Skip to content

SUPPORT.md

Latest commit

 

History

History
44 lines (34 loc) · 1.84 KB

SUPPORT.md

File metadata and controls

44 lines (34 loc) · 1.84 KB
Raw

Getting Help with AetherSDR

AetherSDR is volunteer-maintained open-source software. There is no SLA and no guaranteed response time — but bug reports with attached support bundles get priority, and the project's AetherClaude orchestrator auto-triages every new issue and PR within minutes.

Where to go

  • General questions / discussion: GitHub Discussions — https://github.com/aethersdr/AetherSDR/discussions
  • Bug reports: file an issue with the bug-report template. The quickest path: in the running app, Help → Generate Support Bundle and attach the resulting .zip to the issue. The bundle includes redacted logs, settings, and a snapshot of the radio state AetherClaude needs to triage.
  • Feature requests: file an issue with the feature-request template.
  • Security issues: do not open a public issue. See SECURITY.md for the private-disclosure process via GitHub Security Advisories.

Real-time chat

Project lead (Jeremy KK7GWY) operates from DN18 in the US Pacific Northwest. For real-time questions, ping in the GitHub Discussions thread relevant to your topic and you'll usually get a same-day reply.

Commercial / consulting

Email the project lead at kk7gwy@aethersdr.com — happy to discuss custom integration work, sponsored development of a feature you need, or training on the codebase.

What gets you the fastest fix

  1. A reproducible bug report on a current release (latest tag).
  2. The support bundle from the app at the moment the bug occurred.
  3. Hardware + firmware versions (visible in the app's title bar and About dialog).
  4. Whether the bug also reproduces with the official SmartSDR client — helps narrow protocol vs. AetherSDR-specific issues.

If you can give us all four, the AetherClaude orchestrator can usually draft a candidate fix before a human looks at the issue.