Skip to content

technical-support.md

Latest commit

 

History

History
46 lines (29 loc) · 3.28 KB

technical-support.md

File metadata and controls

46 lines (29 loc) · 3.28 KB
title Support for Partner Center Dashboard
description How to open a support case for Hardware Program partners using the Partner Center dashboard — including the fastest path through Microsoft Engage Center and the fallback for enrollment issues through Partner Center support.
ms.custom se-defect-target
ms.date 05/27/2026
ms.topic how-to

Get support for the Hardware Program & Hardware Dev Center

The Windows Hardware Program & Hardware Dev Center (HDC) provide enrolled partners with the ability to sign and publish drivers into the Windows ecosystem. Follow these steps to get Microsoft support for issues in the Partner Center dashboard — including driver submissions, signing, publishing, and account/enrollment questions.

There are two ways to open a support case:

  • Open a case directly with program support via Engage Center (You must be signed in with a Partner Center account that is enrolled in the Hardware Program → use Microsoft Engage Center (fastest resolution).
  • You can't sign in with an account that has completed enrollment in the Hardware Program (for example, your enrollment is incomplete, your account is suspended, or you can't access the enrolled tenant) → use Partner Center support.

Open a case in Microsoft Engage Center (recommended)

Microsoft Engage Center is the fastest path to reach the Hardware Program support team.

  1. Go to the Hardware Program support creation form in Microsoft Engage Center

  2. Sign in with your Partner Center account that is enrolled in the Hardware Program.

    [NOTE] You must sign in with an account that is enrolled in the Hardware Program. If you sign in with a different account, you will be blocked selecting the correct routing choices during the creation workflow. If you can't sign in with an enrolled account, follow the steps in below instead.

  3. When creating the case, select the following values:

    Field Value
    Product Windows Developer Center
    Problem Type Hardware Device Drivers

  4. Complete the form and submit the case. A confirmation email with a support request number will be sent to the contacts confirming receipt of the submission.

Can't sign in with an enrolled account? Open a Partner Center enrollment case

If you can't sign in to Engage Center with an account that is enrolled in the Hardware Program — for example, your enrollment is incomplete, you can't access the enrolled tenant, or you're trying to enroll for the first time — open a case through Partner Center support instead.

  1. Go to Partner Center support.

  2. Under Next Step choose the option to 'Provide issue details'

  3. Complete the form and submit the case. A confirmation email with a support request number will be sent to the contacts confirming receipt of the submission.