[PD] Identify approaches to resolve conflicts

[carl0FF]

Coursework content

Consider the following types of conflict and choose one.

• A technical disagreement about how to write the code for a well-understood task.
• The manager wants you to work faster but with a smaller team by rushing.
• A competitive and ambitious person wants you to look bad so they can get a promotion instead.

Sort the following list of approaches or questions into priority and usefulness. Add your own strategies to this list.

• Don’t let your emotions control you.
• Paraphrase what the other person said, confirming your understanding and showing empathy.
• Each conflict is an opportunity.
• Find out what facts the other person knows.
• What do they want? Relatively few people have hidden agendas.
• What do you want? Assert your points clearly without being too shy.
• What is their general attitude and approach?
• What possible solutions to this conflict might exist?
• Agree on part of the solution if you can’t agree on all of it.
• Build a network of people to support your resilience and perhaps mediate the conflict.
• Communicate clearly before there is a conflict.
• Be assertive enough to make your point.
• Escalate the topic to someone more senior to arbitrate.
• Keep away from the other person and find your own solution without them.
• … add your own strategies.

Estimated time in hours

0.5

What is the purpose of this assignment?

Reflecting on your learning of last week's class about resolving conflict

How to submit

• Add your final order on a comment on this issue

[kolya-rm]

Kamino closed and cloned this issue to kolya-rm/My-Coursework-Planner

[tanibien]

Chosen Conflict: The manager wants you to work faster but with a smaller team by rushing.

Prioritized Strategies (From Most Useful to Least Useful)

1. Don’t let your emotions control you. (Essential when facing pressure; staying calm keeps the conversation professional and productive.)
2. Find out what facts the other person knows. (Understand if the manager is aware of the technical debt or risks being created by rushing.)
3. What do you want? Assert your points clearly without being too shy. (Be clear about the need for realistic deadlines to maintain quality.)
4. Paraphrase what the other person said, confirming your understanding and showing empathy. (Acknowledge the business pressure they are under: "I understand the deadline is critical for the client...")
5. What possible solutions to this conflict might exist? (Suggest alternatives like reducing the scope of the sprint or prioritizing "must-have" features.)
6. Agree on part of the solution if you can’t agree on all of it. (Agree on the deadline, but perhaps not the full feature list.)
7. Be assertive enough to make your point. (Protect the team from burnout by standing firm on work capacity.)
8. Communicate clearly before there is a conflict. (In the future, provide early warnings when resources become thin.)
9. What do they want? Relatively few people have hidden agendas. (Recognize that the manager likely just wants to meet project KPIs.)
10. Each conflict is an opportunity. (An opportunity to improve the estimation process for future tasks.)
11. What is their general attitude and approach? (Assess if the manager is being aggressive or just desperate.)
12. Build a network of people to support your resilience and perhaps mediate the conflict. (Talk to other seniors or tech leads to see if this is a company-wide issue.)
13. Escalate the topic to someone more senior to arbitrate. (Only use this if the "rushing" violates safety or core company standards.)
14. Keep away from the other person and find your own solution without them. (The least useful; ignoring a manager while on their project leads to failure.)

My Own Strategies

Data-Driven Negotiation: Use historical velocity charts or Jira data to prove what the team can realistically achieve, moving the talk from "opinions" to "facts."

Documented Risk Assessment: Create a list of potential bugs and maintenance costs that will arise from rushing, ensuring the manager signs off on the "technical debt" being created.

[hamdiheb]

Kamino cloned this issue to hamdiheb/My-Coursework-Planner

[trngdothuy]

Kamino cloned this issue to trngdothuy/My-Coursework-Planner