| title | Teams Communications Support Specialist |
|---|---|
| description | Teams Communications Support Specialist |
| ms.topic | include |
| ms.date | 01/26/2026 |
| ms.custom | include file |
Users in this role can troubleshoot communication issues within Microsoft Teams & Skype for Business using the user call troubleshooting tools in the Microsoft Teams & Skype for Business admin center. Users in this role can only view user details in the call for the specific user they have looked up. This role has no access to view, create, or manage support tickets.
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Actions Description microsoft.azure.serviceHealth/allEntities/allTasks Read and configure Azure Service Health microsoft.directory/authorizationPolicy/standard/read Read standard properties of authorization policy microsoft.office365.serviceHealth/allEntities/allTasks Read and configure Service Health in the Microsoft 365 admin center microsoft.office365.skypeForBusiness/allEntities/allTasks Manage all aspects of Skype for Business Online microsoft.office365.webPortal/allEntities/standard/read Read basic properties on all resources in the Microsoft 365 admin center microsoft.teams/callQuality/standard/read Read basic data in the Call Quality Dashboard (CQD)