| title | Microsoft Hardware Warranty Administrator |
|---|---|
| description | Microsoft Hardware Warranty Administrator |
| ms.topic | include |
| ms.date | 01/26/2026 |
| ms.custom | include file |
Assign the Microsoft Hardware Warranty Administrator role to users who need to do the following tasks:
- Create new warranty claims for Microsoft manufactured hardware, like Surface and HoloLens
- Search and read opened or closed warranty claims
- Search and read warranty claims by serial number
- Create, read, update, and delete shipping addresses
- Read shipping status for open warranty claims
- Create and manage service requests in the Microsoft 365 admin center
- Read Message center announcements in the Microsoft 365 admin center
A warranty claim is a request to have the hardware repaired or replaced in accordance with the terms of the warranty. For more information, see Self-serve your Surface warranty & service requests.
[!div class="mx-tableFixed"]
Actions Description microsoft.hardware.support/shippingAddress/allProperties/allTasks Create, read, update, and delete shipping addresses for Microsoft hardware warranty claims, including shipping addresses created by others microsoft.hardware.support/shippingStatus/allProperties/read Read shipping status for open Microsoft hardware warranty claims microsoft.hardware.support/warrantyClaims/allProperties/allTasks Create and manage all aspects of Microsoft hardware warranty claims microsoft.office365.messageCenter/messages/read Read messages in Message Center in the Microsoft 365 admin center, excluding security messages microsoft.office365.supportTickets/allEntities/allTasks Create and manage Microsoft 365 service requests microsoft.office365.webPortal/allEntities/standard/read Read basic properties on all resources in the Microsoft 365 admin center