Skip to content

Customizable message tagging for Interactions responses #2117

Open
@ErikKirkstein

Description

@ErikKirkstein

Problem
Interactions responses are used to capture the most important data form a Spoke conversation, but often, responses that are "positive" may have varied Titles eg (Yes, Vote, RSVP, etc) making it challenging on the back end to collect data of all positive responders across multiple Spoke campaigns

Solution
Just like we do with canned responses, I would like to expand the ability for admins to add tags to responses in the spoke campaign that can be capture in the data reports and data warehouse.

Context
See screenshots of current Canned Responses tagging system here:

Screen Shot 2022-01-25 at 11 38 41 AM
Screen Shot 2022-01-25 at 11 38 35 AM

Metadata

Metadata

Assignees

Labels

Type

No type

Projects

No projects

Milestone

No milestone

Relationships

None yet

Development

No branches or pull requests

Issue actions