diff --git a/packages/openneuro-app/src/scripts/errors/errorRoute.tsx b/packages/openneuro-app/src/scripts/errors/errorRoute.tsx
index 96b560853..217e7b51a 100644
--- a/packages/openneuro-app/src/scripts/errors/errorRoute.tsx
+++ b/packages/openneuro-app/src/scripts/errors/errorRoute.tsx
@@ -15,6 +15,7 @@ function ErrorRoute() {
         <Routes>
           <Route path="github" element={<FourOThreePage />} />
           <Route path="orcid" element={<OrcidGeneral />} />
+          <Route path="orcid/unknown" element={<OrcidGeneral />} />
           <Route path="email-warning" element={<OrcidEmailWarning />} />
           <Route path="*" element={<FourOFourPage />} />
         </Routes>
diff --git a/packages/openneuro-app/src/scripts/errors/orcid/general.jsx b/packages/openneuro-app/src/scripts/errors/orcid/general.jsx
index e83b7dc95..8b8ca03c2 100644
--- a/packages/openneuro-app/src/scripts/errors/orcid/general.jsx
+++ b/packages/openneuro-app/src/scripts/errors/orcid/general.jsx
@@ -3,6 +3,18 @@ import React from "react"
 const OrcidError = () => (
   <div className="panel-heading">
     <h2>There was an issue authenticating with your ORCID account.</h2>
+    <p>
+      This may be a temporary issue, please try again later. Ensure that your
+      ORCID profile has one email address available to OpenNeuro following{" "}
+      <a href="https://docs.openneuro.org/orcid.html#enabling-trusted-access-to-emails">
+        our documentation
+      </a>{" "}
+      and try again.
+    </p>
+    <p>
+      If this issue persists, please contact support and include the ORCID
+      account you're attempting to login with.
+    </p>
   </div>
 )