[spike] Paper Trail / Solar Winds logging issue

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Investigate this email we got

!image-20260513-155338.png|width=281,alt="image-20260513-155338.png"!

┆Issue is synchronized with this Jira Task

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Alfredo Medina commented from Jira:

Blocked we can’t access the Paper Trail / Solar Winds account.

While we can see the logs on Paper Trail through the Heroku plugin, we can’t access the main account to check for billing, account limits, or configs.

We have tried with the credentials stored in 1Password with no avail, and the password reset flow doesn’t seem to work, or we could have used another email that is not the one in 1Password and that’s why we don’t get the email. In fact, we can’t even find the original message (from this ticket) on the supposed email.
CC [~accountid:712020:1c9d572d-29f2-46cd-bfed-328f5b8b2c36]