🐛 Promotional offers not working since 5.25.0

[prodigel]

Describe the bug

We're attempting to update to the latest release (5.39.0), unfortunately we noticed that promotional offers don't show up anymore when users try to cancel their plan.
I checked through previous versions, it seems that it stopped working with 5.25.0, prior to that we see the promotional offers correctly.

We're using CustomerCenterView, no new configuration seems to exist to change its behavior, it looks like a bug.

Let me know if you need more info,
Thanks!

Platform

iOS

SDK version

5.25.0

SDK integration method

Swift Package Manager

StoreKit version

{"StoreKit 1 (default on versions <5.0.0. Can be enabled in versions >=5.0.0 with .with(storeKitVersion" => ".storeKit1))"}

OS version

iOS 18.6.2

Xcode version

16.2

Device and/or simulator

Device

Environment

Sandbox

How widespread is the issue

100%

Debug logs

No logs

Steps to reproduce

1. Configure promotional offers in Customer service dashboard
2. Attempt to cancel existing plan using the CustomerServiceView

Expected: Promotional offer should pop up
Actual: Keep/Cancel plan is shown directly

Other information

Additional context

[RCGitBot]

👀 We've just linked this issue to our internal tracker and notified the team. Thank you for reporting, we're checking this out!

[prodigel]

A small update on the issue:
I realized the problem comes from not having a defined feedback survey. Since it was configured prior to the latest changes, it's not obvious why it was failing, I noticed that by debugging.
I believe a safe way to handle this would be to bypass the feedback survey check if the customer center configuration was made prior to the released changes.
Furthermore it's not obvious for existing setups that a feedback survey option exists, I had to delete the existing 'Cancel' configuration and create it from scratch to see the option.

Hope that you'll find my feedback useful :)

[GuilhermeMota93]

Hey @prodigel, thanks for raising!

The team is already on it, and the #5581 PR aims to fix this 🙏