Network Error (504) / Code 100401 during AI API call in Prompt Editor - CERT4690 Component: CA-ML-AILP

[Yeswanthkosuri]

Issue description

Issue Summary: > While working on the Practical Exam Task 1.1 in the SAP AI Launchpad (Prompt Editor), a network error occurred when attempting to run the prompt template.

Environment Details:

System ID: CERT4690

Template Name: feedback-analyzer-CERT4690

User Email: yeswanth_kosuri@srmap.edu.in

Workspace: c-aig-00001-cf-eu10

Resource Group: SAP-AIG-Certification

Error Details:

Error Code: 100401 / 100701

Status Code: 504 (Gateway Timeout)

Message: "Error occurred while calling AI API" / "Network error - Unable to connect to server"

Request ID: 4e415a34-2375-9b24-9938-7cb302a694a9

Steps to Reproduce:

Open Prompt Editor for template feedback-analyzer-CERT4690.

Populate System and User roles.

Provide input value for user_email_placeholder.

Click 'Run'.

Observed Behavior:
The system hangs for a moment and then returns a 504/Network error pop-up instead of the generated JSON output.

Feedback Type (Optional)

None

Page Title on SAP Help Portal (prefilled)

What Is SAP AI Launchpad?

Page URL on SAP Help Portal (prefilled)

https://help.sap.com/docs/ai-launchpad/sap-ai-launchpad/what-is-sap-ai-launchpad

[helenaaaaaaaaaa]

Hi, this channel is for improving documentation. You would have to contact the support team for help with an error.