iOS 18.3.1 test push notifications not working, causing "push uninstall" events

[galengeocaching]

I'm just getting this package installed prior to going to Prod, so I'm not sure if this is affecting production push notifications on react-native, but a recent iOS update to 18.3.1 on a device caused test push notifications to stop working.

Frustratingly, not only do the push notifications & in-app messages dependent on them not appear, but sending a test push notification seems to be registering for the device and user a "Push uninstall" event and the device is set to endpointEnabled: false until initialization is called again.

What is working:

• Push Notifications from the APNS console
• Push Notifications from the Iterable web console's "Test Push" for apps using the APNS token
• In-app messages appear only during the Iterable.initialize call (likely due to a fetch attached to the method?)
• Older device running iOS 15.8.3 was able to receive Iterable push notes and in-app messages from 1.3.21 without issues

Running React-Native 0.74.7. Initially experienced on 1.3.21, but also confirmed on 2.0.0-beta

[galengeocaching]

I believe updating the iterable-swift-sdk to 6.5.6 or above would fix the issue

[galengeocaching]

Likely an APNS sandbox issue? Iterable/iterable-swift-sdk#796

[lposen]

@galengeocaching Some questions:

• Is it working on 15.8.3 and 2.0.0-beta?
• Is it working on 18.3.1 and 1.3.21?

FYI, we're currently working on an upgrade to 6.5.6, but there are several changes that need to be made in our SDK to make that version work.

[galengeocaching]

Hi Iposen! To answer your question:

• iOS 15.8.3 and 2.0.0-beta (and 1.3.21) works
• iOS 18.3.1 and 1.3.21 has the same "push uninstall" issue and does not work

[galengeocaching]

The Iterable system is being too unstable for me to check records right now but one thing I was noticing with the stored device info was that:

• when it did not work it was defining the device's platform as APNS
• When I patched the library to use 6.5.6 it would work, and the token was defined as APNS_SANDBOX

[lposen]

@galengeocaching -- we're working on updating our RN SDK to use 6.5.6, but it requires quite a few changes on our side for authentication to work as the newer version incorporates JWT changes.

Please create a support ticket so that our team can help you troubleshoot the push notification issues.