process_command_line'
        from /root/.rbenv/versions/3.3.0/lib/ruby/gems/3.3.0/gems/aspera-cli-4.22.0/bin/ascli:16:in `<top (required)>'
        from /root/.rbenv/versions/3.3.0/bin/ascli:25:in `load'
        from /root/.rbenv/versions/3.3.0/bin/ascli:25:in `<main>'
[root@localhost ~]#

[laurent-martin]

Same as #216

Did you check the logs of Faspex ?

[Samchoigood]

what is the full path of log of faspex?

[laurent-martin]

Check Faspex version like this:

curl -s -D - -o /dev/null https://eudemo.asperademo.com/aspera/faspex | grep -i '^X-IBM-Aspera:'

To display the logs of the core container:

podman logs faspex-core

Check Faspex doc:

https://www.ibm.com/docs/en/aspera-faspex/5.0?topic=troubleshooting-logging-containers

[Samchoigood]

No Log find at faspex

[root@RealTestUpgrade ~]# curl -s -D - -o /dev/null https://eudemo.asperademo.com/aspera/faspex | grep -i '^X-IBM-Aspera:'
X-IBM-Aspera: F5.0.12

[root@RealTestUpgrade ~]# podman logs faspex-core
bash: podman: command not found...
[root@RealTestUpgrade ~]#

[laurent-martin]

Well, place your Faspex URL:

curl -s -D - -o /dev/null https://192.168.184.195/aspera/faspex | grep -i '^X-IBM-Aspera:'

And execute the podman command on the VM where Faspex 5 is installed.
If you use docker instead of podman, then:

docker logs faspex-core

[Samchoigood]

At Aspera Faspex Server

[root@RealTestUpgrade ~]# curl -s -D - -o /dev/null https://192.168.184.195/aspera/faspex | grep -i '^X-IBM-Aspera:'
[root@RealTestUpgrade ~]# docker logs faspex-core
W, [2025-10-02T18:59:00.145885 #195657]  WARN -- : [55749e00-0ad8-4c62-bd8a-65583322eb50] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:04:00.968475 #159208]  WARN -- : [8a30ae6f-e0b9-4dd8-8a65-9be66ebfaf43] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:09:00.280030 #159208]  WARN -- : [68448409-c4b9-423c-bfca-d832403ec017] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:14:00.532171 #195657]  WARN -- : [d8ff6555-03b1-47e5-95df-f9916b235c35] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:19:00.376603 #195657]  WARN -- : [f49e4c8d-2562-420b-ba40-c74bdd7a4fc7] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:24:00.607231 #159208]  WARN -- : [0932f5a8-5d44-4f8a-b673-3246ab0a5a89] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:29:00.483829 #195657]  WARN -- : [3ab15dba-7520-4b4d-876d-3296db28c20c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:34:00.180508 #159208]  WARN -- : [e8077397-c10c-4ced-aea2-cd147572980f] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:39:00.484117 #195657]  WARN -- : [e751f9ea-6a52-4707-b0c7-d109302c4a14] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:44:00.232371 #195657]  WARN -- : [c0b68190-9f75-4320-9fe4-eaebf9b6b461] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:49:00.572647 #159208]  WARN -- : [f795a021-3b04-4375-8c98-bad3a5d90f17] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:54:00.319244 #195657]  WARN -- : [d551396d-1702-4c03-ae82-c60ca65e5544] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T19:59:00.655528 #195657]  WARN -- : [ecd271d8-f36d-4506-bbb0-c94cdb22d026] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:04:00.897311 #195657]  WARN -- : [15380b1d-da4b-48d3-9dba-6e09669ea78d] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:09:00.276450 #195657]  WARN -- : [d5a3bcdc-d7d4-4587-90a7-879b3cedaae7] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:14:00.602510 #159208]  WARN -- : [ff3a2e0b-dcb9-43b8-89bf-5c5dad15b9c2] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:19:00.392514 #159208]  WARN -- : [2743e538-3f19-41e1-aacc-4aac502fc6d1] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:24:00.228458 #195657]  WARN -- : [be77b138-6b3d-4ed9-8db6-6eb1388c9099] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:29:00.531493 #195657]  WARN -- : [9f349ded-8529-46d7-af1f-6174f8b5f07f] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:34:01.906318 #159208]  WARN -- : [913f0748-a4c3-463b-a441-5e623f3dfbd8] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:39:01.270123 #159208]  WARN -- : [5d5328b6-dad1-43df-bf12-815933d0e83f] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:44:01.492473 #195657]  WARN -- : [3d015929-1e88-4518-a4bb-dd765271036c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:49:01.339951 #159208]  WARN -- : [349d971e-5d18-4da5-980f-374e175e8ac1] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:54:01.523555 #195657]  WARN -- : [3f7ac474-da50-4ebd-8560-6cb3e7ee5fd5] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T20:59:01.363520 #195657]  WARN -- : [a770a230-fd47-4a4d-8095-1e6f678fa47a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:04:01.563272 #195657]  WARN -- : [9a4ebce4-75cd-419a-90ac-64893014431f] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:09:01.378721 #159208]  WARN -- : [47a3e53f-a2b7-4e02-8785-e3cd369d7a01] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:14:01.092477 #159208]  WARN -- : [951f9c0b-220a-40a8-88ca-5adc79b146b6] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:19:01.403936 #159208]  WARN -- : [4d41f604-0acf-4a0b-b075-f96cbccd9617] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:24:01.086584 #159208]  WARN -- : [4cdae93c-8b0e-4b5d-bec7-a59c38f75c7b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:29:01.409736 #159208]  WARN -- : [4a59dd07-5bec-4ec5-968a-2d2ed8f14551] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:34:01.168149 #195657]  WARN -- : [864911f6-14dc-4c4e-9cf0-8db3a968159b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:39:01.540675 #159208]  WARN -- : [ef07dd02-2860-48ee-bc0d-03b26bd8c608] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:44:01.330210 #159208]  WARN -- : [67fe4ff4-8a40-4294-aa89-5f10d7731fd4] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:49:01.685747 #159208]  WARN -- : [ec65393b-1af4-4012-a792-b13f1a8ef82a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:54:01.543241 #195657]  WARN -- : [fd9a1f0a-0118-48db-ac5f-43a9de119684] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T21:59:01.380554 #159208]  WARN -- : [8d483c97-06b7-4fb6-8c7c-4fa41db816bf] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:04:01.749010 #159208]  WARN -- : [d75161d8-f5b1-424b-9068-c637274cac78] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:09:01.627802 #159208]  WARN -- : [75ea3dc3-f255-4b04-892b-075b9cce8603] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:14:01.407388 #195657]  WARN -- : [847fd899-8c7d-46e8-a7a2-a3537642ecb9] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:19:01.228152 #195657]  WARN -- : [8fa1adcc-9740-419e-9ad0-14a59e9dd69a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:24:01.594733 #159208]  WARN -- : [fe2d95c1-0e1e-43d9-a0c8-b19a4239f438] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:29:01.368494 #159208]  WARN -- : [188095fc-ebce-4f67-a288-74b0780c7d57] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:34:01.254925 #159208]  WARN -- : [193263ea-8314-4de3-b437-690fe1ebfe99] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:39:01.531307 #159208]  WARN -- : [1f17150e-0327-4cf4-8880-11cba688bbff] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:44:01.353287 #159208]  WARN -- : [a44d9110-c31c-4776-96db-ff62aa6aef84] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:49:01.203185 #195657]  WARN -- : [68331627-0a5e-4400-80ac-d2ad0faa1076] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:54:01.566188 #159208]  WARN -- : [fd85bcd3-5779-4eda-8d5c-020363ff37ff] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T22:59:01.406449 #159208]  WARN -- : [51838ebf-7dbd-49a3-bfda-7abfe2e2cea8] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:04:01.256986 #195657]  WARN -- : [db7893e2-52e4-4954-93a2-60417e30e89a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:09:01.647771 #195657]  WARN -- : [8f2e04b3-50a1-4f05-aff2-4f59691a9abd] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:14:01.555797 #195657]  WARN -- : [3e30bed3-ad7f-4d2c-b171-f62fec2a95b8] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:19:01.501584 #195657]  WARN -- : [61b9a66c-e6fb-4473-b4cf-442b2b2929d5] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:24:01.858792 #159208]  WARN -- : [0f5f0722-de65-4da5-ae7e-37ab30ab5604] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:29:01.206579 #195657]  WARN -- : [102d8f2b-598d-472d-9a7f-f525096bd5ed] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:34:01.516577 #195657]  WARN -- : [788641a3-48e0-4d44-b5af-501185a0e77c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:39:01.445436 #159208]  WARN -- : [a23bbe5b-01c6-4e7d-9b40-09e63c935b99] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:44:01.412688 #159208]  WARN -- : [08f7e107-6358-4622-ab68-9604b2bb48e4] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:49:01.279065 #159208]  WARN -- : [844de1e4-6e11-4ca3-8766-61c084c3fda3] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:54:01.618960 #195657]  WARN -- : [463d0133-4012-46fd-af74-3a5daa6e65e2] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-02T23:59:01.406797 #159208]  WARN -- : [bc2e73ac-f8f9-45ba-89b1-bb6b78734171] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:04:01.202389 #195657]  WARN -- : [d49e0946-80ac-463d-b66f-e176fc982451] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:09:01.547305 #195657]  WARN -- : [c0ca9814-7091-447b-b465-147f068ffd73] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:14:01.254286 #195657]  WARN -- : [0c3f2548-bc71-4825-b1cd-deaf57e25991] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:19:01.587477 #159208]  WARN -- : [17af5001-952a-4dd6-98d5-db223d1b96ef] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:24:01.255587 #195657]  WARN -- : [f17a77ff-84b3-4770-b7df-a021c7bf4bae] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:29:01.580420 #195657]  WARN -- : [3370a499-401f-41eb-a230-c7ec1b5f40fb] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:34:01.316510 #195657]  WARN -- : [77fffe90-603b-4843-8299-fa7451a9824c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:39:01.596955 #195657]  WARN -- : [18aafc91-6ebc-4956-b9c6-e24652a22615] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:44:01.297753 #159208]  WARN -- : [08888e97-8dd3-4543-8f94-9fd1e4d84be9] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:49:01.617895 #195657]  WARN -- : [625a5038-973f-4cf6-a72e-06e72ed47023] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:54:01.349469 #195657]  WARN -- : [67e9fb0d-e299-4771-8c92-911d5c82cbc0] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T00:59:01.663360 #159208]  WARN -- : [7ae8dc11-2af6-43ed-b5aa-800a42bae61b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:04:01.351200 #195657]  WARN -- : [fc570dc7-3397-4ef5-a15d-93415b243324] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:09:01.623175 #195657]  WARN -- : [6cd93909-4a4b-4007-9108-7dd916cd43ae] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:14:01.344030 #195657]  WARN -- : [c247f5c5-f891-4dbb-807a-9354bc264d5e] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:19:01.179341 #159208]  WARN -- : [5aa9e7e0-351f-4bd6-89c0-6f0d51ffc25c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:24:01.410318 #195657]  WARN -- : [be151dea-e36d-4e32-80e5-93ae31019478] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:29:01.203101 #159208]  WARN -- : [f129e92a-c9ff-4375-8b4b-f850dfc371bf] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:34:01.488356 #159208]  WARN -- : [e49cb56f-8cd3-418c-b834-958d6c6efe55] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:39:01.402041 #195657]  WARN -- : [1f84919f-77de-4649-9f71-f69f21b7fd13] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:44:01.184375 #159208]  WARN -- : [e6b568ba-ddb5-431d-a3cc-5a840f972d74] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:49:02.075567 #195657]  WARN -- : [ed0bd9aa-4aac-4ee6-83db-844bcfffddf7] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:54:02.505886 #159208]  WARN -- : [7c5b4613-690b-4cac-80c6-382ae981d7b8] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T01:59:02.206882 #159208]  WARN -- : [c82c30bd-6eb1-4502-b5bd-8d45e1481135] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:04:02.578426 #159208]  WARN -- : [99736982-3299-4795-acc4-cc3974732034] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:09:02.284511 #159208]  WARN -- : [d0a90511-f4f0-41d3-b229-86df2709a02b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:14:02.562246 #195657]  WARN -- : [046e0d7d-10fc-4981-97fe-f13155633008] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:19:02.274329 #159208]  WARN -- : [2f3de9d4-fdfe-4c3f-9ac3-42f66398dca5] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:24:02.562193 #159208]  WARN -- : [ea22852d-ffef-4406-80f1-569529394e04] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:29:02.291643 #195657]  WARN -- : [f73437fb-0465-41ed-9ad2-cff4421fa2a3] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:34:02.592221 #159208]  WARN -- : [0fc58cda-7185-4c4f-833e-22fc960689f2] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:39:02.318338 #195657]  WARN -- : [a249954f-7081-4e5f-8387-b763f277b23b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:44:02.180403 #195657]  WARN -- : [5951483d-521a-4c9f-9983-b7b69d0c7052] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:49:02.358352 #195657]  WARN -- : [4428e761-48ca-4759-aa82-01be6d9b4eff] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:54:02.151939 #159208]  WARN -- : [21fe01e7-6ade-4c73-86bd-a8d63a597381] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T02:59:02.334878 #195657]  WARN -- : [136d9e41-4fcf-46ab-9e97-77b3956bbd92] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T03:04:02.148202 #159208]  WARN -- : [c1c225b9-a68c-4a7c-9ca5-836ddc28bc3a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T03:09:02.386484 #159208]  WARN -- : [ceba23a0-3a5f-4803-8002-84fe2de34a5b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T03:14:02.192280 #195657]  WARN -- : [6048c519-93cf-46ad-9dc0-d3eb16cf0237] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T03:19:02.451894 #195657]  WARN -- : [3648f978-0b92-4e35-a315-2b9b9a904fe7] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
W, [2025-10-03T03:24:02.237722 #159208]  WARN -- : [060ea34b-5d25-4182-9372-468717aea234] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, or normal users.
[root@RealTestUpgrade ~]#

[laurent-martin]

Sorry, for the first call: add option -k (for certificate):

curl -ksD - -o /dev/null https://5.10.114.4/aspera/faspex | grep -i '^X-IBM-Aspera:'

Also, before executing docker logs faspex-core, execute the ascli command that fails.

[Samchoigood]

At Aspera API client

[root@localhost ~]# curl -ksD - -o /dev/null https://192.168.184.195/aspera/faspex | grep -i '^X-IBM-Aspera:'
x-ibm-aspera: F5.0.13
[root@localhost ~]#
[root@localhost ~]#
[root@localhost ~]# ascli
ERROR: Argument: missing argument: command (Symbol)
Use:
- alee
- aoc
- ats
- config
- console
- cos
- faspex
- faspex5
- faspio
- help
- httpgw
- node
- orchestrator
- preview
- server
- shares
Use option -h to get help.
[root@localhost ~]#
[root@localhost ~]#
[root@localhost ~]#
[root@localhost ~]# docker logs faspex-core
[root@localhost ~]#
[root@localhost ~]#

At Aspera Faxpex server

 or normal users.
W, [2025-10-03T02:04:02.578426 #159208]  WARN -- : [99736982-3299-4795-acc4-cc3974732034] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:09:02.284511 #159208]  WARN -- : [d0a90511-f4f0-41d3-b229-86df2709a02b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:14:02.562246 #195657]  WARN -- : [046e0d7d-10fc-4981-97fe-f13155633008] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:19:02.274329 #159208]  WARN -- : [2f3de9d4-fdfe-4c3f-9ac3-42f66398dca5] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:24:02.562193 #159208]  WARN -- : [ea22852d-ffef-4406-80f1-569529394e04] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:29:02.291643 #195657]  WARN -- : [f73437fb-0465-41ed-9ad2-cff4421fa2a3] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:34:02.592221 #159208]  WARN -- : [0fc58cda-7185-4c4f-833e-22fc960689f2] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:39:02.318338 #195657]  WARN -- : [a249954f-7081-4e5f-8387-b763f277b23b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:44:02.180403 #195657]  WARN -- : [5951483d-521a-4c9f-9983-b7b69d0c7052] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:49:02.358352 #195657]  WARN -- : [4428e761-48ca-4759-aa82-01be6d9b4eff] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:54:02.151939 #159208]  WARN -- : [21fe01e7-6ade-4c73-86bd-a8d63a597381] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T02:59:02.334878 #195657]  WARN -- : [136d9e41-4fcf-46ab-9e97-77b3956bbd92] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T03:04:02.148202 #159208]  WARN -- : [c1c225b9-a68c-4a7c-9ca5-836ddc28bc3a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T03:09:02.386484 #159208]  WARN -- : [ceba23a0-3a5f-4803-8002-84fe2de34a5b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T03:14:02.192280 #195657]  WARN -- : [6048c519-93cf-46ad-9dc0-d3eb16cf0237] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T03:19:02.451894 #195657]  WARN -- : [3648f978-0b92-4e35-a315-2b9b9a904fe7] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
W, [2025-10-03T03:24:02.237722 #159208]  WARN -- : [060ea34b-5d25-4182-9372-468717aea234] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory,                                                                                                       or normal users.
[root@RealTestUpgrade ~]#
[root@RealTestUpgrade ~]#
[root@RealTestUpgrade ~]# clear
[root@RealTestUpgrade ~]# ascli
bash: ascli: command not found...
[root@RealTestUpgrade ~]# docker logs faspex-core
W, [2025-10-02T23:29:01.206579 #195657]  WARN -- : [102d8f2b-598d-472d-9a7f-f525096bd5ed] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-02T23:34:01.516577 #195657]  WARN -- : [788641a3-48e0-4d44-b5af-501185a0e77c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-02T23:39:01.445436 #159208]  WARN -- : [a23bbe5b-01c6-4e7d-9b40-09e63c935b99] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-02T23:44:01.412688 #159208]  WARN -- : [08f7e107-6358-4622-ab68-9604b2bb48e4] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-02T23:49:01.279065 #159208]  WARN -- : [844de1e4-6e11-4ca3-8766-61c084c3fda3] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-02T23:54:01.618960 #195657]  WARN -- : [463d0133-4012-46fd-af74-3a5daa6e65e2] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-02T23:59:01.406797 #159208]  WARN -- : [bc2e73ac-f8f9-45ba-89b1-bb6b78734171] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:04:01.202389 #195657]  WARN -- : [d49e0946-80ac-463d-b66f-e176fc982451] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:09:01.547305 #195657]  WARN -- : [c0ca9814-7091-447b-b465-147f068ffd73] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:14:01.254286 #195657]  WARN -- : [0c3f2548-bc71-4825-b1cd-deaf57e25991] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:19:01.587477 #159208]  WARN -- : [17af5001-952a-4dd6-98d5-db223d1b96ef] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:24:01.255587 #195657]  WARN -- : [f17a77ff-84b3-4770-b7df-a021c7bf4bae] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:29:01.580420 #195657]  WARN -- : [3370a499-401f-41eb-a230-c7ec1b5f40fb] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:34:01.316510 #195657]  WARN -- : [77fffe90-603b-4843-8299-fa7451a9824c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:39:01.596955 #195657]  WARN -- : [18aafc91-6ebc-4956-b9c6-e24652a22615] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:44:01.297753 #159208]  WARN -- : [08888e97-8dd3-4543-8f94-9fd1e4d84be9] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:49:01.617895 #195657]  WARN -- : [625a5038-973f-4cf6-a72e-06e72ed47023] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:54:01.349469 #195657]  WARN -- : [67e9fb0d-e299-4771-8c92-911d5c82cbc0] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T00:59:01.663360 #159208]  WARN -- : [7ae8dc11-2af6-43ed-b5aa-800a42bae61b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:04:01.351200 #195657]  WARN -- : [fc570dc7-3397-4ef5-a15d-93415b243324] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:09:01.623175 #195657]  WARN -- : [6cd93909-4a4b-4007-9108-7dd916cd43ae] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:14:01.344030 #195657]  WARN -- : [c247f5c5-f891-4dbb-807a-9354bc264d5e] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:19:01.179341 #159208]  WARN -- : [5aa9e7e0-351f-4bd6-89c0-6f0d51ffc25c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:24:01.410318 #195657]  WARN -- : [be151dea-e36d-4e32-80e5-93ae31019478] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:29:01.203101 #159208]  WARN -- : [f129e92a-c9ff-4375-8b4b-f850dfc371bf] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:34:01.488356 #159208]  WARN -- : [e49cb56f-8cd3-418c-b834-958d6c6efe55] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:39:01.402041 #195657]  WARN -- : [1f84919f-77de-4649-9f71-f69f21b7fd13] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:44:01.184375 #159208]  WARN -- : [e6b568ba-ddb5-431d-a3cc-5a840f972d74] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:49:02.075567 #195657]  WARN -- : [ed0bd9aa-4aac-4ee6-83db-844bcfffddf7] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:54:02.505886 #159208]  WARN -- : [7c5b4613-690b-4cac-80c6-382ae981d7b8] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T01:59:02.206882 #159208]  WARN -- : [c82c30bd-6eb1-4502-b5bd-8d45e1481135] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:04:02.578426 #159208]  WARN -- : [99736982-3299-4795-acc4-cc3974732034] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:09:02.284511 #159208]  WARN -- : [d0a90511-f4f0-41d3-b229-86df2709a02b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:14:02.562246 #195657]  WARN -- : [046e0d7d-10fc-4981-97fe-f13155633008] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:19:02.274329 #159208]  WARN -- : [2f3de9d4-fdfe-4c3f-9ac3-42f66398dca5] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:24:02.562193 #159208]  WARN -- : [ea22852d-ffef-4406-80f1-569529394e04] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:29:02.291643 #195657]  WARN -- : [f73437fb-0465-41ed-9ad2-cff4421fa2a3] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:34:02.592221 #159208]  WARN -- : [0fc58cda-7185-4c4f-833e-22fc960689f2] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:39:02.318338 #195657]  WARN -- : [a249954f-7081-4e5f-8387-b763f277b23b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:44:02.180403 #195657]  WARN -- : [5951483d-521a-4c9f-9983-b7b69d0c7052] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:49:02.358352 #195657]  WARN -- : [4428e761-48ca-4759-aa82-01be6d9b4eff] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:54:02.151939 #159208]  WARN -- : [21fe01e7-6ade-4c73-86bd-a8d63a597381] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T02:59:02.334878 #195657]  WARN -- : [136d9e41-4fcf-46ab-9e97-77b3956bbd92] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:04:02.148202 #159208]  WARN -- : [c1c225b9-a68c-4a7c-9ca5-836ddc28bc3a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:09:02.386484 #159208]  WARN -- : [ceba23a0-3a5f-4803-8002-84fe2de34a5b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:14:02.192280 #195657]  WARN -- : [6048c519-93cf-46ad-9dc0-d3eb16cf0237] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:19:02.451894 #195657]  WARN -- : [3648f978-0b92-4e35-a315-2b9b9a904fe7] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:24:02.237722 #159208]  WARN -- : [060ea34b-5d25-4182-9372-468717aea234] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:29:02.515523 #195657]  WARN -- : [59aec162-cbfd-469c-9c8a-082c71360395] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:34:02.306485 #159208]  WARN -- : [7bd73438-7381-4f9f-9f1f-520c6879535f] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:39:02.540628 #195657]  WARN -- : [a4919ddf-9fa5-45d1-b24d-9a08a517504c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:44:02.387509 #195657]  WARN -- : [7275fa31-82db-48a3-b6f3-3d316596d13d] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:49:02.159859 #159208]  WARN -- : [4a02f84e-0eb2-41af-92e3-7df1c1674ca9] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:54:02.484706 #195657]  WARN -- : [ff5258df-8565-45f9-bc55-da031915795e] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T03:59:02.173251 #159208]  WARN -- : [b37fcc31-a98c-4c50-aeff-164850928dac] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:04:02.543449 #159208]  WARN -- : [c8bca456-77fd-4e09-bb9f-ca906b71b331] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:09:02.229644 #159208]  WARN -- : [e632412b-7e1a-429e-8be4-7c827539180b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:14:02.528182 #195657]  WARN -- : [335bd57a-7bee-4d1a-9731-3e993a2e06ba] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:19:02.260995 #195657]  WARN -- : [3f3d1d62-6795-41b5-8871-2891b6bcc4f0] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:24:02.547477 #159208]  WARN -- : [89177ae2-131c-42ff-aad1-64c7b11c497d] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:29:02.275336 #159208]  WARN -- : [f0fb1752-fbed-4910-aa40-b483999c6b2a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:34:02.098036 #195657]  WARN -- : [49e84fec-891c-48a3-b03f-5c5f8a8e6464] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:39:02.350370 #195657]  WARN -- : [46e5cb84-2752-41f7-8a60-26813c9c0467] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:44:02.602515 #195657]  WARN -- : [9e16e227-df9d-4665-aad0-ba5ae0c91bf4] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:49:02.371617 #159208]  WARN -- : [167fdb7c-dc73-4561-8c5d-3215e86eb055] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:54:02.193844 #159208]  WARN -- : [c2568d52-3a33-4fae-aa6f-6a6a95d74332] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T04:59:02.434814 #159208]  WARN -- : [1ab40dd5-535a-413c-bbe8-9be5a6fce681] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:04:02.806429 #195657]  WARN -- : [727cdba3-010a-4578-904d-e61a3fae7687] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:09:02.432070 #195657]  WARN -- : [6b429cd8-0b07-4415-890a-8175d08b760d] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:14:02.226886 #195657]  WARN -- : [2e39dbad-937b-488c-bbe2-392fb773e3b6] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:19:02.419754 #159208]  WARN -- : [3df04c0a-b8c6-42c4-b9f7-8ff3d4448bbb] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:24:02.243621 #159208]  WARN -- : [3385ace6-2c73-4eb4-a3d2-eba1c929727a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:29:02.527324 #195657]  WARN -- : [7e2cb20c-ada0-4288-b34c-191e5236cb05] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:34:02.349549 #159208]  WARN -- : [401b9e7d-2b8d-4108-9af2-3404a95cb9b1] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:39:02.585616 #159208]  WARN -- : [b3d0d41e-5496-45e8-a31e-bddaf479a903] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:44:02.411536 #159208]  WARN -- : [7186ab3e-8c44-4b37-aaf3-55ac2026b7ee] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:49:02.113256 #195657]  WARN -- : [e22e845b-f55b-4cc3-a051-afd299ff678c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:54:02.387081 #195657]  WARN -- : [810db60e-5fca-497c-9bc9-7eaf62b41593] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T05:59:02.120454 #159208]  WARN -- : [17d26dc0-1b1e-41c6-8a32-77c328d8ef1f] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:04:02.506006 #195657]  WARN -- : [fbd2052d-7aa7-4124-8019-b6742f7188da] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:09:02.253463 #159208]  WARN -- : [5ba6ca96-ae80-406f-a1f5-1a2c5c8ffcc5] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:14:02.093404 #195657]  WARN -- : [4faee18e-a004-4478-ad9c-742a2f3d09e6] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:19:02.434427 #159208]  WARN -- : [7d45342f-f862-430b-b6c1-712c06eaf49b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:24:02.145396 #195657]  WARN -- : [608b4cbe-94cd-4efa-8050-dd9ddc6366ef] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:29:02.423653 #159208]  WARN -- : [bcb0b082-cb8a-43fa-ad0d-d3daa0edcdba] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:34:02.180632 #195657]  WARN -- : [53f4ae63-b113-466e-8db5-f8a28ec8f3bf] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:39:02.438529 #159208]  WARN -- : [bda76584-dbf8-44e4-9fa5-10a297c60baf] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:44:02.555769 #195657]  WARN -- : [9d0b51d2-1c6d-4979-a1e2-ccf06810b7e1] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:49:02.271571 #195657]  WARN -- : [e806ec4e-9f92-44f7-963b-59ce2037288b] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:54:02.474082 #159208]  WARN -- : [82f8b2a2-e861-48e4-8eb2-5b9afcf5191a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T06:59:02.174543 #195657]  WARN -- : [dbf98e9f-4800-4c9b-ae94-23bfc3b5255c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:04:02.391708 #195657]  WARN -- : [4fc9a0b2-5d5c-4790-a5ef-fe6f23e81de0] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:09:02.079722 #159208]  WARN -- : [95f54985-c579-4171-9da9-259528dc1138] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:14:02.302085 #159208]  WARN -- : [a8cf7a08-770a-4d48-a82e-c052ab21358c] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:19:02.538096 #195657]  WARN -- : [e8af0073-6f5d-465e-9118-476de7b5b0db] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:24:02.157258 #159208]  WARN -- : [0eb7d7e3-ea38-45b6-bfe5-f96cdd349008] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:29:02.342123 #159208]  WARN -- : [6b010ded-5a26-41f3-9a00-693b8e58b294] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:34:02.556735 #159208]  WARN -- : [2eae81a5-16c0-4e80-8dc2-5fa0bb0a52d5] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:39:02.262833 #195657]  WARN -- : [4f4aab7d-a9ed-4136-8a59-f1599b99b40a] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:44:02.471841 #195657]  WARN -- : [3659dea8-4a2c-48ae-8a41-0df8d618f8c0] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
W, [2025-10-03T07:49:02.243002 #195657]  WARN -- : [9dbc1676-0ccb-4a1e-9137-9250d76449ee] [Deleting expired accounts] - No configuration is enabled to remove saml, active directory, o                                                                                                    r normal users.
[root@RealTestUpgrade ~]#

[laurent-martin]

Well, the procedure is:

1- execute the failing ascli command, i.e. what you wrote initially:

[root@localhost ~]# ascli faspex5 user profile show --insecure=yes
ERROR: Rest: An internal error occurred. Please check your logs to determine the cause and contact support.
status: Internal Server Error
code: 1000
trace: 2974b7f4-9b04-48c4-a1a2-11526d5f1795
192.168.184.195 500 Internal Server Error

This shall generate an internal error on the server.

2- immediately after that error has been generated, get the logs of server side:

docker logs faspex-core | grep -v 'Deleting expired accounts'

An alternative is to have 2 terminals:

1- in first terminal look at Faspex logs in real time:

docker logs -f faspex-core|grep -v 'Deleting expired accounts'

2- in second terminal, execute the command that generates an error:

ascli faspex5 user profile show --insecure=yes

You should see more details on the server side ...

[Samchoigood]

Hi

What wrong and then how to solve?

At Aspera Cli Client

Last login: Mon Oct  6 11:47:53 2025 from 10.84.9.130
[root@localhost ~]# ascli faspex5 user profile show --insecure=yes
WARNING: Ignoring certificate for: https://192.168.184.195:443. Do not deactivate certificate verification in production.
ERROR: Rest: An internal error occurred. Please check your logs to determine the cause and contact support.
status: Internal Server Error
code: 1000
trace: c5164115-4d87-4441-9e2e-7f8825e4ddab
192.168.184.195 500 Internal Server Error
[root@localhost ~]#

At Aspera Server

[root@RealTestUpgrade ~]# docker logs faspex-core | grep -v 'Deleting expired accounts'
E, [2025-10-06T03:40:30.889291 #195657] ERROR -- : [e893a012-da9e-4bb8-819b-bbd8f5431586] Request Trace ID: 816a89f9-5ffd-447d-af81-3d007dcdb021
Start
Message: An internal error occurred. Please check your logs to determine the cause and contact support.
Type: ApiErrors::InternalError
Embedded Message: OpenSSL::PKey::RSAError - Neither PUB key nor PRIV key

Stacktrace: /opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `initialize'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:80:in `verify_signature'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:87:in `verify_by_user_key'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:39:in `assert'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:151:in `authenticate_with_jwt'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:79:in `authenticate'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:403:in `block in make_lambda'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:183:in `block (2 levels) in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:34:in `block (2 levels) in <module:Callbacks>'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:184:in `block in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `block in invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:109:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:258:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/rescue.rb:25:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:74:in `block in process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/notifications.rb:208:in `instrument'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:73:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/params_wrapper.rb:261:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activerecord-7.1.3.4/lib/active_record/railties/controller_runtime.rb:32:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/base.rb:160:in `process'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:227:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:309:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:51:in `block in serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:131:in `block in find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:882:in `call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:19:in `_call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:11:in `call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:15:in `_call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:10:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-attack-6.7.0/lib/rack/attack.rb:127:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/tempfile_reaper.rb:20:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/etag.rb:29:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/conditional_get.rb:43:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/head.rb:15:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/permissions_policy.rb:36:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/content_security_policy.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:274:in `context'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:268:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/cookies.rb:689:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:101:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/debug_exceptions.rb:29:in `call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:34:in `_call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:37:in `call_app'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `block in tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:39:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/broadcast_logger.rb:240:in `method_missing'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/remote_ip.rb:92:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/request_store-1.7.0/lib/request_store/middleware.rb:19:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/request_id.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/method_override.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/runtime.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/static.rb:25:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/sendfile.rb:114:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-cors-2.0.2/lib/rack/cors.rb:102:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/engine.rb:536:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:76:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/exporter.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `block in trace'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/benchmark.rb:313:in `realtime'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `trace'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/deflater.rb:47:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/configuration.rb:272:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:100:in `block in handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:378:in `with_force_shutdown'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:99:in `handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:464:in `process_client'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:245:in `block in run'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:155:in `block in spawn_thread'
End
E, [2025-10-06T03:47:55.968542 #159208] ERROR -- : [5cfd976e-7108-4dab-94fc-c78b2542a4f1] Request Trace ID: ef63e601-9ea3-4e2b-9911-433f29f014f2
Start
Message: An internal error occurred. Please check your logs to determine the cause and contact support.
Type: ApiErrors::InternalError
Embedded Message: OpenSSL::PKey::RSAError - Neither PUB key nor PRIV key

Stacktrace: /opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `initialize'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:80:in `verify_signature'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:87:in `verify_by_user_key'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:39:in `assert'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:151:in `authenticate_with_jwt'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:79:in `authenticate'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:403:in `block in make_lambda'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:183:in `block (2 levels) in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:34:in `block (2 levels) in <module:Callbacks>'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:184:in `block in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `block in invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:109:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:258:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/rescue.rb:25:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:74:in `block in process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/notifications.rb:208:in `instrument'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:73:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/params_wrapper.rb:261:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activerecord-7.1.3.4/lib/active_record/railties/controller_runtime.rb:32:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/base.rb:160:in `process'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:227:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:309:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:51:in `block in serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:131:in `block in find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:882:in `call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:19:in `_call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:11:in `call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:15:in `_call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:10:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-attack-6.7.0/lib/rack/attack.rb:127:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/tempfile_reaper.rb:20:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/etag.rb:29:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/conditional_get.rb:43:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/head.rb:15:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/permissions_policy.rb:36:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/content_security_policy.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:274:in `context'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:268:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/cookies.rb:689:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:101:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/debug_exceptions.rb:29:in `call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:34:in `_call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:37:in `call_app'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `block in tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:39:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/broadcast_logger.rb:240:in `method_missing'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/remote_ip.rb:92:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/request_store-1.7.0/lib/request_store/middleware.rb:19:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/request_id.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/method_override.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/runtime.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/static.rb:25:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/sendfile.rb:114:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-cors-2.0.2/lib/rack/cors.rb:102:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/engine.rb:536:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:76:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/exporter.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `block in trace'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/benchmark.rb:313:in `realtime'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `trace'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/deflater.rb:47:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/configuration.rb:272:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:100:in `block in handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:378:in `with_force_shutdown'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:99:in `handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:464:in `process_client'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:245:in `block in run'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:155:in `block in spawn_thread'
End
E, [2025-10-06T04:16:52.858659 #195657] ERROR -- : [a622e931-270b-4544-b6f7-70e0f415f821] Request Trace ID: 900e4fa5-3dff-45a8-ac05-06bda946236e
Start
Message: An internal error occurred. Please check your logs to determine the cause and contact support.
Type: ApiErrors::InternalError
Embedded Message: OpenSSL::PKey::RSAError - Neither PUB key nor PRIV key

Stacktrace: /opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `initialize'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:80:in `verify_signature'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:87:in `verify_by_user_key'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:39:in `assert'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:151:in `authenticate_with_jwt'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:79:in `authenticate'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:403:in `block in make_lambda'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:183:in `block (2 levels) in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:34:in `block (2 levels) in <module:Callbacks>'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:184:in `block in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `block in invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:109:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:258:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/rescue.rb:25:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:74:in `block in process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/notifications.rb:208:in `instrument'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:73:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/params_wrapper.rb:261:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activerecord-7.1.3.4/lib/active_record/railties/controller_runtime.rb:32:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/base.rb:160:in `process'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:227:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:309:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:51:in `block in serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:131:in `block in find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:882:in `call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:19:in `_call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:11:in `call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:15:in `_call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:10:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-attack-6.7.0/lib/rack/attack.rb:127:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/tempfile_reaper.rb:20:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/etag.rb:29:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/conditional_get.rb:43:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/head.rb:15:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/permissions_policy.rb:36:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/content_security_policy.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:274:in `context'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:268:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/cookies.rb:689:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:101:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/debug_exceptions.rb:29:in `call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:34:in `_call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:37:in `call_app'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `block in tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:39:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/broadcast_logger.rb:240:in `method_missing'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/remote_ip.rb:92:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/request_store-1.7.0/lib/request_store/middleware.rb:19:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/request_id.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/method_override.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/runtime.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/static.rb:25:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/sendfile.rb:114:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-cors-2.0.2/lib/rack/cors.rb:102:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/engine.rb:536:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:76:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/exporter.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `block in trace'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/benchmark.rb:313:in `realtime'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `trace'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/deflater.rb:47:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/configuration.rb:272:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:100:in `block in handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:378:in `with_force_shutdown'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:99:in `handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:464:in `process_client'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:245:in `block in run'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:155:in `block in spawn_thread'
End
E, [2025-10-06T05:57:47.980838 #195657] ERROR -- : [2f25b836-c963-41cf-be3c-ae23095cf59c] Request Trace ID: c5164115-4d87-4441-9e2e-7f8825e4ddab
Start
Message: An internal error occurred. Please check your logs to determine the cause and contact support.
Type: ApiErrors::InternalError
Embedded Message: OpenSSL::PKey::RSAError - Neither PUB key nor PRIV key

Stacktrace: /opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `initialize'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/openssl/pkey.rb:356:in `new'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:80:in `verify_signature'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:87:in `verify_by_user_key'
/opt/aspera/faspex-core/app/models/JwtAssertion.rb:39:in `assert'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:151:in `authenticate_with_jwt'
/opt/aspera/faspex-core/app/controllers/auth/token_controller.rb:79:in `authenticate'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:403:in `block in make_lambda'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:183:in `block (2 levels) in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:34:in `block (2 levels) in <module:Callbacks>'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:184:in `block in halting_and_conditional'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `block in invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:598:in `invoke_before'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:109:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/callbacks.rb:258:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/rescue.rb:25:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:74:in `block in process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/notifications.rb:208:in `instrument'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/instrumentation.rb:73:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal/params_wrapper.rb:261:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activerecord-7.1.3.4/lib/active_record/railties/controller_runtime.rb:32:in `process_action'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/abstract_controller/base.rb:160:in `process'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:227:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_controller/metal.rb:309:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:51:in `block in serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:131:in `block in find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:124:in `find_routes'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/journey/router.rb:32:in `serve'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/routing/route_set.rb:882:in `call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:19:in `_call'
/opt/aspera/faspex-core/lib/middlewares/application_event_processing.rb:11:in `call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:15:in `_call'
/opt/aspera/faspex-core/lib/middlewares/request_tat.rb:10:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-attack-6.7.0/lib/rack/attack.rb:127:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/tempfile_reaper.rb:20:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/etag.rb:29:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/conditional_get.rb:43:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/head.rb:15:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/permissions_policy.rb:36:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/http/content_security_policy.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:274:in `context'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-session-2.1.1/lib/rack/session/abstract/id.rb:268:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/cookies.rb:689:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/callbacks.rb:101:in `run_callbacks'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/callbacks.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/debug_exceptions.rb:29:in `call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:34:in `_call'
/opt/aspera/faspex-core/lib/middlewares/api_uncaught_error_response.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:37:in `call_app'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `block in tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:39:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/tagged_logging.rb:135:in `tagged'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/activesupport-7.1.3.4/lib/active_support/broadcast_logger.rb:240:in `method_missing'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/rack/logger.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/remote_ip.rb:92:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/request_store-1.7.0/lib/request_store/middleware.rb:19:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/request_id.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/method_override.rb:28:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/runtime.rb:24:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/actionpack-7.1.3.4/lib/action_dispatch/middleware/static.rb:25:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/sendfile.rb:114:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-cors-2.0.2/lib/rack/cors.rb:102:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/railties-7.1.3.4/lib/rails/engine.rb:536:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:76:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `each'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/urlmap.rb:60:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/exporter.rb:33:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `block in call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `block in trace'
/opt/rbenv/versions/3.3.0/lib/ruby/3.3.0/benchmark.rb:313:in `realtime'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:61:in `trace'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/prometheus-client-4.2.2/lib/prometheus/middleware/collector.rb:32:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/rack-3.1.16/lib/rack/deflater.rb:47:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/configuration.rb:272:in `call'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:100:in `block in handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:378:in `with_force_shutdown'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/request.rb:99:in `handle_request'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:464:in `process_client'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/server.rb:245:in `block in run'
/opt/aspera/faspex-core/vendor/bundle/ruby/3.3.0/gems/puma-6.4.3/lib/puma/thread_pool.rb:155:in `block in spawn_thread'
End
[root@RealTestUpgrade ~]#

[laurent-martin]

The error message on server side suggests that the key configured for JWT is not correct, so check the following in webUI of Faspex: go to "Account settings" for the user that uses ascli.

This shall have the public key for that user.
The ascli manual tells the configuration:

If you did not fill, you should be able to get the public key like this:

ascli faspex5 --show-config --show-secrets=yes --fields=private_key | ascli conf pubkey @stdin: --show-secrets=yes

[Samchoigood]

we find at account setting, public key are blank

at command prompt,

[root@localhost ~]# ascli faspex5 --show-config --show-secrets=yes --fields=private_key | ascli conf pubkey @stdin: --show-secrets=yes
-----BEGIN PUBLIC KEY-----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-----END PUBLIC KEY-----

How to edit in Aspera Cli client?

[Samchoigood]

At server side, no ascli command

[root@RealTestUpgrade ~]# ascli faspex5 --show-config --show-secrets=yes --fields=private_key | ascli conf pubkey @kelvinliu: --show-secrets=yes
bash: ascli: command not found...
bash: ascli: command not found...
[root@RealTestUpgrade ~]# ascli
bash: ascli: command not found...
[root@RealTestUpgrade ~]#

but at Client Aspera API side
at command prompt,

[root@localhost ~]# ascli faspex5 --show-config --show-secrets=yes --fields=private_key | ascli conf pubkey @stdin: --show-secrets=yes
-----BEGIN PUBLIC KEY-----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-----END PUBLIC KEY-----

[laurent-martin]

Well, it's documented in ascli manual, and during execution of wizard:

Copy the whole block, including -----BEGIN PUBLIC KEY----- and -----END PUBLIC KEY----- and all the lines netween, into the user's profile field Public key in PEM format (optional)

By copying the public key in the user's profile, you say : "allow anyone with the corresponding private key to impersonate that user"