Describe the bug
In general, the integration has been working fine, but while sending new accounts from SFCC to SFSC I've been intermittently getting an error around 5 times a month. One thing I've noticed is that accounts are still being created despite these errors. The accounts are created at the same time that I get the error emails.
The element where the flow fails: CREATE RECORDS: Create B2C Business Contact Record
The error I get on the SFCC side is the following: "Thu, 18 Apr 2024 23:12:58 GMT: Status 400 (Bad Request): [{"actionName":"B2CContactProcess","errors":[{"statusCode":"UNKNOWN_EXCEPTION","message":"An error occurred when executing a flow interview.","fields":[]}],"isSuccess":false,"outputValues":null,"version":1}]"
And in Service Cloud, I get this: [External] An error occurred with your "B2C Commerce: Process: Create Or Update Contact" flow
Error Occurred: This error occurred when the flow tried to create records: DUPLICATE_VALUE: duplicate value found: B2C_Customer_ID__c duplicates value on record with id: 003PY0000xxxxxxxxx. You can look up ExceptionCode values in the...
To Reproduce
Unfortunately I haven't been able to replicate this error as it happens very randomly.
Expected behavior
I shouldn't receive any error while syncing accounts from SFCC to SFSC
Screenshots
Your local environment details:
- @salesforce/cli/2.30.8 win32-x64 node-v18.18.0
Your remote environment details:
- Salesforce B2C Commerce version: v21_3
- Salesforce Core version: 59
Additional context
Describe the bug
In general, the integration has been working fine, but while sending new accounts from SFCC to SFSC I've been intermittently getting an error around 5 times a month. One thing I've noticed is that accounts are still being created despite these errors. The accounts are created at the same time that I get the error emails.
The element where the flow fails: CREATE RECORDS: Create B2C Business Contact Record
The error I get on the SFCC side is the following: "Thu, 18 Apr 2024 23:12:58 GMT: Status 400 (Bad Request): [{"actionName":"B2CContactProcess","errors":[{"statusCode":"UNKNOWN_EXCEPTION","message":"An error occurred when executing a flow interview.","fields":[]}],"isSuccess":false,"outputValues":null,"version":1}]"
And in Service Cloud, I get this: [External] An error occurred with your "B2C Commerce: Process: Create Or Update Contact" flow
Error Occurred: This error occurred when the flow tried to create records: DUPLICATE_VALUE: duplicate value found: B2C_Customer_ID__c duplicates value on record with id: 003PY0000xxxxxxxxx. You can look up ExceptionCode values in the...
To Reproduce
Unfortunately I haven't been able to replicate this error as it happens very randomly.
Expected behavior
I shouldn't receive any error while syncing accounts from SFCC to SFSC
Screenshots
Your local environment details:
Your remote environment details:
Additional context