| title | Kaizala Administrator |
|---|---|
| description | Kaizala Administrator |
| ms.topic | include |
| ms.date | 01/26/2026 |
| ms.custom | include file |
Users with this role have global permissions to manage settings within Microsoft Kaizala, when the service is present, as well as the ability to manage support tickets and monitor service health. Additionally, the user can access reports related to adoption & usage of Kaizala by Organization members and business reports generated using the Kaizala actions.
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Actions Description microsoft.directory/authorizationPolicy/standard/read Read standard properties of authorization policy microsoft.office365.serviceHealth/allEntities/allTasks Read and configure Service Health in the Microsoft 365 admin center microsoft.office365.supportTickets/allEntities/allTasks Create and manage Microsoft 365 service requests microsoft.office365.webPortal/allEntities/standard/read Read basic properties on all resources in the Microsoft 365 admin center