Description
Problem
If a conversation gets reassigned from texter to texter it is unclear who sent which message (other than looking for texts that include the texter's first name).
Solution
two options:
a. always show an avatar next to each outgoing message with the texter's avatar (first initial and a randomly assigned color, their gravatar, or uploaded profile image), then let admins and other texters click on that to see some more info about who they are
b. have a toggle-able view that shows the name of the texter and the full timestamp on each message in the conversation.
Context
Conversation review and assessment of texter's response quality should be accurate. It would be unfortunate if people were elevated or demoted based on the messages of other texters. It would also be a subtle way to encourage professional behavior for texters to see their own name next to their sent messages.