ServiceNow-n8n-Integration-Demo/workflow.json at main · abarthe/ServiceNow-n8n-Integration-Demo · GitHub

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{
  "name": "HubSpot Lead to ServiceNow CSM Ticket",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "lead-webhook",
        "options": {}
      },
      "name": "Webhook Trigger",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 1,
      "position": [100, 300],
      "notes": "Receives JSON payload from HubSpot/CRM"
    },
    {
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{$json[\"body\"][\"priority\"]}}",
              "value2": "high"
            }
          ]
        }
      },
      "name": "Check Priority",
      "type": "n8n-nodes-base.if",
      "typeVersion": 1,
      "position": [300, 300],
      "notes": "Filters only High Priority leads"
    },
    {
      "parameters": {
        "authentication": "basicAuth",
        "requestMethod": "POST",
        "url": "https://dev12345.service-now.com/api/now/table/incident",
        "options": {},
        "bodyParametersUi": {
          "parameter": [
            {
              "name": "short_description",
              "value": "VIP Lead Issue: {{$json[\"body\"][\"message\"]}}"
            },
            {
              "name": "urgency",
              "value": "1"
            },
            {
              "name": "caller_id",
              "value": "={{$json[\"body\"][\"email\"]}}"
            }
          ]
        }
      },
      "name": "Create SN Ticket",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 1,
      "position": [500, 200],
      "notes": "POST request to ServiceNow REST API"
    },
    {
      "parameters": {
        "channel": "sales-alerts",
        "text": "⚠️ New Critical Ticket Created for VIP Lead: {{$json[\"body\"][\"email\"]}}"
      },
      "name": "Slack Alert",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 1,
      "position": [700, 200]
    }
  ],
  "connections": {
    "Webhook Trigger": {
      "main": [
        [{"node": "Check Priority", "type": "main", "index": 0}]
      ]
    },
    "Check Priority": {
      "main": [
        [{"node": "Create SN Ticket", "type": "main", "index": 0}]
      ]
    },
    "Create SN Ticket": {
      "main": [
        [{"node": "Slack Alert", "type": "main", "index": 0}]
      ]
    }
  }
}