docs: add support guide

Author: aaronlab

SUPPORT.md

@@ -0,0 +1,53 @@
+# Support
+
+BrowserTrace is early open-source software. The best support path depends on
+what you need.
+
+## Questions and Launch Feedback
+
+Use the launch discussion:
+
+https://github.com/aaronlab/browsertrace/discussions/6
+
+Good topics:
+
+- Which browser-agent stack you use.
+- What failed run was painful to debug.
+- What trace data you wish BrowserTrace captured.
+- Whether portable HTML exports are enough for your team.
+
+## Bugs
+
+Open a bug report:
+
+https://github.com/aaronlab/browsertrace/issues/new?template=bug_report.yml
+
+Please include:
+
+- BrowserTrace version.
+- Python version.
+- Agent/browser stack.
+- Reproduction steps.
+- Exported trace or `browsertrace show <id>` output if it is safe to share.
+
+## Feature and Integration Requests
+
+Open a feature request:
+
+https://github.com/aaronlab/browsertrace/issues/new?template=feature_request.yml
+
+Open an integration request:
+
+https://github.com/aaronlab/browsertrace/issues/new?template=integration_request.yml
+
+Current roadmap:
+
+https://github.com/aaronlab/browsertrace/milestone/1
+
+## Security
+
+Do not post secrets, private screenshots, customer data, cookies, tokens, or
+private prompts in public issues.
+
+See `SECURITY.md` for security reporting guidance.
+