Description
Your Environment
Platform: PC desktop (New Outlook), Mac, Office on the web
Host: Outlook
Office version number: All recent versions
Operating System: All OSes
Browser (if using Office on the web): All browsers
Expected behavior
Clicking the "Open" button for an add-in in Outlook should launch the actual add-in interface so users can interact with it.
Current behavior
Instead of opening the add-in, clicking "Open" merely displays a dialog with vague, unclear, and incorrect illustrations that do not help the user proceed. This behavior is confusing and does not match the expected user experience. They don't understand how to move forward and find the add-in.
Steps to reproduce
Open Outlook.
Navigate to Apps and install an add-in (or locate an installed add-in).
Click the "Open" button.
Instead of launching the add-in, a modal with unclear and unhelpful images appears, leading to confusion.
Provide additional details
This behavior is misleading because users expect to interact with the add-in after clicking "Open." Instead, they are presented with a generic and confusing introduction dialog, which does not allow them to access the add-in itself. The issue affects all add-ins, not just one specific instance.
Context
This issue makes it difficult for users to understand how to access their installed add-ins, potentially leading to frustration and reduced usage. It also contradicts the expected behavior of an "Open" button, which should launch the add-in rather than display an informational modal.
Useful logs
Screenshots:
Console errors: (N/A, but let me know if any specific logs would help)
Test file: (Not applicable, as this issue is related to Outlook UI behavior)
Activity