Alarm dslink in DGLUX5+DSA fails and gets continuously deactivated

[javj9008]

Hello:

Please note we are having an issue with the alarm link in DGLUX5 + DSA Server. The Server is currently installed in a host with Ubuntu 20.04 LTS desktop x64.

The issue is that after installing the ds-link (trough the official repository using the sys>links> Install Link > from Repository menu in DGLUX5, the alarm dslink is installed correctly, but after trying using it (for example trying to add an alarm group or a new alarm) the links fails and gets deactivated and it is no possible to use it anymore; the only way to use it is by restarting the link, but when trying to add a new alarm or perfoming another action on the link, the links fails again and again, making it impossible to use.

We have use DGLUX5+DSA in many different hosts with several O.S. (Windows 10, Ubuntu 16.04, Ubuntu 20.04) but this is the first time this issue is ocurring. The DGLUX5+DSA was installed about 5 months ago, but until now the alarm link is going to be used.

Please see in the following link a video with the issue described in detail: https://we.tl/t-69FyNU0aC5

If you need more info please let me know; we need to have this link working as soon as possible.

Many Thanks in advance.

[ilyatsarev]

@javj9008, please confirm you're using Java 8 on this machine.

[javj9008]

Hello @ilyatsarev thanks for answering, we checked and the Java version of the host is openjdk 11.0.11

[a-hansen]

@javj9008 Anything interesting in the link's log? /sys/links//Log action > Get

[ilyatsarev]

Hi @javj9008, could you also publish a new link to that video? The current one expired.

[nkmk23]

Hi i have the same issue, i attached the video and log in this link https://we.tl/t-GXzcwiAgCZ

Many Thanks in advance.

[a-hansen]

nkmk23, what is your email address? I'll delete the message after I get it.