|
1 | 1 | { |
2 | | - "company": { |
3 | | - "name": "Light Heart Mechanical", |
4 | | - "phone": "215-555-4822", |
5 | | - "address": "4300 Industrial Boulevard, Philadelphia, PA 19124", |
6 | | - "website": "www.lightheartmechanical.com", |
7 | | - "email": "service@lightheartmechanical.com" |
| 2 | + "_note": "This is fictional example data for the HVAC demo. Replace with your own company information.", |
| 3 | + "company": { |
| 4 | + "name": "Light Heart Mechanical", |
| 5 | + "phone": "215-555-4822", |
| 6 | + "address": "4300 Industrial Boulevard, Philadelphia, PA 19124", |
| 7 | + "website": "www.lightheartmechanical.com", |
| 8 | + "email": "service@lightheartmechanical.com" |
| 9 | + }, |
| 10 | + "hours": { |
| 11 | + "office": "Monday through Friday, 7 AM to 5 PM Eastern", |
| 12 | + "dispatch": "Dispatch available 6 AM to 8 PM weekdays", |
| 13 | + "emergency": "24/7 emergency service available, call main number", |
| 14 | + "holidays": "Closed Thanksgiving, Christmas, New Year's Day. Emergency service available." |
| 15 | + }, |
| 16 | + "services": { |
| 17 | + "commercial_hvac": "We install, repair, and maintain commercial HVAC systems including rooftop units, split systems, chillers, boilers, and cooling towers.", |
| 18 | + "building_automation": "Full building automation and controls services including Niagara, Trane, Honeywell, and Johnson Controls systems.", |
| 19 | + "preventive_maintenance": "Customized PM programs for all commercial equipment. Quarterly, semi-annual, or annual plans available.", |
| 20 | + "emergency_service": "24/7 emergency response for critical failures. On-call technicians dispatched within 1 hour for emergencies.", |
| 21 | + "installation": "New construction and retrofit HVAC installations for commercial and industrial facilities.", |
| 22 | + "energy_services": "Energy audits, efficiency upgrades, and utility rebate assistance." |
| 23 | + }, |
| 24 | + "service_area": { |
| 25 | + "primary": "Greater Philadelphia area", |
| 26 | + "counties": "Philadelphia, Bucks, Montgomery, Chester, Delaware, and Camden counties", |
| 27 | + "extended": "Extended service area available for large commercial accounts" |
| 28 | + }, |
| 29 | + "brands_serviced": [ |
| 30 | + "Carrier", |
| 31 | + "Trane", |
| 32 | + "Lennox", |
| 33 | + "York", |
| 34 | + "Daikin", |
| 35 | + "Rheem", |
| 36 | + "Ruud", |
| 37 | + "Mitsubishi", |
| 38 | + "LG", |
| 39 | + "Fujitsu", |
| 40 | + "Liebert", |
| 41 | + "Bard", |
| 42 | + "McQuay", |
| 43 | + "Weil-McLain", |
| 44 | + "Burnham", |
| 45 | + "Lochinvar", |
| 46 | + "Raypak", |
| 47 | + "Marley", |
| 48 | + "Evapco", |
| 49 | + "Baltimore Aircoil" |
| 50 | + ], |
| 51 | + "policies": { |
| 52 | + "emergency_rates": "After-hours service (before 7 AM, after 5 PM, weekends, holidays) is billed at 1.5x standard labor rates.", |
| 53 | + "payment_terms": "Net 30 for established accounts. COD for new customers. Credit cards accepted with 3% processing fee.", |
| 54 | + "warranty": "90-day labor warranty on all repairs. Manufacturer warranty on parts. Extended warranties available.", |
| 55 | + "estimates": "Free estimates for PM contracts and replacement projects. Diagnostic fee applies for service calls.", |
| 56 | + "cancellation": "24-hour notice required for scheduled appointments. Emergency calls cannot be cancelled." |
| 57 | + }, |
| 58 | + "common_questions": [ |
| 59 | + { |
| 60 | + "patterns": [ |
| 61 | + "hours", |
| 62 | + "open", |
| 63 | + "close", |
| 64 | + "when are you", |
| 65 | + "office hours" |
| 66 | + ], |
| 67 | + "answer": "Our office is open Monday through Friday, 7 AM to 5 PM. We have 24/7 emergency service available." |
8 | 68 | }, |
9 | | - "hours": { |
10 | | - "office": "Monday through Friday, 7 AM to 5 PM Eastern", |
11 | | - "dispatch": "Dispatch available 6 AM to 8 PM weekdays", |
12 | | - "emergency": "24/7 emergency service available, call main number", |
13 | | - "holidays": "Closed Thanksgiving, Christmas, New Year's Day. Emergency service available." |
| 69 | + { |
| 70 | + "patterns": [ |
| 71 | + "address", |
| 72 | + "located", |
| 73 | + "where are you", |
| 74 | + "location", |
| 75 | + "find you" |
| 76 | + ], |
| 77 | + "answer": "We're located at 4300 Industrial Boulevard in Philadelphia, PA 19124." |
14 | 78 | }, |
15 | | - "services": { |
16 | | - "commercial_hvac": "We install, repair, and maintain commercial HVAC systems including rooftop units, split systems, chillers, boilers, and cooling towers.", |
17 | | - "building_automation": "Full building automation and controls services including Niagara, Trane, Honeywell, and Johnson Controls systems.", |
18 | | - "preventive_maintenance": "Customized PM programs for all commercial equipment. Quarterly, semi-annual, or annual plans available.", |
19 | | - "emergency_service": "24/7 emergency response for critical failures. On-call technicians dispatched within 1 hour for emergencies.", |
20 | | - "installation": "New construction and retrofit HVAC installations for commercial and industrial facilities.", |
21 | | - "energy_services": "Energy audits, efficiency upgrades, and utility rebate assistance." |
| 79 | + { |
| 80 | + "patterns": [ |
| 81 | + "phone", |
| 82 | + "number", |
| 83 | + "call", |
| 84 | + "reach you" |
| 85 | + ], |
| 86 | + "answer": "Our main number is 215-555-4822. For emergencies after hours, call the same number and follow the prompts." |
22 | 87 | }, |
23 | | - "service_area": { |
24 | | - "primary": "Greater Philadelphia area", |
25 | | - "counties": "Philadelphia, Bucks, Montgomery, Chester, Delaware, and Camden counties", |
26 | | - "extended": "Extended service area available for large commercial accounts" |
| 88 | + { |
| 89 | + "patterns": [ |
| 90 | + "emergency", |
| 91 | + "after hours", |
| 92 | + "overtime", |
| 93 | + "weekend", |
| 94 | + "24/7" |
| 95 | + ], |
| 96 | + "answer": "We offer 24/7 emergency service. After-hours calls are billed at time-and-a-half for labor. Just call our main number." |
27 | 97 | }, |
28 | | - "brands_serviced": [ |
29 | | - "Carrier", "Trane", "Lennox", "York", "Daikin", "Rheem", "Ruud", |
30 | | - "Mitsubishi", "LG", "Fujitsu", "Liebert", "Bard", "McQuay", |
31 | | - "Weil-McLain", "Burnham", "Lochinvar", "Raypak", |
32 | | - "Marley", "Evapco", "Baltimore Aircoil" |
33 | | - ], |
34 | | - "policies": { |
35 | | - "emergency_rates": "After-hours service (before 7 AM, after 5 PM, weekends, holidays) is billed at 1.5x standard labor rates.", |
36 | | - "payment_terms": "Net 30 for established accounts. COD for new customers. Credit cards accepted with 3% processing fee.", |
37 | | - "warranty": "90-day labor warranty on all repairs. Manufacturer warranty on parts. Extended warranties available.", |
38 | | - "estimates": "Free estimates for PM contracts and replacement projects. Diagnostic fee applies for service calls.", |
39 | | - "cancellation": "24-hour notice required for scheduled appointments. Emergency calls cannot be cancelled." |
| 98 | + { |
| 99 | + "patterns": [ |
| 100 | + "residential", |
| 101 | + "home", |
| 102 | + "house", |
| 103 | + "apartment" |
| 104 | + ], |
| 105 | + "answer": "We're a commercial contractor and don't service residential homes or apartments. For residential service, I'd recommend looking up residential HVAC contractors in your area." |
40 | 106 | }, |
41 | | - "common_questions": [ |
42 | | - { |
43 | | - "patterns": ["hours", "open", "close", "when are you", "office hours"], |
44 | | - "answer": "Our office is open Monday through Friday, 7 AM to 5 PM. We have 24/7 emergency service available." |
45 | | - }, |
46 | | - { |
47 | | - "patterns": ["address", "located", "where are you", "location", "find you"], |
48 | | - "answer": "We're located at 4300 Industrial Boulevard in Philadelphia, PA 19124." |
49 | | - }, |
50 | | - { |
51 | | - "patterns": ["phone", "number", "call", "reach you"], |
52 | | - "answer": "Our main number is 215-555-4822. For emergencies after hours, call the same number and follow the prompts." |
53 | | - }, |
54 | | - { |
55 | | - "patterns": ["emergency", "after hours", "overtime", "weekend", "24/7"], |
56 | | - "answer": "We offer 24/7 emergency service. After-hours calls are billed at time-and-a-half for labor. Just call our main number." |
57 | | - }, |
58 | | - { |
59 | | - "patterns": ["residential", "home", "house", "apartment"], |
60 | | - "answer": "We're a commercial contractor and don't service residential homes or apartments. For residential service, I'd recommend looking up residential HVAC contractors in your area." |
61 | | - }, |
62 | | - { |
63 | | - "patterns": ["payment", "pay", "credit card", "check", "invoice"], |
64 | | - "answer": "We accept checks and ACH payments. Credit cards are accepted with a 3% processing fee. Established accounts get net 30 terms." |
65 | | - }, |
66 | | - { |
67 | | - "patterns": ["warranty", "guarantee", "stand behind"], |
68 | | - "answer": "All our repairs come with a 90-day labor warranty. Parts are covered by manufacturer warranty. We also offer extended warranty options." |
69 | | - }, |
70 | | - { |
71 | | - "patterns": ["area", "serve", "service area", "travel"], |
72 | | - "answer": "We serve the greater Philadelphia area including Philadelphia, Bucks, Montgomery, Chester, Delaware, and Camden counties." |
73 | | - }, |
74 | | - { |
75 | | - "patterns": ["estimate", "quote", "cost", "price", "how much"], |
76 | | - "answer": "We provide free estimates for PM contracts and equipment replacements. For service calls, a diagnostic fee applies which is waived if you proceed with the repair." |
77 | | - }, |
78 | | - { |
79 | | - "patterns": ["maintenance", "pm", "preventive", "contract"], |
80 | | - "answer": "We offer customized preventive maintenance programs with quarterly, semi-annual, or annual visits depending on your equipment and needs. These help prevent breakdowns and extend equipment life." |
81 | | - } |
82 | | - ] |
| 107 | + { |
| 108 | + "patterns": [ |
| 109 | + "payment", |
| 110 | + "pay", |
| 111 | + "credit card", |
| 112 | + "check", |
| 113 | + "invoice" |
| 114 | + ], |
| 115 | + "answer": "We accept checks and ACH payments. Credit cards are accepted with a 3% processing fee. Established accounts get net 30 terms." |
| 116 | + }, |
| 117 | + { |
| 118 | + "patterns": [ |
| 119 | + "warranty", |
| 120 | + "guarantee", |
| 121 | + "stand behind" |
| 122 | + ], |
| 123 | + "answer": "All our repairs come with a 90-day labor warranty. Parts are covered by manufacturer warranty. We also offer extended warranty options." |
| 124 | + }, |
| 125 | + { |
| 126 | + "patterns": [ |
| 127 | + "area", |
| 128 | + "serve", |
| 129 | + "service area", |
| 130 | + "travel" |
| 131 | + ], |
| 132 | + "answer": "We serve the greater Philadelphia area including Philadelphia, Bucks, Montgomery, Chester, Delaware, and Camden counties." |
| 133 | + }, |
| 134 | + { |
| 135 | + "patterns": [ |
| 136 | + "estimate", |
| 137 | + "quote", |
| 138 | + "cost", |
| 139 | + "price", |
| 140 | + "how much" |
| 141 | + ], |
| 142 | + "answer": "We provide free estimates for PM contracts and equipment replacements. For service calls, a diagnostic fee applies which is waived if you proceed with the repair." |
| 143 | + }, |
| 144 | + { |
| 145 | + "patterns": [ |
| 146 | + "maintenance", |
| 147 | + "pm", |
| 148 | + "preventive", |
| 149 | + "contract" |
| 150 | + ], |
| 151 | + "answer": "We offer customized preventive maintenance programs with quarterly, semi-annual, or annual visits depending on your equipment and needs. These help prevent breakdowns and extend equipment life." |
| 152 | + } |
| 153 | + ] |
83 | 154 | } |
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