Originally posted by ilCosmico June 25, 2021
[...]
Effective September 15, 2021, we will be implementing rate limits on all OBP requests beyond 1,000 pages (and 100,000 resources).
In order to protect Zendesk infrastructure and encourage a shift to cursor-based pagination (CBP), requests made beyond 1,000 pages will still be allowed, but will be limited to 10 requests per minute. This will impact how long it takes to get data with very high page offsets.
[...]
Using cursor pagination seems essential at this point. We're already seeing heavy-throttling for our use case and would benefit greatly from using this.
Discussed in Speedygeek/ZendeskApi_v2#524
Originally posted by ilCosmico June 25, 2021
[...]
Effective September 15, 2021, we will be implementing rate limits on all OBP requests beyond 1,000 pages (and 100,000 resources).
In order to protect Zendesk infrastructure and encourage a shift to cursor-based pagination (CBP), requests made beyond 1,000 pages will still be allowed, but will be limited to 10 requests per minute. This will impact how long it takes to get data with very high page offsets.
[...]
Using cursor pagination seems essential at this point. We're already seeing heavy-throttling for our use case and would benefit greatly from using this.