Preflight Checklist
What's Wrong?
Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.
What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.
Steps already taken on my side:
- Logged out of ALL active sessions — issue continues
- Reset my account password — issue continues
- Checked Settings for connected apps / background features
- Confirmed I am only using the claude.ai app (not the API)
Support history:
- Support ticket submitted approximately 1 week ago
- Only handled by Fin AI Agent — no human specialist has responded
- [Insert your original Conversation ID / ticket number here]
Account details (provide privately to Anthropic staff if needed):
- Plan: MAX (claude.ai consumer subscription)
- Account email: [your account email]
- Approx. date issue began: [date]
What I need:
- Forward to the HUMAN billing/account specialist team — Fin cannot resolve this.
- Investigation of my backend usage logs to identify what is consuming my usage with no activity on my end.
- Credit/restoration of the usage that was drained while this is unresolved.
I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.
Thank you.
What Should Happen?
Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.
What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.
Steps already taken on my side:
- Logged out of ALL active sessions — issue continues
- Reset my account password — issue continues
- Checked Settings for connected apps / background features
- Confirmed I am only using the claude.ai app (not the API)
Support history:
- Support ticket submitted approximately 1 week ago
- Only handled by Fin AI Agent — no human specialist has responded
- [Insert your original Conversation ID / ticket number here]
Account details (provide privately to Anthropic staff if needed):
- Plan: MAX (claude.ai consumer subscription)
- Account email: [your account email]
- Approx. date issue began: [date]
What I need:
- Forward to the HUMAN billing/account specialist team — Fin cannot resolve this.
- Investigation of my backend usage logs to identify what is consuming my usage with no activity on my end.
- Credit/restoration of the usage that was drained while this is unresolved.
I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.
Thank you.
Error Messages/Logs
Steps to Reproduce
Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.
What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.
Steps already taken on my side:
- Logged out of ALL active sessions — issue continues
- Reset my account password — issue continues
- Checked Settings for connected apps / background features
- Confirmed I am only using the claude.ai app (not the API)
Support history:
- Support ticket submitted approximately 1 week ago
- Only handled by Fin AI Agent — no human specialist has responded
- [Insert your original Conversation ID / ticket number here]
Account details (provide privately to Anthropic staff if needed):
- Plan: MAX (claude.ai consumer subscription)
- Account email: [your account email]
- Approx. date issue began: [date]
What I need:
- Forward to the HUMAN billing/account specialist team — Fin cannot resolve this.
- Investigation of my backend usage logs to identify what is consuming my usage with no activity on my end.
- Credit/restoration of the usage that was drained while this is unresolved.
I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.
Thank you.
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
Latest
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
No response
Preflight Checklist
What's Wrong?
Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.
What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.
Steps already taken on my side:
Support history:
Account details (provide privately to Anthropic staff if needed):
What I need:
I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.
Thank you.
What Should Happen?
Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.
What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.
Steps already taken on my side:
Support history:
Account details (provide privately to Anthropic staff if needed):
What I need:
I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.
Thank you.
Error Messages/Logs
Steps to Reproduce
Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.
What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.
Steps already taken on my side:
Support history:
Account details (provide privately to Anthropic staff if needed):
What I need:
I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.
Thank you.
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
Latest
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
No response