links/ajm-2025-issues.html at main · abbyjane-dev/links · GitHub

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  <title>Abby Jane Morton – CV</title>
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  <meta name="description" content="Curriculum vitae for Abby Jane Morton.">
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<main class="cv">

    <header class="cv-header">
    <h1 class="cv-name">Abby Jane Morton</h1>

    <p class="cv-line">
        <a href="https://links.cloverdalelane.com" target="_blank" rel="noopener">
        links.cloverdalelane.com
        </a>
    </p>

    <p class="cv-line">
        <a href="https://github.com/abigailmorton" target="_blank" rel="noopener">
        github.com/abigailmorton
        </a>
    </p>

    <p class="cv-line">
        Citizenship: United States &nbsp;|&nbsp; Open to relocation
    </p>
    </header>


  <section id="profile">
    <h2>Profile</h2>
    <p>
      Senior higher education technology specialist with 20+ years' experience at the intersection
      of registrar operations and enterprise systems. Expert in student information systems,
      degree audit platforms, and academic data workflows, with a strong record of supporting
      institutions through complex change, integrations, and system implementations. Comfortable
      working in international, distributed environments and with cross-functional technical and
      functional teams.
    </p>
  </section>

  <section id="key-competencies">
    <h2>Key Competencies</h2>
    <ul>
      <li><strong>Student Information Systems:</strong> Ellucian Banner (Student), Degree Works, PeopleSoft Campus Solutions</li>
      <li><strong>Degree Audit &amp; Curriculum Modelling:</strong> Degree Works Scribe, catalog configuration, exceptions, automation</li>
      <li><strong>Data &amp; Databases:</strong> SQL, PL/SQL, Oracle, PostgreSQL; data quality, extracts, reporting</li>
      <li><strong>Integrations &amp; APIs:</strong> Degree Works APIs, Banner CPoS, SIS–LMS and SIS–downstream integrations</li>
      <li><strong>Process &amp; Governance:</strong> graduation and degree awarding, commencement, study administration workflows</li>
      <li><strong>Collaboration:</strong> close work with IT, faculty, registrars, institutional research and external vendors</li>
      <li><strong>Support &amp; Consultancy:</strong> Tier-3 product support, technical troubleshooting, implementation best practice</li>
      <li><strong>Methods:</strong> requirements analysis, functional testing, documentation, training</li>
    </ul>
  </section>

  <section id="experience">
    <h2>Professional Experience</h2>

    <article class="role">
      <h3>Senior Product Support Analyst – Degree Works</h3>
      <p><em>Ellucian, Remote (USA) | 2016–2025</em></p>
      <ul>
        <li>Provided Tier-3 support for global higher-education customers using the Degree Works degree audit system, resolving complex functional, technical and data issues.</li>
        <li>Analysed logs, configuration and database structures (Oracle and PostgreSQL) to troubleshoot problems across applications, integrations and infrastructure.</li>
        <li>Worked with Degree Works APIs and Banner Course Program of Study (CPoS) integrations, as well as data extracts from Banner and other SIS platforms.</li>
        <li>Read and interpreted product source code where needed to understand defects and edge cases.</li>
        <li>Wrote efficient SQL and PL/SQL for diagnostics, reporting and data correction.</li>
        <li>Collaborated closely with development teams to document and reproduce defects, and with other Ellucian product teams (Banner Student &amp; A/R, CRM Advise, Ellucian Experience) on cross-product integrations.</li>
        <li>Created knowledge base content and guidance for colleagues and customers; managed expectations through clear, timely communication in ServiceNow.</li>
      </ul>
    </article>

    <article class="role">
      <h3>Assistant University Registrar</h3>
      <p><em>Office of the University Registrar, The University of Alabama | 2013–2016</em></p>
      <ul>
        <li>Led the commencement and degree certification area, including three university-wide ceremonies per year.</li>
        <li>Managed electronic degree application and awarding processes using Banner workflows and Degree Works.</li>
        <li>Maintained security and configuration for Degree Works and graduation workflows; coordinated college-level registrars in the awarding process.</li>
        <li>Oversaw diploma and transcript authentication processes and coordination with external vendors.</li>
        <li>Developed SQL-based reporting from Degree Works and related databases for university leadership.</li>
        <li>Acted as liaison between the Registrar’s Office, central IT and Ellucian on graduation, Degree Works and study-administration topics.</li>
      </ul>
    </article>

    <article class="role">
      <h3>Degree Works Technical Specialist</h3>
      <p><em>Office of the University Registrar, The University of Alabama | 2011–2013</em></p>
      <ul>
        <li>Managed day-to-day operations of the Degree Works degree audit system.</li>
        <li>Modelled degree requirements using Scribe for undergraduate and graduate programmes; updated requirements for new catalogues.</li>
        <li>Coordinated Degree Works usage for auto-awarding of degrees and related reporting.</li>
        <li>Trained faculty, staff and students in use of Degree Works; performed functional testing during upgrades.</li>
        <li>Evaluated and processed exceptions for university and general education requirements; liaised with Ellucian to resolve defects and suggest product improvements.</li>
      </ul>
    </article>

    <article class="role">
      <h3>Consultant (Degree Works)</h3>
      <p><em>VB Consulting | 2013–2015 (part-time alongside university role)</em></p>
      <ul>
        <li>Served as lead scriber for multiple community colleges, converting catalog requirements into Degree Works Scribe blocks.</li>
        <li>Advised client institutions on best practices for implementation, configuration and maintenance of Degree Works.</li>
        <li>Met regularly with client stakeholders to review progress, answer functional questions and adjust priorities.</li>
        <li>Provided basic reporting support using Degree Works Curriculum Planning Assistant and database extracts.</li>
      </ul>
    </article>

    <article class="role">
      <h3>Associate Registrar for Technology</h3>
      <p><em>Office of the University Registrar, West Virginia University | 2010–2011</em></p>
      <ul>
        <li>Led the technology portfolio for the Registrar’s Office, including implementation of the first online degree audit (Degree Works) and online graduation application via Self-Service Banner.</li>
        <li>Acted as primary contact with central IT for student systems, particularly Banner and Degree Works.</li>
        <li>Developed reporting from the Banner reporting instance using SQL, and coordinated data reporting with Institutional Research.</li>
        <li>Implemented Banner Workflow-based approvals for graduation applications.</li>
        <li>Held overall responsibility for the Banner Student module, including validation tables and upgrade testing.</li>
      </ul>
    </article>

    <article class="role">
      <h3>Acting University Registrar (Senior Associate Registrar)</h3>
      <p><em>Office of the Registrar, University of Maryland, Baltimore County | 2008–2010</em></p>
      <ul>
        <li>Provided leadership for the Registrar’s Office and 24 full-time staff.</li>
        <li>Oversaw implementation of PeopleSoft Student Administration, including migration and validation of data from the legacy SIS.</li>
        <li>Led the introduction of prerequisite checking for course registration and implementation of degree audit reports in PeopleSoft.</li>
        <li>Managed production of the schedule of classes and classroom utilisation, re-engineering campus use of room-scheduling software in connection with PeopleSoft.</li>
        <li>Ensured compliance with university, state and federal regulations in academic records and reporting.</li>
      </ul>
    </article>

    <article class="role">
      <h3>Academic Scheduling Coordinator</h3>
      <p><em>Office of the University Registrar, The University of Alabama | 2006–2008</em></p>
      <ul>
        <li>Liaised with colleges and departments on course scheduling and catalog maintenance.</li>
        <li>Implemented the Ad Astra room scheduling system and developed university-wide scheduling policy.</li>
        <li>Managed core curriculum attributes, prerequisites, co-requisites and restrictions in the student system.</li>
        <li>Produced classroom utilisation reporting and supported faculty with grade submission.</li>
        <li>Assisted with transfer articulation, data clean-up for Banner implementation, and coordination of scheduling for new student orientation.</li>
      </ul>
    </article>

  </section>

  <section id="education">
    <h2>Education</h2>

    <article class="degree">
      <h3>Graduate Studies in Political Science (non-degree)</h3>
      <p><em>The University of Alabama, 2001–2005</em></p>
      <p>Concentrations: Political Theory, Comparative Politics, American Politics</p>
    </article>

    <article class="degree">
      <h3>Master of Education &amp; Post-Baccalaureate Certification (Secondary Social Science Education)</h3>
      <p><em>Columbus State University, 2001</em></p>
    </article>

    <article class="degree">
      <h3>Bachelor of Science in Commerce and Business Administration</h3>
      <p><em>The University of Alabama, 1998, magna cum laude</em></p>
      <p>Major: Economics; Minor: Japanese</p>
    </article>
  </section>

  <section id="technical-skills">
    <h2>Technical Skills</h2>
    <ul>
      <li><strong>Systems:</strong> Ellucian Banner (Student), Degree Works, PeopleSoft Campus Solutions, Ad Astra, R25</li>
      <li><strong>Databases &amp; Query:</strong> Oracle, PostgreSQL, SQL, PL/SQL</li>
      <li><strong>Languages &amp; Tools:</strong> Bash scripting, basic Python, version control and issue-tracking tools</li>
      <li><strong>Platforms:</strong> ServiceNow, workflow engines, reporting tools</li>
    </ul>
  </section>

  <section id="languages">
    <h2>Languages</h2>
    <ul>
      <li>English – Native</li>
      <li>Japanese – Reading / basic communication</li>
      <li>Currently learning: Scandinavian languages (Swedish / Norwegian / Danish) for relocation</li>
    </ul>
  </section>

  <section id="additional-information">
    <h2>Additional Information</h2>
    <ul>
      <li>Professional background in registrar leadership, study administration and educational technology across multiple US universities and a global ed-tech vendor.</li>
      <li>Comfortable working in remote, distributed and international teams.</li>
      <li>Former professional name: Kurt Morton (used prior to legal name change).</li>
    </ul>
  </section>

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