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[TASK] RCA on [Bug]: Token balances displayed incorrectly, unable to send any tokens other that ETH #24454 #24801

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@benjisclowder

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@benjisclowder

What is this about?

Hi, Wallet UX team. We need your help in performing a root-cause analysis of this bug as part of our MetaMask Quality Initiative.

Data gathered and investigation results need to be added in this board, which should also be visible under "Projects" in the right side of this screen. Please try to fill out as many of the fields as possible for better results.

If you are encountering any permission issues, please reach out to me or @gauthierpetetin.

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Stakeholder review needed before the work gets merged

  • Engineering (needed in most cases)
  • Design
  • Product
  • QA (automation tests are required to pass before merging PRs but not all changes are covered by automation tests - please review if QA is needed beyond automation tests)
  • Security
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  • Marketing
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