[Problem/Bug]: webview2 process running failed with log "[DllMain] Not SafeMode"

[vividand]

What happened?

Our application use webview2 to show html page.
It has been running normally on many users' machines.
But one custom report issue that can not display html page on his PC.
We remote this user's PC.
Found that process of webview2 running and exit soon,we got follow info

1. In code, ICoreWebView2ProcessFailedEventHandler catch the exit event

   • kind:COREWEBVIEW2_PROCESS_FAILED_KIND_BROWSER_PROCESS_EXITED
   • reason:COREWEBVIEW2_PROCESS_FAILED_REASON_UNEXPECTED
   • exit code:-2147483645
     we added retry logic in ProcessFailed logic, but retry always meet process failed in 4 times.

2. we use DebugView on this PC,got follow error.
   

3. on this PC, webview2Sample demo always can not running succeed, follow popup

4. on this PC, MS Steam and Widget.exe always can not running due to webview2 process failed.
   Thirdtly Application Zoom always can not show web page due to webview2 process failed.

5. we know this PC have follow hotfix through sysinfo command
   [01]: KB5049622
   [02]: KB5052093
   [03]: KB5052085
   [04]: KB5052915

We do not know why this issue happend on this PC, Please give us more support.

Importance

Blocking. My app's basic functions are not working due to this issue.

Runtime Channel

Stable release (WebView2 Runtime)

Runtime Version

133.0.3065.82

SDK Version

1.0.2045.28

Framework

Win32

Operating System

Windows 11

OS Version

Windows 11 Pro(10.0.26100)

Repro steps

just running client,then reproduce every time on this PC.

Repros in Edge Browser

No, issue does not reproduce in the corresponding Edge version

Regression

No, this never worked

Last working version (if regression)

No response

[sivMSFT]

@vividand, please share the crash dump: https://github.com/MicrosoftEdge/WebView2Feedback/blob/main/diagnostics/crash.md

[vividand]

@sivMSFT
Hello.
First, webview2 process seemd exit, not crash, so maybe can not get crash dump.
And its hard to get crash dump now because this PC is in office of custom，it is not easy for us to remote his machine

But we have collect etw info during issue occurd, is ETW info useful?

[vividand]

@sivMSFT
Hello
Is there any information you can share about the revision process of this issue?

[vividand]

@sivMSFT
Hello
Our customers have been urging us to resolve this issue.
Any suggestions on how to circumvent this error?