| title | Teams Communications Support Engineer |
|---|---|
| description | Teams Communications Support Engineer |
| ms.topic | include |
| ms.date | 01/26/2026 |
| ms.custom | include file |
Users in this role can troubleshoot communication issues within Microsoft Teams & Skype for Business using the user call troubleshooting tools in the Microsoft Teams & Skype for Business admin center. Users in this role can view full call record information for all participants involved. This role has no access to view, create, or manage support tickets.
[!div class="mx-tableFixed"]
Actions Description microsoft.azure.serviceHealth/allEntities/allTasks Read and configure Azure Service Health microsoft.directory/authorizationPolicy/standard/read Read standard properties of authorization policy microsoft.office365.serviceHealth/allEntities/allTasks Read and configure Service Health in the Microsoft 365 admin center microsoft.office365.skypeForBusiness/allEntities/allTasks Manage all aspects of Skype for Business Online microsoft.office365.webPortal/allEntities/standard/read Read basic properties on all resources in the Microsoft 365 admin center microsoft.teams/callQuality/allProperties/read Read all data in the Call Quality Dashboard (CQD)