Service Cloud Connector - Sync status

[shayunBBD]

Hello,

When I create a new cutomer in CC, the sync status is by default -None-.
I saw that it is sent to SC just if I switch the status to created.
Why? If I import 200 customers, should I change every one to synch it with SC?
There is a way maybe to set created as default value?

Thank you

[alicesong11]

Hello,

How did you create your customer? Directly in BM(business management) of CC or via the website? Try to create 1 customer via website then check if the status of customer becomes "created" automatically.

Regards

[shayunBBD]

I created via the storefront but it's still with -none-

[alicesong11]

Ok, juste try to make a purchase on storefront with the account you created then check if status changes?

[shayunBBD]

We don't have a products in our sb. I'll check that, but why should I make a purchase to synch the customer? I can't synch automatically a new customer? Maybe set created as default value? It's possible? how?

[alicesong11]

Go to the storefront and click on "nouveauté", you will find available products. Logically, when a new customer created, the customer service needs to know the customer when there is a problem with his or her order. I'm not sure about that, but try to make a purchase then check the status please

[pravngaur]

The customer status is created for me always and it gets synched in SC as well, do not think making purchase should have any effect. Could you please debug & check your cartridge path and see if the plugin-connector cartridge(if you are on SFRA) is in effect because all the relevant code is there.

What I suspect is that your base cartridge is taking precedence, therefore, connector specific things are not happening. Check please

[shayunBBD]

doesn't work :( still none

[pravngaur]

Hi Shayn, please debug and see if the plugin cartridge Account.js controller is in effect or not. Because if that code is executing, then it should be updated.

Check this and also check logs for any error.

[shayunBBD]

@pravngaur Thank you. I added breakpoint in accountCreated and handleExport functions. When I create a new customer via the storefront the code is not executing. Do you have a solution?

[shayunBBD]

What should I do to execute this code? just create a new customer from my storefront?

[shayunBBD]

When I try to create a new customer I receive this error:
ERROR PipelineCallServlet|1089026932|Sites-...-Site|Account-StartRegister|PipelineCall|obn84trqu2 custom.CRM [] SoapRequest.FetchRequest

[shayunBBD]

@pravngaur can you please help me?