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actions.php
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<?php
session_start();
include("functions.inc.php");
if ( isset($_POST['mode']) ) {
$mode=($_POST['mode']);
if ($mode == "get_host_conf") {
print($CONF['hostname']);
}
if ($mode == "get_lang_param") {
$p=($_POST['param']);
$r=lang($p);
print($r);
}
if ($mode == "activate_login") {
$mailadr=($_POST['mailadress']);
//$query="SELECT id, fio,login,status FROM users where email='$mailadr';";
//$res = mysql_query($query) or die(mysql_error());
$stmt = $dbConnection->prepare('SELECT id, fio,login,status FROM users where email=:mailadr');
$stmt->execute(array(':mailadr' => $mailadr));
$r = $stmt->fetchAll();
if (!empty($r)) {
//foreach($res as $row) {
//if(mysql_num_rows($res)>0) {
//$r= mysql_fetch_assoc( $res );
if ($r['status'] == "0") {
$l=$r['login'];
$fio=$r['fio'];
$id=$r['id'];
$pass=randomPassword();
mailtoactivate($l, $mailadr, $pass);
mailtoactivate_admin($l, $mailadr, $pass);
$npass=md5($pass);
$query_update_client= "update users set pass='$npass', status='1' where id='$id'";
mysql_query ( $query_update_client )or die(mysql_error());
?>
<div class="alert alert-success">
<center><?=lang('CREATE_ACC_success');?>
</center>
</div>
<?php
}
else if ($r['status'] == "1") {
?>
<div class="alert alert-danger">
<center><?=lang('CREATE_ACC_already');?>
</center>
</div>
<?php
}
}
else {
?>
<div class="alert alert-danger">
<center><?=lang('CREATE_ACC_error');?>
</center>
</div>
<?php
}
?>
<center><img src="img/help-desk-icon.png"><h2 class="text-muted"><?=lang('MAIN_TITLE');?></h2><small class="text-muted"><?=lang('AUTH_USER');?></small></center><br>
<input type="text" name="login" autocomplete="off" class="form-control" placeholder="<?=lang('login');?>">
<input type="password" name="password" class="form-control" placeholder="<?=lang('pass');?>">
<div style="padding-left:75px;">
<div class="checkbox">
<label>
<input id="mc" name="remember_me" value="1" type="checkbox"> <?=lang('remember_me');?>
</label>
</div>
</div>
<?php if ($va == 'error') { ?>
<div class="alert alert-danger">
<center><?=lang('error_auth');?></center>
</div> <?php } ?>
<input type="hidden" name="req_url" value="/index.php">
<button class="btn btn-lg btn-primary btn-block"> <i class="fa fa-sign-in"></i> <?=lang('log_in');?></button>
<!hr style=" margin: 10px; ">
<small>
<center style=" margin-bottom: -20px; "><br><a href="#" id="show_activate_form"><?=lang('first_in_auth');?>.</a>
</center>
</small>
<?php
}
if ($mode == "activate_login_form") {
?>
<center><img src="img/help-desk-icon.png"><h2 class="text-muted"><?=lang('MAIN_TITLE');?></h2><small class="text-danger"><?=lang('user_auth');?></small></center><br>
<input type="text" id="mailadress" name="login" autocomplete="off" class="form-control" placeholder="<?=lang('work_mail');?>">
<p class="help-block"><small><?=lang('work_mail_ph');?></small></p>
<div style="padding-left:75px;">
</div>
<br>
<button id="do_activate" type="submit" class="btn btn-lg btn-success btn-block"> <i class="fa fa-check-circle-o"></i> <?=lang('action_auth');?></button>
<?php
}
if (validate_user($_SESSION['helpdesk_user_id'], $_SESSION['code'])) {
if ($mode == "get_list_notes") {
$userid=$_SESSION['helpdesk_user_id'];
$stmt = $dbConnection->prepare('SELECT id, hashname, message from notes where user_id=:userid order by dt DESC');
$stmt->execute(array(':userid' => $userid));
$res = $stmt->fetchAll();
?>
<table class="table table-hover" style="margin-bottom: 0px; margin-bottom: 0px;" id="table_list">
<?php
if (empty($res)) {
echo lang('empty');
}
else if (!empty($res)) {
foreach($res as $row) {
$t_msg=cutstr_ret(strip_tags($row['message']));
if (strlen($t_msg) < 2){$t_msg="<em>".lang('NOTES_single')."</em>";}
?>
<tr class="tr_<?=$row['id'];?>"><td style="width:90%"><a style=" cursor: pointer; " id="to_notes" value="<?=$row['hashname'];?>"><?=$t_msg;?></a></td><td><button id="del_notes" value="<?=$row['hashname'];?>" type="button" class="btn btn-default btn-xs"><i class="glyphicon glyphicon-trash"></i></button></td></tr>
<?php
}
?></table><?php
}
}
if ($mode == "check_login") {
$l=$_POST['login'];
if (validate_exist_login($l) == true) {$r['check_login_status']=true;}
else if (validate_exist_login($l) == false) {$r['check_login_status']=false;}
$row_set[] = $r;
echo json_encode($row_set);
}
if ($mode == "save_notes") {
$noteid=($_POST['hn']);
$message=($_POST['msg']);
$message = str_replace("\r\n", "\n", $message);
$message = str_replace("\r", "\n", $message);
$message = str_replace(" ", " ", $message);
$stmt = $dbConnection->prepare('update notes set message=:message, dt=now() where hashname=:noteid');
$stmt->execute(array(':message' => $message, ':noteid' => $noteid));
print_r ($_POST['msg']);
}
if ($mode == "get_first_note") {
$noteid=($_POST['hn']);
$uid=$_SESSION['helpdesk_user_id'];
$stmt = $dbConnection->prepare('select hashname, message from notes where user_id=:uid order by dt DESC limit 1');
$stmt->execute(array(':uid' => $uid));
$res = $stmt->fetchAll();
if (empty($res)) {
echo "no";
}
else if (!empty($res)) {
foreach($res as $row) {
echo $row['message'];
}
}
}
if ($mode == "get_notes") {
$noteid=($_POST['hn']);
$stmt = $dbConnection->prepare('select hashname, message from notes where hashname=:noteid');
$stmt->execute(array(':noteid' => $noteid));
$res = $stmt->fetchAll();
foreach($res as $row) {
echo $row['message'];
}
}
if ($mode == "del_notes") {
$noteid=($_POST['nid']);
$stmt = $dbConnection->prepare('delete from notes where hashname=:noteid');
$stmt->execute(array(':noteid' => $noteid));
}
if ($mode == "create_notes") {
$uid=$_SESSION['helpdesk_user_id'];
$hn=md5(time());
$stmt = $dbConnection->prepare('insert into notes (message, hashname, user_id, dt) values (:nr, :hn, :uid, now())');
$stmt->execute(array(':nr' => 'new record', ':hn'=> $hn, ':uid'=>$uid));
echo $hn;
}
if ($mode == "find_client") {
$term = trim(strip_tags(($_POST['name'])));
$stmt = $dbConnection->prepare('SELECT id FROM clients WHERE (fio LIKE :term) or (login LIKE :term2) or (tel LIKE :term3) limit 1');
$stmt->execute(array(':term' => '%'.$term.'%',':term2' => '%'.$term.'%',':term3' => '%'.$term.'%'));
$res1 = $stmt->fetchAll();
if (!empty($res1)) {
foreach ($res1 as $row) {
$r['res']=true;
$r['p']=$row['id'];
}
}
if (empty($res1)) {
$r['res']=false;
//user priv to add client in new ticket
$pa=get_user_val('priv_add_client');
if ($pa == 1) {$r['priv']=true;}
if ($pa == 0) {$r['priv']=false;}
$r['msg_error']="<div class=\"alert alert-danger alert-dismissible\" role=\"alert\">
<button type=\"button\" class=\"close\" data-dismiss=\"alert\"><span aria-hidden=\"true\">×</span><span class=\"sr-only\">Close</span></button>
".lang('TICKET_error_msg')."
</div>";
}
$row_set[] = $r;
echo json_encode($row_set);
}
if ($mode == "get_client_from_new_t") {
if (isset($_POST['get_client_info'])) {
$client_id=($_POST['get_client_info']);
get_client_info($client_id);
}
if (isset($_POST['new_client_info'])) {
$fio=($_POST['new_client_info']);
$u_l=($_POST['new_client_login']);
?>
<div id="" class="alert alert-warning alert-dismissable" style="padding: 5px; margin-bottom: 10px;">
<button style="right: 0px;" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
<small>
<?=lang('msg_created_new_user');?> <br></small>
</div>
<div class="panel panel-success" id="user_info" style="display: block;">
<div class="panel-body">
<div class="panel-heading">
<h4 class="panel-title"><i class="fa fa-user"></i> <?=lang('WORKER_TITLE');?></h4>
</div>
<div class="panel-body">
<table class="table ">
<tbody>
<tr>
<td style=" width: 30px; "><small><?=lang('WORKER_fio');?>:</small></td>
<td><small>
<a href="#" id="username" data-type="text" data-pk="1" data-title="Enter username"><?=$fio?></a>
</small>
</td>
</tr>
<tr>
<td style=" width: 30px; "><small><?=lang('WORKER_login');?>:</small></td>
<td><small><a href="#" id="new_login" data-type="text" data-pk="1" data-title="Enter username"><?=$u_l?></a></small></td>
</tr>
<tr>
<td style=" width: 30px; "><small><?=lang('WORKER_posada');?>:</small></td>
<td><small><a href="#" id="new_posada" data-type="select" data-source="<?=$CONF['hostname'];?>/inc/json.php?posada" data-pk="1" data-title="<?=lang('WORKER_posada');?>"></a></small></td>
</tr>
<tr>
<td style=" width: 30px; "><small><?=lang('WORKER_unit');?>:</small></td>
<td><small><a href="#" id="new_unit" data-type="select" data-source="<?=$CONF['hostname'];?>/inc/json.php?units" data-pk="1" data-title="<?=lang('NEW_to_unit');?>"></a></small></td>
</tr>
<tr>
<td style=" width: 30px; "><small><?=lang('WORKER_tel');?>:</small></td>
<td><small><a href="#" id="new_tel" data-type="text" data-pk="1" data-title="Enter username"></a></small></td>
</tr>
<tr>
<td style=" width: 30px; "><small><?=lang('WORKER_room');?>:</small></td>
<td><small><a href="#" id="new_adr" data-type="text" data-pk="1" data-title="Enter username"></a></small></td>
</tr>
<tr>
<td style=" width: 30px; "><small><?=lang('WORKER_mail');?>:</small></td>
<td><small><a href="#" id="new_mail" data-type="text" data-pk="1" data-title="Enter username"></a></small></td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<?php
}
}
if ($mode == "get_unit_id") {
$uid=($_POST['uid']);
$u=unit_of_user($uid);
$units = explode(",", $u);
echo $units[0];
}
if ($mode == "get_ticket_body") {
}
if ($mode == "update_dashboard_labels") {
$results[] = array(
'a' => get_total_tickets_free(),
'b' => get_total_tickets_lock(),
'c' => get_total_tickets_out_and_success()
);
print json_encode($results);
}
if ($mode == "update_list_labels") {
$newt=get_total_tickets_free();
if ($newt != 0) {
$newtickets="(".$newt.")";
}
if ($newt == 0) {
$newtickets="";
}
$outt=get_total_tickets_out_and_success();
if ($outt != 0) {
$out_tickets="(".$outt.")";
}
if ($outt == 0) {
$out_tickets="";
}
$results[] = array(
'in' => $newtickets,
'out' => $out_tickets
);
print json_encode($results);
}
if ($mode == "check_update_one") {
$lu=($_POST['last_update']);
$ticket_id=($_POST['id']);
$stmt = $dbConnection->prepare('SELECT last_update,hash_name FROM tickets where id=:ticket_id');
$stmt->execute(array(':ticket_id' => $ticket_id));
$fio = $stmt->fetch(PDO::FETCH_ASSOC);
$db_lu=$fio['last_update'];
$db_hn=$fio['hash_name'];
$at=get_last_action_type($ticket_id);
if (strtotime($db_lu) > strtotime($lu)) {
if ($at == 'comment') {$todo="comment";
} else { $todo="update";}}
if (strtotime($db_lu) <= strtotime($lu)) {$todo= "no";}
$results[] = array(
'type' => $todo,
'time' => $db_lu,
'hash' => $db_hn
);
print json_encode($results);
}
if ($mode == "get_users_list") {
$idzz=($_POST['unit']);
$stmt = $dbConnection->prepare('SELECT fio, id, unit FROM users where id != 1 and status =1');
$stmt->execute();
$result = $stmt->fetchAll();
foreach($result as $row) {
$un=$row['fio'];
$ud=(int)$row['id'];
$u=explode(",",$row['unit']);
if (in_array($idzz, $u)) {
if (get_user_status_text($ud) == "online") {$s="status-online-icon";}
else if (get_user_status_text($ud) == "offline") {$s="status-offline-icon";}
$results[] = array(
'name' => nameshort($un),
'stat' =>$s,
'co' => $ud
);
}
}
print json_encode($results);
}
if ($mode == "edit_helper") {
$hn=($_POST['hn']);
$stmt = $dbConnection->prepare('select id, user_init_id, unit_to_id, dt, title, message, hashname from helper where hashname=:hn');
$stmt->execute(array(':hn' => $hn));
$fio = $stmt->fetch(PDO::FETCH_ASSOC);
$u=$fio['unit_to_id'];
?>
<form class="form-horizontal" role="form">
<div class="form-group">
<label for="u" class="col-md-2 control-label"><small><?=lang('NEW_to');?>: </small></label>
<div class="col-md-6">
<select data-placeholder="<?=lang('NEW_to_unit');?>" class="chosen-select form-control" id="u" name="unit_id" multiple>
<option value="0"><?=lang('HELP_all');?></option>
<?php
$u=explode(",", $u);
$stmt = $dbConnection->prepare('SELECT name as label, id as value FROM deps');
$stmt->execute();
$result = $stmt->fetchAll();
foreach($result as $row) {
$row['label']=$row['label'];
$row['value']=(int)$row['value'];
$opt_sel='';
foreach ($u as $val) {
if ($val== $row['value']) {$opt_sel="selected";}
}
?>
<option <?=$opt_sel;?> value="<?=$row['value']?>"><?=$row['label']?></option>
<?php
//
}
?>
</select>
</div>
</div>
<div class="">
<div class="">
<div class="form-group">
<label for="t" class="col-sm-2 control-label"><small><?=lang('HELP_desc');?>: </small></label>
<div class="col-sm-10">
<input type="text" name="fio" class="form-control input-sm" id="t" placeholder="<?=lang('HELP_desc');?>" value="<?=$fio['title'];?>">
</div>
</div></div>
<div class="form-group">
<label for="t2" class="col-sm-2 control-label"><small><?=lang('HELP_do');?>: </small></label>
<div class="col-sm-10">
<div id="summernote_help"><?=$fio['message'];?></div>
</div>
<div class="col-md-12"><hr></div>
<div class="col-md-2"></div>
<div class="col-md-10">
<div class="btn-group btn-group-justified">
<div class="btn-group">
<button id="do_save_help" value="<?=$hn?>" class="btn btn-success" type="submit"><i class="fa fa-check-circle-o"></i> <?=lang('HELP_save');?></button>
</div>
<div class="btn-group">
<a href="helper" class="btn btn-default" type="submit"><i class="fa fa-reply"></i> <?=lang('HELP_back');?></a>
</div>
</div>
</div>
</form>
<?php
}
if ($mode == "create_helper") {
?>
<form class="form-horizontal" role="form">
<div class="form-group">
<label for="u" class="col-md-2 control-label"><small><?=lang('NEW_to');?>: </small></label>
<div class="col-md-6">
<select style="height: 34px;" data-placeholder="<?=lang('NEW_to_unit');?>" class="chosen-select form-control" id="u" name="unit_id" multiple>
<option value="0"><?=lang('HELP_all');?></option>
<?php
$stmt = $dbConnection->prepare('SELECT name as label, id as value FROM deps where id !=:n AND status=:s');
$stmt->execute(array(':n' => '0',':s' => '1'));
$result = $stmt->fetchAll();
foreach($result as $row) {
$row['label']=$row['label'];
$row['value']=(int)$row['value'];
?>
<option value="<?=$row['value']?>"><?=$row['label']?></option>
<?php
}
?>
</select>
</div>
</div>
<div class="">
<div class="">
<div class="form-group">
<label for="t" class="col-sm-2 control-label"><small><?=lang('HELP_desc');?>: </small></label>
<div class="col-sm-10">
<input type="text" name="fio" class="form-control input-sm" id="t" placeholder="<?=lang('HELP_desc');?>">
</div>
</div></div>
<div class="form-group">
<label for="t2" class="col-sm-2 control-label"><small><?=lang('HELP_do');?>: </small></label>
<div class="col-sm-10">
<div id="summernote_help"></div>
</div>
<div class="col-md-12"><hr></div>
<div class="col-md-2"></div>
<div class="col-md-10">
<div class="btn-group btn-group-justified">
<div class="btn-group">
<button id="do_create_help" class="btn btn-success" type="submit"><i class="fa fa-check-circle-o"></i> <?=lang('HELP_create');?></button>
</div>
<div class="btn-group">
<a href="helper" class="btn btn-default" type="submit"><i class="fa fa-reply"></i> <?=lang('HELP_back');?></a>
</div>
</div>
</div>
</form>
<?php
}
if ($mode == "find_help") {
$t=($_POST['t']);
$user_id=id_of_user($_SESSION['helpdesk_user_login']);
$unit_user=unit_of_user($user_id);
$priv_val=priv_status($user_id);
$units = explode(",", $unit_user);
array_push($units,"0");
$stmt = $dbConnection->prepare("SELECT
id, user_init_id, unit_to_id, dt, title, message, hashname
from helper where title like :t or message like :t2
order by dt desc");
$stmt->execute(array(':t' => '%'.$t.'%',':t2' => '%'.$t.'%'));
$result = $stmt->fetchAll();
foreach($result as $row) {
$unit2id = explode(",", $row['unit_to_id']);
$diff = array_intersect($units, $unit2id);
$priv_h="no";
if ($priv_val == 1) {
if (($diff) || ($user_id==$row['user_init_id'])) {$ac= "ok";}
if ($user_id==$row['user_init_id']) {$priv_h="yes";}
}
else if ($priv_val == 0) {
$ac= "ok";
if ($user_id==$row['user_init_id']) {$priv_h="yes";}
}
else if ($priv_val == 2) {
$ac= "ok";
$priv_h="yes";
}
if ($ac == "ok") {
?>
<h5 style=" margin-bottom: 5px; "><i class="fa fa-file-text-o"></i> <a href="helper?h=<?=$row['hashname'];?>"><?=$row['title'];?></a> <small>(<?=lang('DASHBOARD_author');?>: <?=nameshort(name_of_user_ret($row['user_init_id']));?>)<?php if ($priv_h== "yes") { echo "
<div class=\"btn-group\">
<button id=\"edit_helper\" value=\"".$row['hashname']."\" type=\"button\" class=\"btn btn-default btn-xs\"><i class=\"fa fa-pencil\"></i></button>
<button id=\"del_helper\" value=\"".$row['hashname']."\"type=\"button\" class=\"btn btn-default btn-xs\"><i class=\"fa fa-trash-o\"></i></button>
</div>
"; } ?></small></h5>
<p style=" margin-bottom: 30px; "><small><?=cutstr_help_ret(strip_tags($row['message']));?>
</small>
</p><hr>
<?php
}
}
}
if ($mode == "del_help") {
$hn=($_POST['hn']);
$stmt = $dbConnection->prepare('delete from helper where hashname=:hn');
$stmt->execute(array(':hn' => $hn));
}
if ($mode == "list_help") {
$user_id=id_of_user($_SESSION['helpdesk_user_login']);
$unit_user=unit_of_user($user_id);
$priv_val=priv_status($user_id);
$units = explode(",", $unit_user);
array_push($units,"0");
$stmt = $dbConnection->prepare('SELECT
id, user_init_id, unit_to_id, dt, title, message, hashname
from helper
order by dt desc');
$stmt->execute();
$result = $stmt->fetchAll();
if(empty($result)) {
?>
<div class="jumbotron">
<p> </p><center><?=lang('MSG_no_records');?></center><p></p>
</div>
<?php
}
else if(!empty($result)) {
foreach($result as $row)
{
$unit2id = explode(",", $row['unit_to_id']);
$diff = array_intersect($units, $unit2id);
$priv_h="no";
if ($priv_val == 1) {
if (($diff) || ($user_id==$row['user_init_id'])) {$ac= "ok";}
if ($user_id==$row['user_init_id']) {$priv_h="yes";}
}
else if ($priv_val == 0) {
$ac= "ok";
if ($user_id==$row['user_init_id']) {$priv_h="yes";}
}
else if ($priv_val == 2) {
$ac= "ok";
$priv_h="yes";
}
if ($ac == "ok") {
?>
<h5 style=" margin-bottom: 5px; "><i class="fa fa-file-text-o"></i> <a href="helper?h=<?=$row['hashname'];?>"><?=$row['title'];?></a> <small>(<?=lang('DASHBOARD_author');?>: <?=nameshort(name_of_user_ret($row['user_init_id']));?>)<?php if ($priv_h== "yes") { echo "
<div class=\"btn-group\">
<button id=\"edit_helper\" value=\"".$row['hashname']."\" type=\"button\" class=\"btn btn-default btn-xs\"><i class=\"fa fa-pencil\"></i></button>
<button id=\"del_helper\" value=\"".$row['hashname']."\"type=\"button\" class=\"btn btn-default btn-xs\"><i class=\"fa fa-trash-o\"></i></button>
</div>
"; } ?></small></h5>
<p style=" margin-bottom: 30px; "><small><?=cutstr_help_ret(strip_tags($row['message']));?>
</small>
</p>
<hr>
<?php
}
}
}
}
///////
if ($mode == "do_save_help") {
$u=$_POST['u'];
$beats = implode(',', $u);
$hn=($_POST['hn']);
$t=($_POST['t']);
$user_id_z=$_SESSION['helpdesk_user_id'];
$message=($_POST['msg']);
$message = str_replace("\r\n", "\n", $message);
$message = str_replace("\r", "\n", $message);
$message = str_replace(" ", " ", $message);
$stmt = $dbConnection->prepare('update helper set user_init_id=:user_id_z, unit_to_id=:beats, dt=now(), title=:t, message=:message where hashname=:hn');
$stmt->execute(array(':hn' => $hn, ':user_id_z'=>$user_id_z, ':beats'=>$beats, ':t'=>$t, ':message'=>$message));
}
if ($mode == "do_create_help") {
$u=$_POST['u'];
$beats = implode(',', $u);
$t=($_POST['t']);
$user_id_z=$_SESSION['helpdesk_user_id'];
$hn=md5(time());
$message=($_POST['msg']);
$message = str_replace("\r\n", "\n", $message);
$message = str_replace("\r", "\n", $message);
$message = str_replace(" ", " ", $message);
$stmt = $dbConnection->prepare('insert into helper (hashname, user_init_id,unit_to_id, dt, title,message) values
(:hn,:user_id_z,:beats, now(), :t,:message)');
$stmt->execute(array(':hn' => $hn, ':user_id_z'=>$user_id_z, ':beats'=>$beats, ':t'=>$t, ':message'=>$message));
}
if ($mode == "dashboard_t") {
$page=1;
$perpage='5';
if (isset($_POST['p'])) {
$perpage=$_POST['p'];
}
$start_pos = ($page - 1) * $perpage;
$user_id=id_of_user($_SESSION['helpdesk_user_login']);
$unit_user=unit_of_user($user_id);
$priv_val=priv_status($user_id);
$units = explode(",", $unit_user);
$units = implode("', '", $units);
$ee=explode(",", $unit_user);
foreach($ee as $key=>$value) {$in_query = $in_query . ' :val_' . $key . ', '; }
$in_query = substr($in_query, 0, -2);
foreach ($ee as $key=>$value) { $vv[":val_" . $key]=$value;}
if ($priv_val == 0) {
$stmt = $dbConnection->prepare('SELECT
id, user_init_id, user_to_id, date_create, subj, msg, client_id, unit_id, status, hash_name, is_read, lock_by, ok_by, prio, last_update
from tickets
where unit_id IN ('.$in_query.') and arch=:n
order by ok_by asc, prio desc, id desc
limit :start_pos, :perpage');
$paramss=array(':n' => '0', ':start_pos'=>$start_pos, ':perpage'=>$perpage);
$stmt->execute(array_merge($vv,$paramss));
$results = $stmt->fetchAll();
}
else if ($priv_val == 1) {
$stmt = $dbConnection->prepare('SELECT
id, user_init_id, user_to_id, date_create, subj, msg, client_id, unit_id, status, hash_name, is_read, lock_by, ok_by, prio, last_update
from tickets
where ((user_to_id=:user_id and arch=:n) or
(user_to_id=:n1 and unit_id IN ('.$in_query.') and arch=:n2))
order by ok_by asc, prio desc, id desc
limit :start_pos, :perpage');
$paramss=array(':n' => '0',':start_pos'=>$start_pos, ':perpage'=>$perpage, ':user_id'=>$user_id,':n1' => '0',':n2' => '0');
$stmt->execute(array_merge($vv,$paramss));
$results = $stmt->fetchAll();
}
else if ($priv_val == 2) {
$stmt = $dbConnection->prepare('SELECT
id, user_init_id, user_to_id, date_create, subj, msg, client_id, unit_id, status, hash_name, is_read, lock_by, ok_by, prio, last_update
from tickets
where arch=:n
order by ok_by asc, prio desc, id desc
limit :start_pos, :perpage');
$stmt->execute(array(':n' => '0',':start_pos'=>$start_pos, ':perpage'=>$perpage));
$results = $stmt->fetchAll();
}
$aha=get_total_pages('dashboard', $user_id);
if ($aha == "0") {
?>
<div id="spinner" class="well well-large well-transparent lead">
<center>
<?=lang('MSG_no_records');?>
</center>
</div>
<?php } if ($aha <> "0") {