[Feature request] Send a notification by mail if there is a new customer email (or an updated mail is received)

[lstep]

Hello,

I see there is an in-app notification, but no mail is sent to the assigned user/agent when a new email arrives (new or updated conversation mail). Is it supposed to?

It's really painful to have to check on the web interface to see if there is an answer from a client. It would be nice to send an email notification to the assigned agent.

Thanks

[abhinavxd]

Hey,

You need to enable notifications and configure SMTP in the admin panel to receive emails when a new ticket is assigned.

[abhinavxd]

For new replies from customers, yes that does not exist yet - Only assigned tickets / conversations exist.
I will add it soon as part of "Notification preferences", as some might want not receive certain types of emails like on every reply.