diff --git a/contents/handbook/content-and-docs/docs.md b/contents/handbook/content-and-docs/docs.md index cd08f6f1221b..c393da49e640 100644 --- a/contents/handbook/content-and-docs/docs.md +++ b/contents/handbook/content-and-docs/docs.md @@ -134,6 +134,17 @@ Use the following settings: - Remove any zooming-in for clicks, as this can sometimes make videos hard to follow. - For exporting: use MP4, 720, 60 fps, and "web" quality +## Docs gardener + +Each week the content & docs crew picks someone to review the state of feedback across these channels: + +- #docs-feedback +- #content-docs-ideas +- #ask-max for questions missing content +- Zendesk tickets [where **root cause** is `documentation unclear`](https://posthoghelp.zendesk.com/agent/filters/33465387985947) + +Where appropriate and actionable, the gardener should create new issues to capture what surfaces from such feedback. This should occupy no more than 2-4 hours of effort each week. + ## FAQ ### I'm really busy, can the content team write docs for me?