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SAP Field Service Management

This page explains how to connect SAP Field Service Management to SAP Cloud ALM to enable monitoring.

Currently, SAP Field Service Management supports the following monitoring applications:

The following video demonstrates the setup steps for Integration and Exception Monitoring for SAP Field Service Management. A textual step-by-step description of all setup steps is provided after the video on this site.

Prerequisites

You have a user with administrator authorizations on account-level.

Log on to your SAP Field Service Management account with the option "Sign In with Account"

Setup in SAP Field Service Management

By default, Integration Monitoring is disabled in SAP Field Service Management. Before you can access the data with SAP Cloud ALM, monitoring needs to be activated.

Activate Integration Monitoring for the connector you use for your company. Which connector is used depends on the product SAP Field Service Management integrates with:

  • SAP ERP or SAP Business One: ERP Connector
  • SAP S/4HANA or SAP Sales and Services Cloud: FSM Connector

  1. Log on to your main account page in SAP Field Service Management.

    Make sure to choose Sign In with Account.

  2. Choose the company name in the Companies panel.

    1. For the ERP Connector:

      1. Go to ERP Connector.
      2. Change the value for Integration Monitoring from false to true.

    2. For the FSM Connector:

      1. Go to FSM Integrations > FSM Connector.
      2. Check the box next to Integration Monitoring enabled.

Activate Integration Monitoring in SAP Field Service Management

Create OAuth Client in SAP Field Service Management

Create the OAuth credentials with client ID and client Secret:

  1. Log on to your main account page in SAP Field Service Management.

    Make sure to choose Sign In with Account.

  2. Go to the Clients section.

  3. Choose Create.

  4. Ensure the Client Authentication Method is set to CLIENT_SECRET.

  5. In the User Groups section:

    1. Find the companies for which you want to use this OAuth client.
    2. Change the value in the drop-down list to Admin (pre-configured).

  6. Choose Save.

  7. Copy the client ID and the client Secret for the next step.

Setup in SAP Cloud ALM

Create an endpoint in SAP Cloud ALM:

  1. Open the Landscape Management app from the launchpad and select your service under Services & Systems.

  2. Choose the service name or choose (Navigation) at the end of the row.

  3. On the Endpoints tab, choose Add to create a new endpoint.

  4. Enter a description.

  5. Choose the use case, for example, Integration Monitoring.

  6. Adjust the entry for Root URL. To access the backend API, choose the coresuite.com URL for your region, without any trailing path:

    • U.S.: https://us.coresuite.com
    • Germany: https://de.coresuite.com
    • EU: https://eu.coresuite.com
    • China: https://cn.coresuite.cn
    • You can find your region under the properties of the service in the Landscape Management app.

  7. Choose OAuth2ClientCredentials and enter the OAuth credentials retrieved from SAP Field Service Management:

    • Client ID: Enter the client ID.
    • Client Secret: Enter the client secret.
    • Token Service URL: https://auth.coresuite.com/api/oauth2/v1/token

Next Steps

After creating the endpoint in SAP Cloud ALM, perform the following steps to activate the monitoring use-cases: